Veryon

• Accurately process and update Tier 3–Tier 5 aircraft maintenance records within Veryon Tracking. • Enter and maintain aircraft, engine, and component maintenance records with a high degree of accuracy. • Verify and record component removals, installations, and replacements, ensuring correct part numbers, serial numbers, and time-tracking information. • Validate flight logs by reviewing flight hours, cycles, and operational data for accuracy. • Ensure maintenance activities are entered promptly and completely into the maintenance management system. • Maintain high standards of data integrity across all aircraft maintenance documentation. • Review records for completeness, consistency, and compliance with internal documentation standards. • Support audit readiness by maintaining organized and accurate maintenance records. • Ensure compliance with company procedures and aviation recordkeeping standards. • Support internal Support teams by assisting with technical records inquiries and case resolution. • Collaborate with cross-functional departments to clarify maintenance record requirements and resolve documentation issues. • Process customer cases efficiently while maintaining Veryon's commitment to world-class customer service. • Build collaborative relationships that support efficient technical records operations. • Independently manage and prioritize a personal workload to meet daily deadlines. • Maintain high productivity while consistently achieving quality expectations. • Participate in process improvement initiatives to enhance recordkeeping efficiency and system utilization. • Share knowledge and best practices with team members to support ongoing development.

• Lead technical discovery sessions with a varied group of customer stakeholders (from MRO GMs and BGA Directors of Maintenance to Commercial IT VPs) to thoroughly understand unique operational workflows, system integrations, and regulatory compliance requirements. • Act as the bridge between technical complexity and business value, meticulously mapping the capabilities of the entire Veryon product suite to the specific needs of Commercial, MRO, and BGA clients. • Partner with sales and implementation teams to define the detailed technical scope of work, integration strategies, and phased deployment plans required for successful adoption across multi-faceted global enterprises. • Design, configure, and deliver highly personalized and persuasive product demonstrations that clearly illustrate the realized ROI and value of Veryon’s solutions. • Take ownership of the technical and functional components of Requests for Proposal (RFPs) and Requests for Information (RFIs) from all major segments. • Strategize, manage, and execute complex technical PoCs or Proofs of Value (PoV) that validate the technical fit and financial impact of Veryon's solutions. • Maintain a deep and current understanding of the evolving challenges, regulatory changes, and competitive landscape across Commercial, MRO, and BGA sectors. • Collect and synthesize product feedback, market trends, and competitive intelligence, acting as the primary 'voice of the customer' to the Veryon Product, Engineering, and Marketing teams. • Requires international travel to conduct on-site technical presentations, executive briefings, and workshops with global clients.

• Define and execute a multi-year product strategy for the Data Intelligence, Defect Analysis, Predictive Health, and AIRE portfolio • Build, lead, and mentor a team of Group Product Managers, Product Managers, and Product Owners • Partner deeply and direct engineering, data science, and architecture teams • Maintain direct relationships with key customers and conduct ongoing discovery • Drive product development practices specific to data products and AI-augmented features • Provide strong GTM partnership for Sales, Customer Success, and Marketing • Own the long-range roadmap for the portfolio • Ensure the Data Intelligence and AIRE layers are architected and positioned as platform capabilities

• Coordinate and support learning and development programs, including employee training, onboarding, compliance training, leadership development, and professional development initiatives. • Use Paylocity as Veryon’s HRIS and learning platform to support training assignments, tracking, reporting, employee data, and HR processes. • Support training logistics, including scheduling, communications, attendance tracking, materials, follow-ups, and reporting. • Help maintain learning content, employee resources, manager toolkits, and People Operations materials. • Partner with the People Operations team and business leaders to identify learning needs and support practical development solutions. • Support employee engagement and recognition programs, including Veryon’s use of Bonusly for rewards and recognition. • Provide HRBP support to employees and managers by helping answer questions, share resources, and support HR processes. • Assist with employee relations, performance management, and manager support under the guidance of senior People Operations team members. • Support performance management cycles, employee development planning, and employee engagement initiatives. • Partner with cross-functional People Operations team members on onboarding, offboarding, HRIS updates, reporting, compliance, and process improvements. • Use Microsoft Office and Microsoft Teams to create materials, manage communications, host virtual meetings, and collaborate across teams. • Support global People Operations activities by occasionally adjusting working hours to connect with team members and stakeholders across Asia, the UK, and North America. • Use data, employee feedback, and AI-enabled tools to help improve People Operations programs and create a better employee experience. • Maintain confidentiality and handle sensitive employee matters with professionalism and care.

• Assist senior consultants during customer discovery sessions by documenting workflows, pain points, and requirements • Learn the Tracking+ platform, aviation maintenance processes, and implementation methodology through hands-on project involvement • Shadow consultants during solution design discussions, demos, and customer walkthroughs • Support configuration tasks under the guidance of senior consultants • Help prepare training materials, documentation, and customer-facing resources • Assist with basic troubleshooting, data validation, and reporting activities • Participate in solution validation sessions by helping set up demos, prototypes, or test scenarios • Document gaps between customer needs and product capabilities for consultant review • Coordinate with internal teams to ensure accurate information flow and timely project execution • Assist in delivering training sessions or Q&A workshops as your product knowledge grows

• Manage and grow strategic customer relationships across assigned accounts. • Drive product adoption, customer engagement, retention, and customer satisfaction initiatives. • Develop customer success plans aligned to customer business objectives, adoption goals, and measurable outcomes. • Serve as a trusted advisor and primary customer advocate throughout the customer lifecycle. • Lead onboarding, implementation support, and adoption initiatives for new and existing customers. • Utilize AI-powered customer engagement tools, CRM systems, and automation platforms to improve communication, workflow efficiency, and customer insights. • Leverage customer analytics, health scores, and usage trends to proactively identify risks and growth opportunities. • Use AI-driven workflows to streamline meeting preparation, follow-ups, reporting, and customer engagement activities. • Identify opportunities for process improvement, workflow automation, and scalable customer success operations. • Support digital transformation initiatives focused on operational efficiency and customer experience optimization. • Partner cross-functionally with Product, Engineering, Sales, Marketing, and Support teams to improve customer outcomes. • Act as the voice of the customer internally by sharing customer feedback, product insights, and operational challenges. • Support executive business reviews, customer presentations, and strategic account discussions. • Collaborate with internal stakeholders to improve onboarding experiences, product adoption strategies, and retention programs. • Serve as the primary escalation point for customer concerns and ensure timely resolution. • Manage renewals, retention strategies, and churn reduction initiatives. • Identify expansion, upsell, and cross-sell opportunities aligned with customer goals and product utilization. • Monitor customer success KPIs including adoption metrics, customer health, engagement trends, and renewal forecasting. • Maintain accurate customer data and account activity within CRM and customer intelligence platforms.

• Act as a trusted advisor to guide clients on best practices and optimal use of the Tracking+ software • Lead discovery sessions to understand client workflows, pain points, and success criteria • Evaluate multiple solution approaches and recommend the best-fit configuration for the client’s operational needs • Translate client needs into well-defined solution designs before escalating to product teams • Manage training, troubleshooting, and reporting • Validate proposed solutions with clients through demos, walkthroughs, or prototypes before full implementation • Identify gaps between client needs and product capabilities, and clearly articulate them when engaging product teams • Ensure implementations align with both client goals and scalable product standards (avoid over-customization) • Manage the budget, scope and timeliness of integration projects

• Manage 2–4 concurrent client implementations across Veryon’s software solutions • Drive full project lifecycles from kickoff through go-live and closure • Ensure project deliverables align with agreed scope, timeline, budget, and quality expectations • Provide regular status updates to internal leadership and customer stakeholders • Serve as the primary day-to-day point of contact for assigned customers • Lead project kickoff meetings, weekly status calls, and milestone reviews • Build strong customer relationships through proactive communication and issue resolution • Own project plans, timelines, scope documents, meeting notes, and change requests • Identify project risks, blockers, and dependencies early • Coordinate cross-functional resources including consultants, product teams, and technical teams

• Act as a trusted advisor to guide clients on best practices and optimal use of the Tracking+ software • Lead discovery sessions to understand client workflows, pain points, and success criteria • Evaluate multiple solution approaches and recommend the best-fit configuration for the client’s operational needs • Translate client needs into well-defined solution designs before escalating to product teams • Manage training, troubleshooting, and reporting • Validate proposed solutions with clients through demos, walkthroughs, or prototypes before full implementation • Identify gaps between client needs and product capabilities, and clearly articulate them when engaging product teams • Ensure implementations align with both client goals and scalable product standards (avoid over-customization) • Manage the budget, scope and timeliness of integration projects

• Define and execute a company-wide AI strategy aligned with Veryon’s business objectives • Partner with ELT and SLT to identify, prioritize, and roadmap AI initiatives across all departments • Partner with Security and Compliance teams to grow and ensure adherence of Veryon’s AI governance, best practices, and responsible AI usage • Drive organization-wide AI adoption, including training and change management initiatives • Identify and deliver measurable business value through AI-driven efficiencies and insights • Lead the integration of AI capabilities across Veryon’s product suite • Define and execute the roadmap for evolving products into agentic, decision-capable systems • Collaborate with Product and Engineering teams to prioritize and deliver AI-driven features • Ensure scalable & reliable deployment of AI/ML models in production environments • Evaluate and incorporate emerging AI technologies into the product strategy • Build, lead, and mentor high-performing AI/ML engineering teams • Drive cross-functional collaboration across all departments of Veryon including technology, product, sales, marketing, customer support, customer success, people operations and finance • Oversee the full lifecycle of AI solutions (design, development, deployment, optimization) • Establish KPIs to measure AI impact, adoption, and ROI • Manage partnerships with external vendors and AI technology providers • Build lasting relationships with large enterprise customers such as commercial aviation operators and OEMs • Apply aviation expertise to ensure AI solutions are operationally relevant and compliant • Identify opportunities to enhance maintenance, diagnostics, and operational performance • Align AI initiatives with aviation standards, safety, and regulatory requirements