• Evolve and manage the Gainsight CS environment, including C360, Scorecards, Rules Engine, Journey Orchestrator, CTAs, and Playbooks; • Design and implement solutions for Customer Success, from requirements gathering to production delivery; • Build and maintain integrations between Gainsight, Salesforce, BigQuery, Segment, and other GTM ecosystem systems; • Develop automations using native platform capabilities and external integrators such as Zapier, as well as APIs and Webhooks; • Ensure the quality, consistency, and availability of data used in retention and expansion processes; • Collaborate with Customer Success, BI, Information Systems, Enablement teams and vendors to continuously evolve the solution; • Identify opportunities to apply AI in operational workflows to increase productivity while maintaining governance and security standards.

• Provide revenue cycle management and account management to OCHIN Billing Services (OBS) member clients. • Focus on maintaining, building, and servicing accounts and relationships. • Understand and communicate information regarding revenue cycle management and OCHIN key performance indicators. • Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes. • Support OCHIN’s revenue cycle performance indicators to ensure the financial health of both clients and the organization. • Take ownership of project deliverables by tracking progress and monitoring team member responsibilities. • Maintain accountability for quality and timeliness of project outcomes. • Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs).

• Revenue maximization efforts for the assigned properties through monitoring the segmentation mix, to ensure profitability and growth versus prior year and the competitive set • Recommend and coordinate pricing and positioning for hotels in conjunction with Island Hospitality Revenue Management standard operating procedure in partnership with brand requirements • Report out critical analysis on the effect of short and long range decisions affecting overall revenue goals • Providing Segment Strategies for Transient and Group business to include appropriate Revenue Management initiatives to achieve or surpass hotels' financial goals • Conducting Revenue Analysis and Inventory Management on scheduled strategy conference calls based on Island Hospitality standard operating procedures • Aiding the Hotels in reading Revenue Management reports and tools • Inputting Revenue Management criteria into Reservation systems

Title: L&I REVENUE AGENT 1 Location: Tumwater United States Job Description: L&I REVENUE AGENT 1 Salary $49,296.00 - $66,072.00 Annually Location Thurston County - Tumwater, WA Job Type Full Time - Permanent Job Number 2026-04945 Department Dept. of Labor & Industries Division CSCPS - Collections Description Job Highlights As our Revenue Agent 1, you’ll contribute to the economic well-being of L&I by collecting debts owed to the department. You'll use your knowledge of laws and policies to educate customers and negotiate payment plans. This position specifically connects to the agency strategic Goal 3: "Make it easy to do business with L&I" and Goal 4: "Help honest workers, businesses and providers by cracking down on the dishonest ones. Duties Some of what you’ll do: Collects money owed to the Department in accordance with RCW’s, timelines, policies and procedures using an automated dialer system - Contacts delinquent debtors using an automated phone dialer system 6.5 hours a day and/or correspondence to initiate collection of delinquent receivables due to the agency - Independently contacts the delinquent accounts using entry level techniques in collection work, explaining applicable RCW’s, WAC’s, and policies - As part of a phone collections unit, agents collect on all debts and work an assigned caseload that requires limited legal actions such as issuing notice of assessments (NOAs) and/or filing warrants, recording liens and executing garnishments (levies) - Analyzes employer and account information for potential issues, fraudulent activity or criminal behavior - Collaborates with internal/external compliance groups and makes referrals through Referral Tracking System as appropriate - Educates customers and/or their representatives on laws, rules, policies, procedures, quarterly reporting requirements, online filing and payment options. Provides assistance with questions regarding collection actions and processes - Documents all actions and conversations in the appropriate collection systems and sends all documents to imaging (Orion) - Assists customers by phone in completing and filing their quarterly industrial insurance reports in a professional and courteous manner - Trains for and uses appropriate tools and skills for the collection of these debts. Ensure that individuals and businesses in the state receive fair and equal treatment - Evaluates customer’s financial records and information to determine ability to repay debt owed to the agency - Negotiates payment agreements with customers or their legal representative. Monitors payment agreements and takes appropriate action if the customer defaults - Locates individuals using professional skip tracing methods that includes database searches, internet research, fact-finding interviews and field investigations. - Refers accounts to field Revenue Agents for complex collection actions or as needed. - Refers to appropriate L&I staff depending on the customer’s needs. Performs caseload management and administrative actions to collect money owed to the Department in accordance with RCW’s, timelines, policies and procedures on assigned caseloads. - Manages a caseload of collection assignments in both ARC and LINIIS - Reviews and processes waiver requests - Responds to and takes action on accounts with requests received by emails, faxes and mail - Locates individuals using professional skip tracing methods that includes, database searches, internet research, fact-finding interviews and field investigations - Analyzes employer and account information for potential issues, fraudulent activity or criminal behavior - Collaborates with internal/external compliance groups and makes referrals through Referral Tracking System as appropriate - And so much more! Qualifications Required: - A Bachelor’s degree involving major study in business administration, accounting, police science, public administration, economics, law, criminal justice, sociology, psychology, or closely related field. OR - Two years as a Tax Service Representative or Excise Tax Assistant. AND Experience in the collection of civil debts, law enforcement, personal or corporate finance, adjustment of claims, or investigations involving personal background, business practices or fraud, will be substituted, year-for-year, for education. In Addition: - The ability to take action to learn and grow. - The ability to take action to meet the needs of others. Desired: - Experience using an automated dialer system - Experience using Avaya, POM and/or Syntelate Supplemental Information Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. This position is flexible/hybrid, and requires at least one day in the office, as necessary, or as required by the hiring manager (Ex: team meetings, trainings). The assigned duty station for this position is Tumwater, Washington. To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please include the following documents with your application: - A cover letter describing specific qualifications. - A current resume detailing applicable experience and education. - A list of at least three professional references with current telephone numbers. Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice: Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other information - For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business. - This position is represented by the Washington Federation of State Employees (WFSE). - Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. - The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. - Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers. Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.