Role Description The Group Enrollment Specialist will support Sentara’s Enrollment Department, which is responsible for member eligibility and enrollment for group customers. This team ensures member information is accurately loaded, updated, and maintained across Sentara’s enrollment and pharmacy systems so there are no downstream impacts to member coverage, claims, pharmacy access, or coordination of care. - Support enrollment activity for both small and large group customers. - Process a high volume of enrollment-related work, including manual applications and 834 electronic enrollment files. - Identify and resolve errors, validate information, and ensure the system accurately reflects group requests. - Complete departmental orientation on the first day. - Training will last approximately 1-2 weeks, including hands-on training. - Partner with a seasoned Enrollment Specialist for coaching and feedback. - Manage day-to-day responsibilities including: - Working through emails in Outlook. - Responding to group inquiries. - Researching requests and processing enrollment updates. - Correcting errors and ensuring system accuracy. - Manage assigned emails and complete necessary research. - Meet productivity expectations based on quality metrics. - Quality expectations will change after the implementation of a new database. Qualifications - High school diploma required; college degree or certificate preferred. - Prior healthcare, insurance, enrollment, administrative, or data entry experience helpful but not required. - Customer service experience preferred. - Ability to understand questions, research issues, and complete enrollment updates. - Comfortable working in Outlook and Excel daily. - Ability to manage assigned workflow tasks and shared mailbox responsibilities. - Ability to work with broker services and employer benefit administrators. - Ability to handle questions while broker service representatives have callers on the phone. Requirements - Previous group insurance or benefits administration experience. - Previous healthcare payer enrollment experience. - Experience supporting small group, mid-market, or large group enrollment. - Broker support experience. - Experience with Salesforce. - Experience with QNXT/QNext. - Experience working from fax folders or manual enrollment documentation. - Ability to critically think. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital coverage. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company and an equal opportunity employer.

Role Description We are seeking a detail-oriented Amazon Inventory Recovery & Unfulfillable Specialist to join our Global Services team. In this role, you will own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across our Amazon accounts. Your primary focus will be on unfulfillable inventory management, with additional ownership across lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery. This is a high-impact, data-driven position for someone who thrives in the details of Amazon Seller Central or Vendor Central, can move quickly to act on exception reports, and takes pride in recovering revenue that would otherwise be left on the table. Key Responsibilities - Unfulfillable Inventory Management (Primary Focus) - Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis - Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired) - Coordinate removal orders or disposal requests in line with account strategy and client SOPs - Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows - Maintain accurate records of unfulfillable unit counts, trends, and resolution actions - Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients - Lost & Damaged Inventory - Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool - File and track claims with Amazon for units confirmed lost or damaged by FBA - Follow up on open claims through resolution and ensure reimbursements or replacements are received - Maintain a claims log with status, amounts, and outcomes - Inbound Inventory Reconciliation - Reconcile shipped quantities against Amazon-received quantities for all inbound shipments - Identify and document short-receives, over-receives, and missing units - Submit research requests and claims for inbound discrepancies within Amazon's required timeframes - Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies - Unfulfillable Stranded Inventory - Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) - Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status - Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions - Track stranded inventory aging and flag units approaching long-term storage fee thresholds - Inventory Reimbursements - Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units - Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps - File manual reimbursement cases through Seller Central or via third-party audit tools as applicable - Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly Qualifications - 2+ years of hands-on experience managing Amazon FBA inventory operations (Seller Central or Vendor Central) - Demonstrated experience with unfulfillable inventory workflows, removal orders, and disposition management - Proficiency with Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management - Strong Excel or Google Sheets skills — ability to build and maintain reconciliation trackers and exception logs - High attention to detail and ability to manage multiple cases and SKUs simultaneously - Comfortable working independently with minimal supervision in a remote environment - Strong written communication skills in English — able to write clear Seller Support cases and internal status updates Requirements - Preferred Experience using third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators) - Familiarity with Amazon's reimbursement policies and claim windows for FBA lost, damaged, and inbound shipment claims - Experience working with multiple seller accounts or in an agency/managed services environment - Background in eCommerce operations, supply chain, or logistics - Experience building SOPs or process documentation for inventory exception workflows Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. Company Description As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.

Role Description As a Rehabilitation Service Specialist (RSS), you’re part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Armed Forces and their families. We are an organization of driven and passionate people who are working together to make a difference in the lives of Canadian Veterans and their families. We provide support, care, and recognition that Canadian Veterans and their families deserve. Location: Work from Home in Quebec Travel Expectations: Minimal travel across the region as required What you'll do - Determine required rehabilitation assessments to further assess Participant’s capacity for improvement and clarify rehabilitation needs and coordinate as required - Ensure services and plans are needs-based, goal-oriented and align to program mandates of improving the six functional domains of well-being and reduce/eliminate barriers to re-establishment and are safe, cost-effective and of high quality - Develop thorough Rehabilitation Plans for program Participants in consultation with the Participant, their family/caregiver, Rehabilitation Service Professionals (RSPs) and the Veterans Affairs Canada (VAC) Case Manager - Act as the service integrator, collaborating equally with medical, psycho-social and vocational RSPs delivering services to participants - Empower Participant to problem-solve by exploring options of community-based interventions and resources to achieve desired outcomes - Identify barriers or risk factors contributing to suboptimal outcomes and pro-actively develop and implement strategies Qualifications - A bachelor’s degree in Psychology, Counselling, Rehabilitation, Social Sciences, Health Services, Human Services, or a related field - One of the following: - a health professional designation; or - Certified Vocational Rehabilitation Professional (CVRP or a CVRP-F); OR in Québec, Career Counsellors registered with the Ordre des conseillers et conseillères d'orientation du Québec - A minimum of (3) year experience in the direct provision of medical, psycho-social or vocational rehabilitation services (or a combination thereof) - Experience working with persons living with mental or physical health problems creating barriers in life - Employment conditional on obtaining federal security clearance – Reliability Status - Ability to travel across the region as required Requirements - Preferred Criteria: - Bilingual (French / English) - Experience working with employers, community resources, and training institutions - Current and former members of the Canadian Armed Forces (CAF) are encouraged to apply Benefits - Work from home and earn a competitive starting salary of $75,200.00 - Comprehensive and flexible health and dental benefits - RRSP Matching program of 2.5% base earnings - Coverage for your credential or designation fee - Ongoing learning and development opportunities - Generous time-off policies that promote work/life balance - Do work that makes a difference!

Role Description ¿Eres el Especialista en Soporte L1 que Elevará la Eficiencia de Grandes Proyectos Pharma? Como nuestro próximo L1 Support Specialist, serás el primer punto de contacto y la cara visible del soporte de aplicaciones críticas para una importante empresa del sector farmacéutico. Si te motiva trabajar en un entorno multicultural y de alto rendimiento, este desafío es para ti. - Actuar como el punto de contacto clave para los usuarios finales de la compañía farmacéutica a través de herramientas de ticketing, correo y teléfono. - Clasificar, priorizar y diagnosticar incidentes y solicitudes de servicio asegurando el estricto cumplimiento de los SLAs establecidos. - Solucionar incidencias estándar utilizando bases de conocimientos y guías de procedimientos internos (runbooks). - Documentar detalladamente los casos complejos y transferirlos con un diagnóstico claro a los equipos de soporte L2 y L3. - Administrar solicitudes de usuario, restablecimiento de contraseñas y configuraciones básicas dentro de tus niveles de autoridad. Qualifications - Dominio fluido de Italiano (nativo o C1+) y un nivel intermedio-avanzado de Inglés (B2+) para la comunicación interna con equipos globales. - Entre 1 y 3 años en roles de L1, Service Desk o soporte de aplicaciones. - Experiencia en el manejo de herramientas de ITSM/Ticketing (como ServiceNow, ManageEngine o similares). - Conocimiento básico de las mejores prácticas de ITIL (gestión de incidentes, peticiones y problemas). - Mentalidad orientada al servicio al cliente, rigurosidad para seguir metodologías de resolución y excelentes habilidades comunicativas. Requirements - Exposición previa a sistemas de gestión de contenido como Veeva Vault o plataformas de Contract Lifecycle Management (CLM) como Sirion, Icertis o Agiloft. - Experiencia dando soporte en la industria de Life Sciences o entornos regulados (Pharma, biotecnología). - Certificación ITIL Foundation. - Pasión por aprender, compartir ideas y evolucionar junto al equipo. Benefits - Tarifa de hasta 39 €/h con la estabilidad de un proyecto a largo plazo (duración de 4 años con renovación anual). - Modalidad de trabajo 100% remota y una jornada de 8x5 de lunes a viernes en horario de 09:30 h a 18:30 h (CET). - Un entorno de autonomía, dinamismo y colaboración horizontal donde se valora tu iniciativa y se apuesta firmemente por tu crecimiento profesional.