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Brasil TecPar

Simplificar a vida com tecnologia e conectividade.

Premium Corporate Customer Support Analyst – SDM

AnalystAnalystFull TimeRemoteJuniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

3 days ago

Salary

0

Seniority

Junior

Associate Degree0.5 yrs expPortugueseTCP/IP

Job Description

Premium Corporate Customer Support Analyst – SDM

Brasil TecPar

• Strategic Support: Provide direct support to coordination and guide the assistants team. • B2B Relationship: Ensure excellent corporate service focused on partner satisfaction and retention. • Process Management: Monitor service workflows with a critical eye and attention to detail. • Support the customer service team, ensuring quality, speed and efficiency in client relations. • Monitor performance indicators and propose improvement actions when necessary. • Provide direct support to the team during service interactions, ensuring alignment and process standardization. • Promote a collaborative, positive and motivating environment among team members. • Act as the Coordinator’s direct point of contact, providing full support for the area’s operational and strategic demands.

Job Requirements

  • Experience providing user support.
  • Knowledge of IT (hardware and software).
  • User-level computer skills.
  • Basic knowledge of TCP/IP networks is desirable.
  • Knowledge of fiber infrastructure is desirable.
  • Knowledge of radio infrastructure is desirable.
  • Good formal email writing and telephone etiquette.
  • Currently enrolled in Computer Networks, Systems Analysis and Development and/or related fields is a plus for the selection process.
  • Preferably at least 6 months’ experience as a CAC/CSE/SDM assistant.
  • No disciplinary measures received in the last 6 months.
  • Knowledge of computer applications and Google tools, especially Excel.

Benefits

  • We welcome candidates with disabilities and/or those who have been rehabilitated — your talent is valuable to us!
  • Growth-oriented environment: interpersonal relationships are valued.
  • Determination to achieve results.

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