• Manage and maintain client relationships with a long-term partnership approach • Prospect for new clients and stakeholders within your accounts • Organize and conduct client meetings in tandem with consulting teams to present the firm and its areas of expertise • Manage the pre-sales cycle for our consulting services using a project-based approach • Analyze the potential of the client environment alongside management

• Improve Univar’s position within each account using consultative and in-depth selling at all levels • Prospect for new business by conducting sales calls to actively grow the size of the territory • Focus on customer retention and overall customer satisfaction • Provide customer technical support and consultant services • Maintain a clear updated view of your sales pipeline • Set pricing and service levels • Coordinate with Local Sales, Purchasing, and Operations to ensure proper inventory levels • Demonstrate commitment to safety

• Identify key account growth opportunities with key stakeholders. • Strategize and plan digital marketing campaigns to meet clients goals. • Manage campaign launch and ongoing operations, including market research, troubleshooting, budget management and reporting. • Cultivate strong relationships with clients.

• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering. • Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings. • Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business. • Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results. • Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC. • Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines. • Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days. • Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with the identification and/or resolution of all items that may contribute to minimal or no usage of NCC services. • Leverage account segmentation to consistently exceed monthly revenue goals, achieve KPIs, and maintain an active pipeline