• Serve as the primary resource for patients by professionally and empathetically responding to inquiries related to billing, insurance processing, balances, account status, payment plans, and financial concerns. • Counsel patients regarding insurance coverage, Explanation of Benefits (EOBs), payer processing timelines, denials, adjustments, payment expectations, financial options, and available payment arrangements. • Research and resolve patient account inquiries by reviewing charges, payments, insurance activity, denials, eligibility, and account balances while utilizing payer portals, online resources, and direct communication with patients and third-party payors to support timely account resolution. • Update and maintain accurate patient demographic, insurance, eligibility, and plan information within electronic health record (EHR) and revenue cycle systems to support accurate registration, billing, clean claim processing, and resolution of payor-related issues and trends. • Review insurance eligibility, payer requirements, benefits, and financial clearance requirements to support timely and accurate financial management activities in accordance with organizational policies and standard work guidelines. • Create accurate cost-of-care estimates and communicate anticipated patient financial responsibility, including deductibles, co-payments, coinsurance, self-pay balances, and other out-of-pocket obligations. • Collaborate with insurance, billing, coding, financial clearance, medical records, and operational teams to support timely account resolution, accurate reimbursement, effective communication of financial clearance decisions, identification of billing or coding discrepancies, and clean claim processing. • Conduct outbound follow-up with patients and third-party payors regarding outstanding balances, missing information, payment arrangements, collection activities, and unresolved account issues while escalating payment delays and aging trend concerns as appropriate. • Calculate, collect, and process patient self-pay liabilities and outstanding balances using approved secure payment methods and establish payment arrangements in accordance with organizational guidelines. • Document all patient interactions, account research, financial discussions, dispute activity, actions taken, findings, and resolutions thoroughly and accurately within designated systems to support account follow-up, audit readiness, and operational communication. • Efficiently manage high-volume workflows, competing priorities, and interruptions while maintaining quality, accuracy, and productivity standards. • Ensure compliance with HIPAA, State and Federal regulations, payer guidelines, organizational policies, quality standards, productivity expectations, and established standard work processes.

• Learn and effectively communicate the Learning Blade value story and messaging • Research schools and districts to understand their goals and how Learning Blade can support their career exploration and STEM initiatives • Continue to build your program knowledge and understanding of education trends related to college and career readiness • Utilize Salesforce CRM and other tools to manage district outreach and engagement activities • Collaborate and develop strong relationships with State Managers and the Learning Blade team • Achieve daily/weekly/monthly activity metrics related to outreach, engagement, and follow-up • Consistently meet and exceed monthly goals for supporting district growth and program adoption

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance

• Execute brand strategy and tactics in the field • Manage assigned territory and targeted accounts effectively • Build strong customer relationships • Maximize short and long-term sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives • Create pre-call plan objectives and execute post-call evaluation • Handle objections, misunderstandings, concerns in sales calls • Develop and execute a call plan to achieve set call metrics • Continuously improve understanding of customer needs and market landscape