• Lead a programme to deliver the transformation of digital services that achieves agreed strategic goals which reflect both internal and client strategic goals • Translate strategic objectives into product roadmaps and defined workstreams • Work across functional teams in the early stages of idea development to make sure that new proposals align with the strategic roadmap and can realistically be delivered within constraints (e.g. time, budget, technical capability) • Own and maintain the master delivery roadmap and integrated project timelines • Track and report weekly, monthly, and quarterly on performance metrics, progress against milestones, and contract compliance • Maintain risk and issue logs; lead remediation planning and embed RAG status reviews and structured delivery cycles • Act as the senior liaison between internal teams, ensuring clarity and consistency across all communications • Create detailed project plans and ensure successful delivery across phases (design, build, test, release, transition to BAU) • Ensure all project documentation is accurate, consistent, and contractually compliant • Produce and support internal and external reporting including delivery dashboards, governance papers, annual reviews, and strategic plans

• Set direction and deliver outcomes • Translate enterprise and Personal Banking priorities into a clear Tribe strategy, roadmap, and measurable outcomes • Align stakeholders and squads to deliver against quarterly OKRs and strategic priorities • Lead complex, multi-disciplinary delivery across lending and protection products and services • Own customer, business, and risk outcomes • Drive exceptional customer experiences across lending and protection journeys, continuously optimising processes and outcomes • Balance commercial performance with strong risk management within ASB’s risk appetite • Embed effective governance, transparency, and compliance across all Tribe activities • Enable through data, technology, and performance • Lead the development and optimisation of technology services and platforms within the Tribe • Partner closely with Technology and Data & Analytics to deliver scalable, resilient, and customer-focused solutions driven by compliance requirements • Use data and insights to inform decision making, improve flow, and uplift delivery performance • Lead the Tribe and business performance • Own financial performance, including budget, funding, and commercial outcomes • Drive continuous improvement in delivery performance, leveraging PACE practices to enhance flow, quality, and velocity • Provide clear reporting and visibility of performance through robust governance forums • Build leadership, culture, and capability • Lead and inspire a high-performing, inclusive Tribe, fostering a culture of ownership, collaboration, and continuous improvement • Invest in talent development across the Tribe and broader PACE community

• Define and execute a multi-year product strategy for the Data Intelligence, Defect Analysis, Predictive Health, and AIRE portfolio • Build, lead, and mentor a team of Group Product Managers, Product Managers, and Product Owners • Partner deeply and direct engineering, data science, and architecture teams • Maintain direct relationships with key customers and conduct ongoing discovery • Drive product development practices specific to data products and AI-augmented features • Provide strong GTM partnership for Sales, Customer Success, and Marketing • Own the long-range roadmap for the portfolio • Ensure the Data Intelligence and AIRE layers are architected and positioned as platform capabilities

• Serve as the dedicated Product Owner for Salesforce Solutions, accountable for platform enhancements, feature delivery, and continuous improvement. • Own the Salesforce backlog and ensure work is prioritized to maximize business value and delivery outcomes. • Partner closely with Salesforce delivery teams (developers, admins, QA, architects) to drive high-quality execution. • Support stabilization phase following recent Salesforce launches, ensuring defects, enhancements, and user feedback are addressed quickly. • Drive issue triage, prioritization, and resolution in partnership with technical teams. • Transition the platform from stabilization into a steady-state delivery rhythm that supports ongoing BAU and roadmap work. • Gather and translate business needs into clear user stories, acceptance criteria, and prioritized backlog items. • Lead sprint ceremonies including refinement, sprint planning, demos, and retrospectives. • Balance competing delivery streams across: roadmap initiatives and new capabilities, BAU requests and operational improvements, post-launch fixes and workflow optimization. • Act as the primary point of contact between business stakeholders (Sales, Customer Service, Operations) and delivery teams. • Facilitate requirement discussions and ensure alignment on scope, value, and delivery timelines. • Communicate progress, trade-offs, and delivery impacts with clarity and transparency. • Ensure Salesforce solutions are scalable, user-centered, and aligned with platform best practices. • Identify opportunities to improve workflows through automation, process redesign, and configuration enhancements. • Contribute to platform governance, release management, and long-term sustainability. • Collaborate with enterprise teams on integration between Salesforce and other internal systems (customer portals, support tools, data platforms). • Ensure end-to-end process alignment and data integrity across platforms. • Define and track delivery and adoption metrics for Salesforce initiatives. • Use stakeholder feedback and operational insights to drive continuous improvement and backlog evolution. • Identify opportunities for operational improvement, workflow automation, and process optimization. • Champion opportunities for continuous improvement through adoption insights and stakeholder feedback. • Use data, feedback, and delivery insights to drive continuous improvement across product processes and outcomes. • Strengthen delivery predictability through improved backlog management and release planning.