• Provide operational and coordination support for our provider accounts in partnership with Account Managers • Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication • Submission/management of support tickets for issues related to access, IT, site IDs, etc. • Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution • Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication. • Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams. • Manage creation/changes to SOPs, workflows, job aids, and operational documentation • Conduct and review reporting related to KPIs to identify trends, risks, or follow-up opportunities • Manage provisioning/access for current and new clients during implementation • Maintain accurate account documentation, health indicators, and risk flags • Support recurring customer communications including operational updates, issue follow-ups, and outage notifications. • Identify recurring workflow challenges or operational gaps to create opportunities for process improvement • Manage billing issue resolution in partnership with Finance • Other duties as assigned

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the Ohio area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory. What you get to do in this role: The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory. - Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan - Partner with the marketing team to initiate marketing plans to increase growth - Qualify prospects and develop new sales opportunities and ongoing revenue streams - Arrange and conduct initial product demonstrations and presentations - Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams - Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry - Experience achieving sales targets - Ability to work in a matrixed support organization using multiple virtual specialists - Executive-level relationship management experience - Ability to provide transparency to sales process with excellent CRM hygiene - Travel: 20-40%, and in some cases up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description This is a remote position. We believe talented professionals shouldn’t stay stuck in careers, jobs, or income levels that no longer match their potential. At SkillHat, we help professionals break into high-income tech careers through practical training, mentorship, and real-world experience. At Founder Studio, we help experienced professionals turn their expertise into ownership by building real businesses, developing strong offers, generating leads, and closing clients. Across both brands, the mission is the same: Help ambitious professionals move from potential to opportunity, income, and ownership. The Opportunity: This is not just another sales role. You’ll be selling transformational offers to people who are actively changing their lives, careers, and businesses. You’ll be speaking with: - Professionals trying to break into tech - Cybersecurity and GRC professionals looking for real experience - Experienced tech professionals who want to start consulting businesses - Founders and operators looking to generate clients and grow revenue - Ambitious people who need clarity, confidence, and the right next step Your role is simple: Turn qualified conversations into enrolled clients. What You’ll Sell You will be responsible for selling across both sides of the business: - SkillHat Founder Studio - Business ownership - Consulting - Client acquisition - Offer development - Lead generation - Sales systems - Founder coaching - B2B and B2C service-based businesses - SkillHat Tech Bootcamp - Cybersecurity GRC - Work-integrated learning - Practical consulting experience - Career transition - Tech training - Job-readiness - Mentorship and support The buyer is typically someone who already has experience and wants to generate clients, build income outside their job, or grow a business. The Role Your responsibility is simple: Convert qualified prospects into paying clients. You will own the sales conversation from discovery to close. This includes: - Taking booked sales calls - Diagnosing the prospect’s current situation - Understanding their goals, fears, objections, and urgency - Recommending the right program or path - Explaining the offer clearly - Handling objections with confidence and care - Following up with prospects who do not buy on the first call - Updating the CRM consistently - Helping improve scripts, objections, and close rates - Working with the team to understand lead quality and sales patterns You are not just “selling a program.” You are helping people make a serious decision about their future. What Success Looks Like You are successful in this role if: - Qualified prospects feel heard, understood, and challenged - Sales calls are handled professionally and consistently - Prospects are placed into the right offer - Follow-up is tight and organized - CRM notes are clear and up to date - Close rates improve over time - Revenue targets are met - The team trusts your judgment on calls - Clients enter the program with clear expectations This role requires both sales ability and emotional intelligence. We do not want someone who pressures people. We want someone who can lead a sales conversation with confidence, conviction, and care.

• Execute a territory plan focused on net‑new logo acquisition and account growth across a defined set of enterprise accounts • Build, manage, and progress a qualified sales pipeline, including opportunities you source directly and those supported through channel partners • Work within complex customer organisations by identifying key stakeholders, building relationships, and engaging with senior decision‑makers as your experience grows • Support and lead customer engagements through discovery, evaluation, proposal development, and solution alignment, with guidance from Sales Engineers and leadership • Develop and deliver clear, value‑based proposals that connect Cohesity’s platform to customer security, resilience, and operational needs • Collaborate closely with channel partners and technology alliances (including NVIDIA, IBM, HPE, and AWS) to support deal execution and expand market reach • Maintain accurate opportunity tracking and forecasting, and contribute to consistent quarterly performance • Share customer insights and competitive feedback with the wider sales and product teams to support continuous improvement