Datavant logo
Datavant

Connecting the world’s health data to improve patient outcomes.

Account Associate

Location

United States

Posted

7 days ago

Salary

$65K - $69K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Associate

Datavant

• Provide operational and coordination support for our provider accounts in partnership with Account Managers • Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication • Submission/management of support tickets for issues related to access, IT, site IDs, etc. • Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution • Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication. • Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams. • Manage creation/changes to SOPs, workflows, job aids, and operational documentation • Conduct and review reporting related to KPIs to identify trends, risks, or follow-up opportunities • Manage provisioning/access for current and new clients during implementation • Maintain accurate account documentation, health indicators, and risk flags • Support recurring customer communications including operational updates, issue follow-ups, and outage notifications. • Identify recurring workflow challenges or operational gaps to create opportunities for process improvement • Manage billing issue resolution in partnership with Finance • Other duties as assigned

Job Requirements

  • Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
  • 2-4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer-facing operational environments.
  • Strong communication and relationship management skills
  • Strong organizational skills with the ability to manage multiple priorities simultaneously
  • Ability to coordinate cross-functional activities and drive timely follow-through
  • Demonstrated ability to collaborate effectively across teams and functions
  • Ability to interpret performance data and explain outcomes to customers
  • Familiarity with HIPAA-regulated environments preferred
  • Proficiency in Microsoft Suite (Powerpoint, Excel, Outlook, etc.) highly desirable
  • Comfort operating in a fast-paced, matrixed organization
  • Ability to travel up to 10-25%

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

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