• Own the account context for selected Creative Operations and Systems / Process Design clients • Run the client operating rhythm • Turn vague client requests into clear next steps • Become highly capable with AI tools and workflows for account management • Make clients feel well looked after • Write clear client-ready summaries • Maintain stakeholder maps, account notes, decision logs • Work closely with internal teams to keep client work moving

• Own the account context for selected Creative Operations and Systems / Process Design clients: stakeholders, priorities, history, open questions, risks, decisions, and follow-ups. • Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs do not drift or depend on memory. • Turn vague client requests into clear next steps, questions, owners, dependencies, and decision points. • Become highly capable with AI tools and workflows for account management: meeting preparation, account research, stakeholder mapping, summarisation, action tracking, client-ready drafting, QA, and reusable account memory. • Use AI to make your client work sharper, not just faster. • Make clients feel well looked after: clear communication, good energy, strong follow-up, useful questions, and the confidence that you are properly on top of their account. • Write clear client-ready summaries that make messy work understandable without overpromising or hiding uncertainty. • Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context so Storm can manage the relationship professionally. • Work closely with Account Management, Creative Operations, AI Operations, and technical colleagues to keep client work moving. • Spot when a client ask is really a workflow, visibility, approval, stakeholder, or operating-rhythm problem. • Help internal teams avoid overbuilding, underscoping, or saying yes before the client need is clear. • Improve the way account knowledge is captured, summarised, shared, and reused over time.

• Growing Partner relationships • Build strong, trusted relationships with new and existing Partners • Grow and develop a portfolio of accounts across the region • Recruit and onboard new Partners aligned to territory growth plans • Create and deliver Partner and territory growth strategies • Understand what matters to your Partners and help them achieve their goals • Driving commercial success • Deliver against revenue, profitability and Partner satisfaction targets • Identify growth opportunities and turn them into results • Manage your pipeline, forecasts and account activity through Dynamics 365 • Keep up to date with market trends, competitor activity and regional opportunities • Helping Partners thrive • Coach, support and develop Partners to maximise their success • Enable Partners to confidently position, sell and deliver Insights solutions • Build engaged Partner communities through events, campaigns and regular connection • Share best practice and help keep the Insights spirit alive across the network • Championing the Insights brand • Be a passionate ambassador for Insights internally and externally • Work collaboratively across teams to deliver an exceptional Partner experience • Balance commercial opportunities with long-term relationship success

• Manage and expand strategic relationships with clients while driving the development and delivery of strategic consulting and projects. • Serve as a primary point of contact for assigned clients, building trusted relationships. • Understand client business objectives, challenges, and strategic priorities to proactively identify opportunities for support and growth. • Translate market, healthcare system, and stakeholder insights into actionable recommendations. • Ensure high levels of client satisfaction through effective communication, responsiveness, and project oversight. • Manage multiple concurrent projects while maintaining high standards of execution and client service. • Lead the planning, execution, and successful delivery of client projects. • Foster effective collaboration and coordinate multidisciplinary teams including strategists, medical experts, consultants, analysts, communication specialists, and external partners.