• Own the end-to-end requirements lifecycle across Finance and Procurement initiatives — from stakeholder discovery and process analysis through to solution validation and adoption • Lead current-state and future-state process analysis across P2P, O2C, Vendor Management and Procurement-to-Contract, independently identifying root causes of inefficiencies and recommending targeted improvements • Drive requirements-gathering workshops and stakeholder sessions with Finance, Procurement, BPO and IT leads — challenging assumptions, resolving conflicting requirements and bringing clarity where there is ambiguity • Produce and own high-quality BA artefacts — BRDs, functional specifications, process maps, use cases, user stories and gap analyses — that are precise enough for IT to build from and clear enough for business teams to sign off on • Lead change initiatives end-to-end, including impact assessments, solution design input, UAT planning and execution, and ensuring full business readiness before go-live • Provide process analysis, insights and reporting to support governance reviews, decision-making and continuous improvement discussions • Develop and maintain SOPs, process maps, and RACIs while supporting ServiceNow workflow enhancements and change requests through the application of Finance and Procurement process expertise • Engage stakeholders across Finance, Procurement, BPO and IT through workshops and governance forums, preparing materials and communication packs that ensure process changes are clearly understood across all groups

• Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization. • Support the day-to-day administration and continuous improvement of our business systems, including CRM, ERP, marketing automation, and internal tools. • Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience. • Help evaluate and implement new technologies and workflows as the company grows. • Leverage AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency. • Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams. • Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives. • Generate recurring and ad hoc reports that support business planning and decision-making. • Support our CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications. • Assist in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency. • Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation. • Support onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation. • Maintain internal documentation, process guides, and knowledge base resources. • Deliver training and ongoing support to help employees effectively use business applications.

• Analizar los procesos de negocio del área comercial. • Actuar como enlace entre negocio e IT. • Contribuir a la optimización, estandarización y evolución de procesos comerciales. • Participar en iniciativas de mejora continua y transformación digital. • Gestión de pedidos, entregas/logística y facturación. • Identificación de mejoras en procesos actuales. • Traducción de necesidades de negocio a soluciones en sistemas. • Interlocución entre áreas de negocio (comercial, operaciones) e IT. • Participación en proyectos de transformación digital. • Impulso de la estandarización y mejora continua de procesos. • Coordinación con proveedores externos de IT. • Formación a usuarios en herramientas digitales (ERP, CRM,…) • Gestión administrativa de componentes y herramientas IT/ Compras. • Soporte directo al negocio de herramientas IT.

CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We also are: - Experts in banking and payments, capital markets, wealth and asset management - Focused on maintaining our nimble, agile, and entrepreneurial culture - Committed to growing our business and hiring the best talent to help us get there Business Analyst Role Overview: We are seeking a Business Analyst to support the delivery of strategic initiatives within the banking sector. The role involves working closely with business stakeholders, IT teams, and external partners to analyze requirements, improve processes, and ensure successful implementation of regulatory and technology-driven changes. Key Responsibilities: - Gather, analyze, and document business and functional requirements - Collaborate with stakeholders across business, risk, compliance, and IT teams - Translate business needs into clear specifications for technical teams - Support end-to-end project delivery, from initiation through implementation - Conduct gap analysis, impact assessments, and process mapping (AS-IS / TO-BE) - Ensure alignment with regulatory requirements (e.g., GDPR, PSD2, AML, Basel) - Participate in UAT planning, execution, and defect management - Support change management activities, including documentation and training materials - Monitor project progress and assist in risk and issue management - Facilitate workshops, meetings, and stakeholder communication Required Skills & Experience: - Proven experience as a Business Analyst in banking or financial services - Experience in developing digital banking application - Strong understanding of banking products, processes, and regulations - Experience working on regulatory, risk, or digital transformation projects - Ability to bridge business and IT stakeholders effectively - Knowledge of requirements management and documentation tools (e.g., JIRA, Confluence) - Familiarity with Agile and/or Waterfall methodologies - Strong analytical, problem-solving, and communication skills Nice to Have: - Experience with GRC, risk, or compliance-related initiatives - Knowledge of payments, lending, or capital markets - Understanding of data analysis tools (e.g., SQL, Excel, Power BI) - Certifications (e.g., CBAP, PMI-PBA, Agile/Scrum) ONLINE RECRUITMENT PROCESS STEPS - Screening call with the Recruiter - Competencies interview with Capco Hiring Manager - Client’s interview - Feedback/Offer #LI-HYBRID