Role Description The remit is to develop business opportunities and potentials within a portfolio of named accounts (typically 4 to 6). There is significant existing business within these accounts, but the drive is for further growth by greater penetration in Europe and expanding to brands where M3 has limited engagement. One of the key functions of the Director of strategic accounts is to have the ability to develop meaningful and mutually beneficial relationships with key clients. M3 are able to offer and deliver fully integrated digital marketing solutions, and this role requires an ability to develop a strategically aligned proposal that can add best value. The promotional Digital Services include, but are not limited to: - edetails - medical education - online closed loop marketing - hosted content digital advertising - analytics and outcomes The role has significant support of a Programme management team who deliver existing programmes, and a Business Solutions team who provide detailed customer information as well as supporting the development of leads. Main Duties and Responsibilities - Achieve/exceed revenue and gross margin target. - Give clear direction to AM/AD to facilitate optimal management of account – weekly prioritisation of opportunities and agreement of clear action plans in consultation with the Project management function. - Development and implementation of a strategic sales plan to meet account targets – where is the business going to come from and how? - Ensure account plans and account reviews for each customer are kept up to date. - Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication with the ultimate goal of reciprocity with key strategic clients. - Develop a strategic proposal to our clients with autonomy – to clearly understand the client’s needs and clearly define the objectives of the program and how this will be achieved. - Retention and growth of existing business and acquisition of new business. - Work with autonomy in an often ambiguous internal dynamic – the ability to work in ambiguity and internally network to devise a solution that works for our clients and is deliverable and cost effective. - Oversee delivery of successful programmes for your accounts to maximise repeat business and account growth. - Manage sales activities within the market (Pharma and other healthcare sectors – medtech, OTC/X, private sector healthcare, public sector and medical charities). - Manage a portfolio of customers, gaining an in-depth understanding of their business issues and how M3 can help address them. - Maintain a detailed understanding of the financial status of your portfolio including revenue and billings status. - Manage an accurate personal sales pipeline within the company CRM system. - Provide weekly, monthly and quarterly forecasts to the business. - Work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns. - Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it. - Gather, monitor and analyse campaign performance data, providing detailed and useful information back to the customer. - Ensure individual campaigns are delivered within budget tolerances. - Responsible for representing M3 as a delegate at relevant exhibitions, conferences etc. Qualifications - Proven B2B sales/business development excellence within the pharma/healthcare market. - Experience of selling strategically aligned digital solutions to pharma – to hunt, propose with dynamism and credibility and a timely close. - Ability to network across all accounts to build and nurture lasting and fruitful relationships – C-suite or otherwise. - Pre-existing network of contacts within pharma/healthcare market. Benefits - 25 days annual leave. - Participation in a company bonus scheme linked to personal and company performance. - Group Life Cover 4x salary. - Pension 4%/4% employee/employer contributions. - Vitality Health Insurance after probation. - Staff discount scheme. - Discounted gym membership.

Role Description The Director of Customer Success is accountable for the overall success, retention, expansion, and executive alignment of Vatica + Cozeva’s most strategic and complex client relationships. This role operates as a senior leader and trusted executive advisor, owning multi-product engagements across risk adjustment, quality, analytics, and clinical programs. The Director leads high-performing client success and engagement teams, drives measurable client outcomes, influences product and operational strategy, and ensures Vatica + Cozeva are positioned as indispensable partners in advancing value-based care. This role requires deep experience in healthcare transformation, payer–provider collaboration, and large-scale program execution, with the ability to operate credibly at the C-suite level while driving operational excellence through teams. Qualifications - 10+ years of progressive experience in healthcare, healthcare technology, or healthcare consulting, with significant time in client-facing leadership roles. - 3-5 years of strong experience leading cross-functional, matrixed teams and developing high-performing talent. - Demonstrated success leading large, complex healthcare client relationships, preferably involving Health Plans, IPAs, MSOs, ACOs, or large provider networks. - Must have a deep knowledge of value-based care, including: - Risk Adjustment (e.g., CMS-HCC, HHS-ACA) - Quality programs (e.g., HEDIS, Stars, MSSP/ACO) - Proven ability to operate at the executive and C-suite level, influencing strategy and navigating complex stakeholder environments. - Exceptional analytical, communication, and executive presentation skills, including advanced PowerPoint storytelling. Requirements - Own executive-level relationships for a portfolio of large, complex, and strategic clients, serving as the primary point of accountability for overall partnership health, value realization, and growth. - Act as a trusted advisor to senior client leadership, deeply understanding client strategy, regulatory pressures, financial goals, and operational constraints. - Lead and facilitate joint client–Vatica executive governance forums, ensuring alignment on long-term strategy, priorities, performance, and escalation management. - Proactively identify risks, opportunities, and emerging client needs; drive resolution and innovation before issues escalate. - Ensure clients achieve measurable outcomes across risk adjustment, quality, and value-based care performance, tied to contractual commitments and client success metrics. - Oversee development and delivery of executive business reviews (QBRs) that clearly articulate value, performance trends, ROI, and future opportunity. - Identify, shape, and close expansion opportunities, including cross-sell and upsell of Vatica + Cozeva capabilities, in partnership with Sales and Product. - Serve as the voice of the client internally, influencing product roadmap, service design, and operational priorities based on aggregated client insights. - Lead, mentor, and develop client success team, building a strong bench of talent capable of managing complex healthcare accounts. - Set clear expectations, success metrics, and operating rhythms for client success teams, ensuring consistency, accountability, and scalability. - Lead through influence in a highly matrixed environment, coordinating across Product, Engineering, Clinical, Operations, Sales, and external partners. - Contribute to the design and continuous improvement of client success, onboarding, and engagement best practices across the organization. - Provide executive oversight for onboarding, implementation, and ongoing delivery of complex, multi-year client programs. - Ensure rigorous tracking of client performance metrics, adoption, financial impact, and risk indicators. - Guide teams in translating data and analytics into clear insights and actionable recommendations for clients. - Maintain a strong understanding of regulatory submission processes, payer requirements, and operational workflows to support timely, compliant execution. Benefits - Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar. - Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded. - 401k plans – we want to empower you to prepare for your future. - Room for growth and advancement – we love our employees and want to develop within. - Comprehensive Medical, Dental, and Vision insurance plans. - Tax-free Dependent Care Account. - Life insurance, short-term, and long-term disability. - Excellent PTO policy (everyone deserves a vacation now and then). - Great work-life balance environment – We believe family comes first! - Strong supportive teams – There is always a helping hand when you need it.

• Identify staff or subcontractor resources to conduct field activities on new projects. • Provide technical direction to field consultants. • Prepare required field use documents such as sampling plans and device placement logs. • Complete technical report reviews, assuring that reports are technically sound, compliant with applicable regulations, standards, and Client requirements. • Be a technical resource and provide training and mentoring to junior staff members. • Maintain all aspects of QAQC programs. • Maintain high level of client contact and communication. • Manage multiple projects. • Deliver outstanding client service with timely responses and proactive solutions. • Participate as a dynamic team player.

• Serve as the primary contact between Meitheal Pharmaceuticals and national wholesaler distribution partnerships. • Develop and maintain strategic customer relationships with wholesaler distribution partners. • Manage all activities related to the channel distribution. • Work with Pricing, Contract Marketing, Marketing, Supply Chain, Legal and Finance to assist in management of wholesaler distribution agreements. • Provide insight on channel trends and monitor distribution service to ensure optimal performance. • Produce accurate, timely and effective business review meetings and resolve customer service-related issues. • Establish multi-level relationships with national customer base and through quarterly business reviews with key customers. • Support day-to-day activities with wholesaler distribution partners to ensure effective and efficient distribution to the end-user customer. • Present recommendations on business opportunities to drive growth within assigned customer base (wholesaler source programs). • Drive strategic initiatives to improve Meitheal’s competitive position within distribution channels. • Ensure strategies for Meitheal products are implemented to achieve budget and company goals. • Gather pertinent information to successfully launch new products. • Participate in the development of sales strategies by product and customer. • Promote the Meitheal culture through positive interpersonal activities.