Role Description A Solutions Engineer at DigitalGenius works in post-sales, partnering closely with Product and Customer Success Managers (CSMs) to design, implement, and optimize AI-driven customer service solutions for our clients. You are the technical owner of customer implementations, ensuring every solution is scalable, secure, high-performance, and aligned with both business goals and our platform's capabilities. You'll spend your time turning messy real-world e-commerce problems into reliable AI-powered automations: - Designing flows - Wiring up integrations - Writing Python where the platform stops - Prompting and evaluating LLMs - Continuously raising the bar on what our AI agents can resolve autonomously Key Responsibilities - Solution Design & Implementation - Translate business requirements into scalable technical solutions on the DigitalGenius platform - Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases - Design and implement APIs and third-party integrations (OMS, carriers, Helpdesk, etc.) - Prompt, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies - Technical Ownership (Post-Sales) - Lead new use case implementation projects - Ensure timely, high-quality launches with measurable automation impact - Troubleshoot complex technical challenges across systems, data, and AI behavior - Customer Collaboration - Partner with CSMs to align technical delivery with customer outcomes and ROI - Advise customers on best practices, scalability, AI strategy, and optimization - Support strategic expansions, new channels, and advanced use cases - Product Partnership - Provide structured feedback to Product based on what you see in real implementations - Identify feature and AI capability gaps and contribute to roadmap discussions - Participate in beta testing, model evaluations, and product validation initiatives - Optimization & Innovation - Continuously improve automation performance, resolution rates, and AI accuracy - Proactively identify opportunities for process improvements — both for customers and internally - Contribute reusable assets, documentation, prompts, evaluation sets, and internal best practices - Use AI to automate your own work: build internal tools, scripts, and agents that make the SE team faster and better Qualifications - AI-first mindset. You're genuinely excited about LLMs and applied AI. - Automation / workflow mindset. You can translate business requirements into reliable flows. - Strong API + integration experience (building and debugging). - Python. Hands-on experience writing and shipping Python used by others. - Strong communication. You can explain technical concepts clearly to non-technical stakeholders. - Organization and project management. Strong organizational skills with the ability to manage workstreams. Preferred - Hands-on LLM experience. Prompting, classification, guardrails, evaluation, and tooling. - Low-code / workflow automation experience. Tools like Zapier, Make, Workato, etc. - E-commerce / OMS exposure (especially Shopify). - Customer service platforms. Zendesk, Salesforce Service Cloud, or similar. - SaaS delivery background. Implementations, solutions, or technical support in customer-facing environments. Benefits - Competitive Salary - Generous vacation time (25 days) + Birthday off - Environment to develop your skills without bureaucracy or red tape - Monthly fitness stipend of $210 (Lifestyle wallet) from day 1 - Ongoing subscription to Mental Health Support Platform - Paid Claude/Cursor subscription — because we want you using the best AI tools every day - Learning budget to invest in courses, books, conferences, and certifications

Role Description The Lead, Client Solutions (CSM Lead) is responsible for overseeing client solutions excellence, strategic execution, and team development across the region. This role requires a blend of leadership, strategic planning, and client management expertise to ensure high-quality execution of digital media campaigns while maintaining strong client relationships. - Oversee the Client Solutions team’s performance and strategic initiatives for the region. - Develop and execute growth strategies to expand and retain client business. - Define and implement client communication frameworks and best practices to maintain high service standards. - Lead the team’s engagement with key agency groups and enterprise-level clients, driving expansion efforts in new markets. - Manage a team of 6+ Client Solutions Managers, ensuring development through coaching, mentorship, and structured training programs. - Set clear objectives and career development plans for team members. - Lead onboarding efforts for new hires, ensuring seamless integration into the team. - Foster a high-performance team culture focused on collaboration, accountability, and continuous improvement. - Serve as the primary strategic contact for high-value clients and agency partners. - Lead client retention, renewals, and incremental growth strategies across the region. - Identify and proactively address challenges or escalations, ensuring a seamless client experience. - Develop short-term and long-term account plans for key clients, aligning with overall business goals. - Work closely with local sales, resellers and partners to expand the client portfolio in markets. - Act as the key escalation point for troubleshooting campaign-related challenges. - Oversee campaign pacing and KPI performance, ensuring proactive optimization efforts. - Provide strategic guidance on campaign targeting, positioning, and data-driven optimizations. - Work alongside Sales and Ad Operations to improve campaign workflows and client outcomes. - Implement scalable operational processes that enhance efficiency across the Client Solutions team. - Regularly report regional progress, wins, and challenges to the Director of Client Solutions, EMEA & Regional MD. - Utilize Salesforce and internal reporting tools to track client health, renewals, and growth opportunities. - Ensure the team remains at the forefront of industry trends and digital advertising innovations. Qualifications - 7+ years of experience in digital media, with at least 2+ years in a leadership or senior client-facing role within a digital advertising organization, ad tech start up and/or media agency. - Strong track record of managing and developing teams, with proven mentorship abilities. - Extensive knowledge of YouTube and/or Social Media advertising, programmatic media, and digital video platforms. - Highly proficient in campaign management, performance tracking, and data-driven optimization. - Advanced analytical skills, with expertise in Excel, forecasting, and KPI analysis. - Exceptional communication, negotiation, and relationship management skills. - Experience with Salesforce or similar CRM and reporting platforms. - Google Ads or YouTube certification is a plus.

Role Description Design and deliver scalable cloud architectures on AWS, ensuring secure, resilient systems using microservices and APIs while guiding hands-on implementation. Key Performance Indicators - Architect AWS solutions for production systems - Implement microservices and API platforms - Improve reliability, security, and performance - Lead cloud infrastructure and cost optimization - Collaborate with teams to deliver roadmap outcomes Qualifications - 7+ years cloud architecture/engineering experience - Hands-on AWS experience designing and operating systems - Experience with microservices and REST/GraphQL APIs - Strong knowledge of networking, security, and IAM - Proven experience with CI/CD and infrastructure as code Requirements - AWS (EC2, S3, RDS, EKS, ECS, Lambda) - IAM, VPC, networking, security groups - Microservices architecture patterns - API design (REST/GraphQL) - Docker and container orchestration - Terraform or CloudFormation - CI/CD pipelines (GitHub Actions, CodePipeline) - Monitoring/logging (CloudWatch, X-Ray) - Stakeholder management - Technical leadership and mentoring Benefits - 4 weeks of vacation as a start - Added week of vacation every 5 years of tenure - Ability to work globally/remotely for 1 month per calendar year in other locations to gain experience

• Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs • Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues) • Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase • Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode's resources are allocated to high impact areas • Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc).