Role Description MEDHOST, a division of Harris, is seeking a RCM Client Implementations Leader who will lead the end-to-end onboarding of new MEDTEAM RCM Clients. This role serves as the primary point of accountability from contract execution through stabilization and transition to steady-state operations. The Implementations Leader coordinates cross-functional resources to ensure each client launch is delivered on time, within scope, and aligned with contractual expectations. Success in this role requires a blend of project management discipline, RCM operational fluency, and strong client-facing communication. This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who can work in EST or CST timezone. Salary: 70K - 85K What your impact will be: - Implementation Planning and Execution - Develop, maintain, and execute detailed implementation project plans for each new client engagement, including milestones, dependencies, deliverables, and risk mitigation strategies. - Conduct kickoff meetings with client stakeholders to align on scope, timelines, success criteria, and governance structure. - Lead recurring client status meetings; document decisions, risks, action items, and owners; drive accountability across all parties. - Manage transition activities including AR file conversion, work-down strategy for legacy receivables, and run-out claim handling. - Technical and Operational Setup - Coordinate system access provisioning across client EHR/practice management systems, clearinghouses, payer portals, and internal RCM platforms. - Partner with IT and Billing teams to establish 837/835 connectivity, payer enrollment, ERA setup, and lockbox/banking integrations. - Lead workflow design sessions to document client-specific SOPs covering registration, eligibility, billing, denials, payment posting, and AR follow-up. - Validate data feeds, reporting hooks, and dashboard configurations prior to go-live. - Client Relationship Management - Serve as the primary client contact during the implementation phase, building trust through proactive communication, transparency, and responsiveness. - Translate client business requirements into operational specifications for internal delivery teams. - Manage scope, expectations, and change requests; escalate appropriately when scope or timeline shifts impact contractual commitments. - Conduct executive-level briefings and status updates for client CFOs, Revenue Cycle Directors, and other senior stakeholders. - Go-Live and Stabilization - Oversee go-live execution including final cutover activities, command center support, and rapid issue resolution during the first 30-45 days. - Understanding of RCM Detail including operational expectations, and industry KPIs (cash collections, denial rates, AR aging, productivity) and lead communication for initial clarification and performance baselines to be established. - Facilitate formal transition to steady-state operations leadership; document lessons learned and post-implementation review findings. - Ensure all training, documentation, and knowledge transfer artifacts are delivered to ongoing operations teams. - Cross-Functional Collaboration - Work closely with sales and solution design teams during late-stage prospect conversations to validate scope and feasibility. - Partner with finance to confirm billing setup, contract terms, and revenue recognition triggers. - Collaborate with reporting and analytics teams to define client-specific KPI dashboards and recurring deliverables. - Provide structured feedback to product, technology, and operations leadership on implementation friction points and improvement opportunities. Qualifications - Minimum 5-7 years of experience in healthcare revenue cycle, with at least 2-3 years in client communication, project management, RCM Education, or transition leadership roles. - Demonstrated experience leading the onboarding of hospital and/or physician practice clients onto outsourced RCM platforms. - Strong working knowledge of end-to-end RCM operations: patient access, billing, denials, AR follow-up, payment posting, and reporting. - Proficiency with project management tools (Smartsheet, MS Project, Asana, Monday, or similar) and MS Office suite (Excel, PowerPoint, Word). - Familiarity with major hospital and practice management systems (MEDHOST, Epic, Cerner, Meditech, athenahealth, NextGen, eCW, or similar). - Working knowledge of EDI transactions (837, 835, 270/271, 276/277), payer enrollment processes, and clearinghouse operations. - Excellent written and verbal communication skills, with proven ability to engage executive-level client stakeholders. - Strong organizational and time management skills; able to manage multiple concurrent implementations at varying stages. Benefits - 3 weeks’ vacation and 5 personal days - Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment - Employee stock ownership and RRSP/401k matching programs - Lifestyle rewards - Remote work and more!