Account Manager – Creative Operations
Location
United States
Posted
1 day ago
Salary
$50K / year
Seniority
Senior
Job Description
Account Manager – Creative Operations
Storm Ideas
• Own the account context for selected Creative Operations and Systems / Process Design clients: stakeholders, priorities, history, open questions, risks, decisions, and follow-ups. • Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs do not drift or depend on memory. • Turn vague client requests into clear next steps, questions, owners, dependencies, and decision points. • Become highly capable with AI tools and workflows for account management: meeting preparation, account research, stakeholder mapping, summarisation, action tracking, client-ready drafting, QA, and reusable account memory. • Use AI to make your client work sharper, not just faster. • Make clients feel well looked after: clear communication, good energy, strong follow-up, useful questions, and the confidence that you are properly on top of their account. • Write clear client-ready summaries that make messy work understandable without overpromising or hiding uncertainty. • Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context so Storm can manage the relationship professionally. • Work closely with Account Management, Creative Operations, AI Operations, and technical colleagues to keep client work moving. • Spot when a client ask is really a workflow, visibility, approval, stakeholder, or operating-rhythm problem. • Help internal teams avoid overbuilding, underscoping, or saying yes before the client need is clear. • Improve the way account knowledge is captured, summarised, shared, and reused over time.
Job Requirements
- Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations.
- Strong written and spoken English.
- High agency. You do not wait for every next step to be handed to you, but you know when to escalate early.
- Structured thinking. You can break ambiguous work into users, inputs, outputs, owners, statuses, risks, decisions, and definitions of done.
- A serious interest in becoming an expert at AI-enabled account management.
- Strong client presence. You are warm, confident, curious, responsive, and naturally good at making clients feel understood.
- Comfortable working around workflow and collaboration tools such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar systems.
- Enough systems/process literacy to understand what is being built, why it matters, where the risks are, and how to explain it to non-technical stakeholders.
Benefits
- Access to benefits (country dependent)
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