Phamily

Title: Executive Assistant Job Description: Location: Hybrid 3 days in NYC Job Type: Contract-to-hire Job Reports To: Chief Technology Officer/ Co-Founder, Chief Revenue Officer, and Chief Financial Officer Salary Range: $100,000-120,000 Travel Expectations: up to 25%, as needed About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job/Role Description: The Executive Assistant is a business-driven, proactive, and highly organized individual that will support our C-level, senior leadership while driving operational efficiency across the organization. This role goes beyond traditional administrative support and requires a strategic thinker who can manage complex projects, streamline workflows, and serve as a key liaison across departments. The ideal candidate thrives in a fast-paced environment, demonstrates strong business acumen, and has the ability to balance executive support with operational execution. This person will thrive in a fast-paced environment, stay organized in overseeing the day-to-day operations and work on-site at our New York office. The person is able to streamline company operations and help scale as the company grows. Key Responsibilities: Executive Support - A business mindset and the right hand of C-level leadership - Act as a gatekeeper and liaison between executives and internal/external stakeholders, meeting with stakeholders, investors, and search for new offices - Provide high-level administrative support to executive leadership, including calendar management, meeting coordination, and travel arrangements - Ability to use AI to prepare reports, presentations, and executive communications - Manage confidential information with discretion and professionalism Operations Support - Lead and support cross-functional projects from planning through execution (e.g. real estate office search, set up new offices, and manage vendors) - Set a timeline with all plans to make key decisions, logistically and culturally - Track key initiatives, timelines, and deliverables to ensure alignment with business priorities - Identify process improvement opportunities and implement scalable solutions - Identify and execute in improving workflows with new tools and AI - Assist in developing and maintaining standard operating procedures (SOPs) - Monitor and analyze key performance indicators (KPIs) to support decision-making - Prepare dashboards, reports, and summaries for leadership review - Support budgeting, forecasting, and vendor coordination as needed Cross-Functional Coordination - Partner with teams across HR, Finance, Operations, Business Intelligence, IT, Engineering, Product, Sales and Marketing to drive initiatives forward - Coordinate internal communications with VP, Talent Management and ensure alignment across departments Requirements: - 8+ years of experience in executive support, operations, or a related role in a start-up, high growth environment - Experience supporting directly and partnering with C-level Suite and senior leadership; Extensive project management skills for complex initiatives - Experience overseeing relationships with key stakeholders, investors, vendors, and real estate brokers - Experience of being commercially-driven with a business mindset to manage projects and operational initiatives in a fast-paced environment - Comfort with applying and leveraging AI for work, data, metrics, reporting, and presentations - Commercially driven, high critical thinking, problem-solving skills, negotiating skills, and excellent relationship building - Bachelor’s degree preferred, but not required Work Style - “Growth DNA”: We are a fast-growing, early-stage company with a bold mission and significant work ahead, every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset. You are both a playbook builder and executor—able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results. Our expectations are grounded in how we work and lead every day: - Care – You operate with a deep sense of responsibility to patients, clients, and teammates. You understand that caring for patients, people, and the business are inseparable, and you make decisions that support both long-term impact and sustainable growth. - Curiosity – You ask “why,” challenge assumptions, and seek better ways of working. You actively learn, test ideas, and pursue solutions that drive meaningful impact—especially when faced with constraints or limitations. - Clarity – You bring structure to ambiguity. You define goals, simplify complexity, and communicate in a clear, direct, and actionable way. You understand that clarity is respect and that simplicity enables scale. - Co-Creation – You collaborate across teams, functions, and partners. You actively seek diverse perspectives and understand that the best outcomes come from integrating ideas across the ecosystem—not working in silos. - Craftsmanship – You are disciplined in execution and committed to continuous improvement. You focus on building high-quality, scalable solutions, balancing speed with precision, and consistently raising the bar. Our Compensation & Benefits - Competitive compensation commensurate with experience - Medical, dental, and vision coverage for employees and dependents at a nominal cost - Paid maternity leave - Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days - HSA and FSA account options - 401(k) Eligibility after 6 months of full-time employment; company matches 100% of the first 3% you contribute and 50% of the next 2% you contribute. - Collaborative, mission-driven work environment If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Role Description At Jaan Health, we build high-performance teams that drive measurable business outcomes. We are seeking a strategic, commercially-minded Recruiter to support and scale hiring across all corporate functions (e.g., Engineering, AI, Product, Sales, Finance, HR, and G&A). This role is designed for someone who goes beyond transactional recruiting—someone who understands how hiring directly impacts company growth, execution velocity, and organizational performance. You will be responsible for owning full-cycle recruiting, managing pipelines end-to-end, and delivering high-quality hires at speed in a metrics-driven environment. Key Responsibilities: - Commercially Driven: Understand that hiring is a business function, prioritize roles based on business impact, manage pipelines with urgency, and consistently deliver against hiring targets while maintaining a high quality bar. - Curiosity & Strategic Thinking: Challenge assumptions, ask the right questions, and continuously refine hiring strategies. Bring insights and advise leaders to improve hiring outcomes. - Collaboration & Influence: Build strong partnerships with hiring managers and stakeholders, align on role requirements, candidate profiles, and hiring priorities. Communicate effectively and influence decisions with data and insight. - Execution & Ownership: Take full accountability for sourcing, candidate pipelines, candidate experience, and hiring outcomes meeting timeline expectations. Operate with speed, precision, and a bias toward action, while continuously iterating to improve results. Qualifications - 8+ years of full-cycle technical recruiting experience, with a proven track record hiring for complex, hard-to-fill roles across engineering, data, and leadership functions. - Demonstrated ability to act as a strategic talent advisor to senior leaders, influencing hiring decisions, role scoping, and workforce planning aligned to business goals. - Expert-level sourcing capability, including building proactive pipelines, engaging passive candidates, and leveraging multiple channels more than LinkedIn. - Strong business acumen, with the ability to deeply understand technical roles, team structures, and how talent drives product and company outcomes. - Experience building and scaling recruiting processes, including interview design, structured evaluation, and improving quality-of-hire and time-to-fill metrics. - Data-driven mindset, with experience using recruiting metrics and tools (e.g., Greenhouse ATS or similar) to inform strategy, identify gaps, and drive continuous improvement. - Exceptional stakeholder management and communication skills, with the ability to challenge hiring managers, calibrate expectations, and drive alignment in a fast-paced environment. - Proven ability to operate in high-growth or ambiguous environments, balancing speed and quality while building scalable talent pipelines and processes. Work Style - “Growth DNA” - Proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset. - Ability to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results. Our Expectations - Care: Operate with a deep sense of responsibility to patients, clients, and teammates. - Curiosity: Ask “why,” challenge assumptions, and seek better ways of working. - Clarity: Bring structure to ambiguity, define goals, and communicate clearly. - Co-Creation: Collaborate across teams, functions, and partners. - Craftsmanship: Commit to continuous improvement and focus on building high-quality, scalable solutions. Benefits - Competitive compensation commensurate with experience. - Medical, dental, and vision coverage for employees and dependents at a nominal cost. - Paid maternity leave. - Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days. - HSA and FSA account options. - 401(k) Eligibility after 6 months of full-time employment; company matches 100% of the first 3% you contribute and 50% of the next 2% you contribute. - Collaborative, mission-driven work environment. Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Provide compassionate support to patients through timely responses and care coordination. Develop personalized care plans while overseeing clinical quality and collaborating with healthcare teams to enhance health outcomes.

• Study Design & Execution: Lead a longitudinal, quasi-experimental study starting May 7 to measure clinical outcomes, specifically hospitalization frequency and discharge follow-ups. • Causal Inference Modeling: Apply advanced methodologies (e.g., propensity score matching) to observational data to estimate counterfactual patient outcomes with minimal bias. • Actuarial-Grade Validation: Develop and refine statistical models that will be thoroughly vetted and approved by customer actuaries. • Stakeholder Management: Serve as the primary analytical face to SCMG, gathering requirements and aligning on clinical/business definitions of success. • Data Storytelling: Translate complex statistical findings into compelling presentations and client-ready reports for both technical and non-technical leadership. • Vendor Audit & Wrap-up: Extract usable value from an existing outsourced study, close out the vendor contract, and integrate relevant findings into the final study. • Technical Infrastructure: Navigate and build analytics reporting infrastructure using SQL, Python, dbt, Redshift, and Looker. • Project Handoff: Ensure all code is clean and reproducible for final handover to the internal Phamily BI team.

Location: Remote within 30min of New Lenox, IL Job Type: Full-Time Salary Range: Hours: 8:30am-5pm About Us Jaan Health is a strategic care transformation partner for health systems, medical groups, and large physician organizations. With over a decade of experience supporting providers in proactive care delivery, our clinical experts use our AI-powered platform, Phamily, to extend personalized, proactive care across entire patient populations, driving better clinical outcomes and sustainable revenue while helping care teams deliver high-quality care between visits. OVERVIEW Jaan Health is seeking dynamic and motivated Clinical Care Leads to join our care team and will report to the Clinical Operations Manager. This role requires strong clinical knowledge, adaptability, and the ability to thrive in a fast-paced, patient-centered environment. The Clinical Care Lead will support chronic care management (CCM) and advanced primary care models (APCM) by providing direct patient engagement, care plan support, and clinical triage. This position is remote and offers health benefits as well as a retirement plan and paid days off. About the Role We are seeking a compassionate, organized, and tech-savvy Clinical Care Lead to support patients with chronic conditions in our text-based Advanced Primary Care Management (APCM) program. This remote role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for Medicare and older adult populations. This position is ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, and are skilled in critical thinking and care coordination. Key Responsibilities - Serve as the first line of communication for patients via a secure, text-based platform - Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner - Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers - Develop and update personalized care plans for patients with chronic conditions (e.g., hypertension, diabetes, COPD) - Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability - Analyze patient data or trends to identify care gaps or improve outcomes - Independently making decisions on patient outreach priorities, resource allocation, or escalation paths - Lead quality improvement initiatives or case review meetings - Serve as a liaison for payer utilization management, interpreting policy, and advising on compliance - Track engagement, log care time, and document all communication per HIPAA and program guidelines - Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements - Collaborate with RNs, NPs, and Social Workers to ensure timely escalation and follow-through Key Skills & Qualifications - 2+ years of experience in a clinical or care coordination role (primary care, chronic care management, home health, etc.) - RNs w/ current license - Strong critical thinking and problem-solving skills in a fast-paced environment - Ability to independently manage a digital patient panel and prioritize escalations effectively - Excellent written communication and documentation skills - Comfort using EMRs, care coordination platforms, and digital messaging tools - Knowledge of Medicare CCM/APCM programs a plus - Bilingual (Spanish) is a bonus but not required - Must be located within the continental United States and have access to reliable internet and ability to work in a specified time zone - either CST, EST, or PST depending on client and candidate location - Access to Internet 5G Schedule & Work Environment - Full-time, Monday–Friday from 8:30am-5pm - Flexible remote schedule across CST, EST, or PST time zones - 1-hour lunch break, daily huddles with manager/team - Ongoing support from a multidisciplinary care team Our Compensation & Benefits - Medical, dental, and vision coverage for employees and dependents at a nominal cost - Paid maternity leave - FSA and Dependent Care account options - 401(k) Eligibility after 6 months of full-time employment - Collaborative, mission-driven work environment If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

• Review and evaluate candidate applications and resumes to assess qualifications, licensure, technical skills, and role alignment for clinical and corporate roles • Conduct structured video interviews to assess skills, experience, and cultural fit • Coordinate and schedule interviews with hiring managers, ensuring a positive and timely candidate experience • Balance high-volume hiring demands with quality standards, ensuring all hires meet licensing and credentialing requirements • Maintain accurate, compliant, and up-to-date candidate records and recruiting reports • Partner closely with hiring managers and the People team to drive an efficient, end-to-end recruitment process • Contribute to recruiting strategy, process optimization, and scalable growth initiatives • Support additional recruiting and HR administrative activities as needed to meet business needs