Denova Consulting

• Take ownership of talent acquisition and help shape the HR department. • Manage the full recruitment life-cycle — from role intake and job advert writing through sourcing, screening, interviewing, offer and close. • Proactively source candidates across LinkedIn, JobStreet, Indeed, social media, referrals and talent-pool databases. • Partner with hiring managers to understand role requirements, agree candidate profiles and keep searches on track. • Screen CVs, conduct initial interviews and coordinate the interview process end-to-end for a great candidate experience. • Manage offers, background checks and pre-employment requirements; keep the applicant tracking system and pipeline reports up to date. • Build and maintain a strong talent pipeline for current and future hiring needs, including passive candidates. • Configure, set up and test recruitment software and systems as we build out our tooling. • Design and build our Learning & Development framework from scratch. • Develop training and development programmes across onboarding, core skills, leadership and role-specific upskilling. • Assess training needs across teams and translate them into practical, scalable learning initiatives. • Source, design or facilitate workshops and learning content, and measure their impact as the business grows. • Establish the foundations — competency frameworks, learning pathways and development planning — that will scale with the company. • Deliver a smooth onboarding experience for new hires and support their first-weeks integration. • Support day-to-day HR operations — employee records, contracts, HR queries and general people support. • Contribute to employer-branding and engagement activities that make us a great place to work.

• Coordinate day-to-day operational activities across Finance, Procurement, Banking and BPO processes, including maintaining trackers, preparing materials, capturing meeting outputs and ensuring follow-up actions are completed on time • Produce process insights, operational summaries and analysis to support governance reviews, compliance activities and continuous improvement discussions • Monitor offshore BPO workload distribution, SLA/KPI performance and queue trends, escalating risks, backlogs and recurring issues for prioritisation and resolution • Develop and maintain process maps, SOPs, RACIs and work instructions, ensuring all documentation is accurate, version-controlled and aligned to global standards • Ensure all documentation is audit-ready and aligned to governance and compliance requirements at all times • Support the ongoing maintenance of the ServiceNow framework by updating workflows, ticket structures, categories and service catalogue flows to accurately reflect Finance, Procurement and BPO operational processes • Manage IT Change Requests end-to-end by coordinating impact assessments, tracking progress and ensuring all governance and documentation requirements are met before sign-off • Engage stakeholders across Finance, Procurement, BPO and IT teams through workshops, governance forums and regular touchpoints, ensuring process updates and changes are clearly communicated and understood across all groups

• Operational process support & coordination — Partner with the Director to coordinate initiatives across Finance, Procurement, Banking and BPO-delivered processes; prepare and facilitate workshops, capture outputs, and drive follow-up actions to completion. • BPO resource optimisation & SLA support — Support the optimisation of offshore BPO resource utilisation by monitoring workload distribution, routing and workflow efficiency; help build and maintain SLA/KPI reporting for service reviews. • Process documentation, standards & governance — Develop and maintain process maps, workflows, RACIs and SOPs; keep documentation version-controlled and aligned to global standards, and produce clear work instructions and training materials. • ServiceNow framework & service catalogue — Support the development and upkeep of the ServiceNow framework — workflows, categories, ticket types, routing rules and service catalogue structures — ensuring the data model underpins reliable KPI, SLA and reporting. • Stakeholder engagement & communication — Build collaborative relationships across Finance, Procurement, Banking, BPO, IT and the wider business; communicate process updates and changes clearly and prepare materials for governance forums. • IT change request governance — Act as the operational point of contact for change requests (CRs) affecting Finance, Procurement, Banking and BPO processes; coordinate impact assessments and track CRs end-to-end through the governance model.

• Maintain project plans, action trackers, RAID logs (Risks, Actions, Issues and Dependencies) and decision logs, ensuring accurate reporting and governance throughout the project lifecycle. • Coordinate activities across Finance, Procurement, BPO, IT and business stakeholders, ensuring effective collaboration and timely delivery of project milestones. • Monitor actions, deadlines and dependencies, proactively following up with stakeholders to identify risks, resolve blockers and keep projects on track. • Prepare project status updates, governance reports, meeting packs and executive summaries to support informed decision-making. • Organise project meetings and governance forums, document key decisions, actions and outcomes, and communicate clear next steps to stakeholders. • Support requirements gathering, process reviews and project documentation, ensuring business needs are clearly captured and aligned with project objectives. • Coordinate User Acceptance Testing (UAT), business readiness, communications and go-live activities to support the successful implementation of Finance and Procurement initiatives. • Develop and maintain SOPs, process maps, RACIs and other governance documentation, applying Finance and Procurement process knowledge to support effective delivery and continuous process improvement.

• Own the end-to-end requirements lifecycle across Finance and Procurement initiatives — from stakeholder discovery and process analysis through to solution validation and adoption • Lead current-state and future-state process analysis across P2P, O2C, Vendor Management and Procurement-to-Contract, independently identifying root causes of inefficiencies and recommending targeted improvements • Drive requirements-gathering workshops and stakeholder sessions with Finance, Procurement, BPO and IT leads — challenging assumptions, resolving conflicting requirements and bringing clarity where there is ambiguity • Produce and own high-quality BA artefacts — BRDs, functional specifications, process maps, use cases, user stories and gap analyses — that are precise enough for IT to build from and clear enough for business teams to sign off on • Lead change initiatives end-to-end, including impact assessments, solution design input, UAT planning and execution, and ensuring full business readiness before go-live • Provide process analysis, insights and reporting to support governance reviews, decision-making and continuous improvement discussions • Develop and maintain SOPs, process maps, and RACIs while supporting ServiceNow workflow enhancements and change requests through the application of Finance and Procurement process expertise • Engage stakeholders across Finance, Procurement, BPO and IT through workshops and governance forums, preparing materials and communication packs that ensure process changes are clearly understood across all groups

• Analyse procurement and spend datasets from multiple internal and external sources to provide meaningful business insights, improve spend visibility, and support strategic procurement decision-making. • Perform data cleansing, transformation, enrichment, reconciliation, and validation activities to ensure procurement reporting data is accurate, reliable, and fit for business use. • Develop spend analysis reporting across suppliers, entities, categories, GL accounts, and other procurement dimensions to support sourcing, category management, and operational procurement activities. • Investigate data quality issues, identify reporting gaps, and recommend improvements to procurement data coverage, classification methodologies, and reporting processes. • Design, build, and maintain analytical workbooks, reports, and dashboards using Power BI, Power Query, and Excel to deliver actionable procurement insights to stakeholders. • Collaborate with Procurement, Finance, and Data teams to gather reporting requirements, validate outputs, and identify opportunities for further analysis and reporting enhancements. • Assess, onboard, and integrate additional data sources including Enterprise Data Warehouse (EDW), Oracle, procurement platforms, and finance systems to improve reporting capabilities and data availability. • Drive continuous improvement and reporting automation initiatives by identifying opportunities to streamline manual processes and leveraging tools such as Power Automate to improve procurement reporting efficiency and analytics capabilities.

• Drive operational excellence and continuous improvement across Source-to-Pay processes by monitoring procurement performance, analysing key metrics, and identifying enhancement opportunities. • Design, build, and deploy custom GPTs, AI agents, and workflow automation solutions to improve procurement operations, reporting, knowledge management, and team productivity. • Conduct secondary audits to ensure compliance with procurement policies (e.g. PO first compliance, average payment terms, supplier onboarding & PO cycle times), governance standards, and operational controls delivered by outsourced procurement teams. • Develop and maintain procurement documentation, process guides, training materials, and Procurement Hub content to support operational consistency and knowledge sharing. • Support technology evaluations through market research, benchmarking, and analysis of procurement solutions and industry best practices. • Provide project and operational support including project planning, governance coordination, deliverables tracking, procurement pipeline monitoring, budget tracking, contract renewal monitoring, and onboarding/training support across the Procurement team.

• Own the end-to-end requirements lifecycle across Finance and Procurement initiatives — from stakeholder discovery and process analysis through to solution validation and adoption • Lead current-state and future-state process analysis across P2P, O2C, Vendor Management and Procurement-to-Contract, independently identifying root causes of inefficiencies rather than just documenting symptoms • Drive requirements-gathering workshops and stakeholder sessions with Finance, Procurement, BPO and IT leads — challenging assumptions, resolving conflicting requirements and bringing clarity where there is ambiguity • Produce and own high-quality BA artefacts — BRDs, functional specifications, process maps, use cases, user stories and gap analyses — that are precise enough for IT to build from and clear enough for business teams to sign off on • Lead change initiatives end-to-end, including impact assessments, solution design input, UAT planning and execution, and ensuring full business readiness before go-live • Translate complex operational and procurement data into actionable insights and improvement recommendations — going beyond reporting what happened to explaining why it happened and what should change • Act as a credible domain voice in cross-functional discussions with IT, Finance, Procurement and BPO teams, bringing Finance and Procurement process expertise to system design, configuration decisions and change requests • Proactively identify process risks, gaps and control weaknesses across Finance and Procurement operations and escalate with a recommended course of action • Ensure all documentation is accurate, version-controlled and audit-ready, setting the standard for quality within the team

• Identify, prioritise and implement management reporting enhancements and simplification initiatives in partnership with Finance teams across budgeting, forecasting, month-end and operational reporting cycles • Design, build and maintain Finance reporting solutions using Power Query and Power BI, ensuring all outputs are accurate, scalable, version-controlled and aligned to evolving business requirements • Own and manage month-end close reporting by producing comprehensive management reports and performance dashboards that give Finance stakeholders clear, timely and actionable insight • Build and maintain OPEX and Headcount reports that meet reporting standards, ensuring data integrity and on-time delivery across all reporting periods • Support ERP management reporting rollout by deploying Power BI dashboards connected to the Enterprise Data Warehouse, with a focus on Daily Sales and Cost Centre Management • Drive continuous improvement in data extraction and reporting processes by investigating and adopting better methodologies from the Enterprise Data Warehouse, reducing manual effort and improving reliability • Champion the adoption of reporting automation tools and solutions across Finance teams, proactively spotting opportunities to simplify how data is accessed, analysed and presented • Facilitate stakeholder engagement across Finance, Technology and Operations through structured forums, workshops and regular touchpoints, ensuring all reporting changes are well communicated, understood and embedded

• Coordinate day-to-day operational activities across Finance, Procurement, Banking and BPO processes, including maintaining trackers, preparing materials, capturing meeting outputs and ensuring follow-up actions are completed on time • Produce process insights, operational summaries and analysis to support governance reviews, compliance activities and continuous improvement discussions • Monitor offshore BPO workload distribution, SLA/KPI performance and queue trends, escalating risks, backlogs and recurring issues for prioritisation and resolution • Develop and maintain process maps, SOPs, RACIs and work instructions, ensuring all documentation is accurate, version-controlled and aligned to global standards • Support the ongoing maintenance of the ServiceNow framework by updating workflows, ticket structures, categories and service catalogue flows to accurately reflect Finance, Procurement and BPO operational processes • Manage IT Change Requests end-to-end by coordinating impact assessments, tracking progress and ensuring all governance and documentation requirements are met before sign-off • Engage stakeholders across Finance, Procurement, BPO and IT teams through workshops, governance forums and regular touchpoints, ensuring process updates and changes are clearly communicated and understood across all groups