• Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel • Greet and converse with customers in a courteous, friendly and professional manner • Effectively turn customer inquiries into sales • Utilize appropriate selling techniques to meet revenue and close rate goals • Research travel rates, destinations, options and packages for customers • Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase • Accurately track and report call types and service issues

• Support retail partners through store visits and product demos • Execute merchandising and promotional activations • Represent Altra at community events and races • Build relationships with retail and community partners • Gather insights on consumer feedback and market trends • Achieve territory goals through strong execution and problem-solving

• Serve as the primary resource for patients by professionally and empathetically responding to inquiries related to billing, insurance processing, balances, account status, payment plans, and financial concerns. • Counsel patients regarding insurance coverage, Explanation of Benefits (EOBs), payer processing timelines, denials, adjustments, payment expectations, financial options, and available payment arrangements. • Research and resolve patient account inquiries by reviewing charges, payments, insurance activity, denials, eligibility, and account balances while utilizing payer portals, online resources, and direct communication with patients and third-party payors to support timely account resolution. • Update and maintain accurate patient demographic, insurance, eligibility, and plan information within electronic health record (EHR) and revenue cycle systems to support accurate registration, billing, clean claim processing, and resolution of payor-related issues and trends. • Review insurance eligibility, payer requirements, benefits, and financial clearance requirements to support timely and accurate financial management activities in accordance with organizational policies and standard work guidelines. • Create accurate cost-of-care estimates and communicate anticipated patient financial responsibility, including deductibles, co-payments, coinsurance, self-pay balances, and other out-of-pocket obligations. • Collaborate with insurance, billing, coding, financial clearance, medical records, and operational teams to support timely account resolution, accurate reimbursement, effective communication of financial clearance decisions, identification of billing or coding discrepancies, and clean claim processing. • Conduct outbound follow-up with patients and third-party payors regarding outstanding balances, missing information, payment arrangements, collection activities, and unresolved account issues while escalating payment delays and aging trend concerns as appropriate. • Calculate, collect, and process patient self-pay liabilities and outstanding balances using approved secure payment methods and establish payment arrangements in accordance with organizational guidelines. • Document all patient interactions, account research, financial discussions, dispute activity, actions taken, findings, and resolutions thoroughly and accurately within designated systems to support account follow-up, audit readiness, and operational communication. • Efficiently manage high-volume workflows, competing priorities, and interruptions while maintaining quality, accuracy, and productivity standards. • Ensure compliance with HIPAA, State and Federal regulations, payer guidelines, organizational policies, quality standards, productivity expectations, and established standard work processes.

• Learn and effectively communicate the Learning Blade value story and messaging • Research schools and districts to understand their goals and how Learning Blade can support their career exploration and STEM initiatives • Continue to build your program knowledge and understanding of education trends related to college and career readiness • Utilize Salesforce CRM and other tools to manage district outreach and engagement activities • Collaborate and develop strong relationships with State Managers and the Learning Blade team • Achieve daily/weekly/monthly activity metrics related to outreach, engagement, and follow-up • Consistently meet and exceed monthly goals for supporting district growth and program adoption