• Lead professional services engagements with clients and partners, including implementations, training, conversions, data setup and other billable services. • Develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget.

Role Description We are hiring a Remote Vacation Planning Specialist to work directly with clients, understand their needs, research travel options, and coordinate all the details necessary to ensure each experience is memorable and well organized, from the initial consultation through post-trip follow-up. This is a fully remote position with flexible scheduling and full training provided from day one. - Oversee ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and status updates - Coordinate scheduling, documentation, and client requests with accuracy - Proactively identify and resolve issues to maintain a seamless experience - Maintain detailed records and contribute to workflow improvements - Deliver consistent, professional support throughout the client journey Qualifications - Strong communication, organization, and problem-solving skills - Client service, account management, or customer-facing experience preferred (not required) - Ability to work independently while utilizing provided systems and resources - Detail-oriented, reliable, and deadline-driven - Tech-comfortable and adaptable to new platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Requirements - Laptop or desktop computer - Reliable broadband internet connection - Smartphone for communication and updates - Quiet workspace suitable for client conversations Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear processes and systems provided - Growth opportunities within a supportive, team-focused environment - Access to industry-related travel benefits

• Architect, design, and build solutions on the HighQ platform • Onboard and train clients • Work with a range of client stakeholders • Communicate solutions in a clear and concise manner • Project manage solutions delivered to clients • Manage multiple client accounts • Provide value-add service through training and best practice consulting • Engage with key teams such as Product Management & Customer Success + Support as appropriate to deliver end-to-end solutions • Partner with leadership on business-critical initiatives

Role Description The Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products in the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including: - Managing customer expectations and satisfaction - Configuring NiCE products based on best practices and customer requirements - Coordinating inter-departmental activities within NiCE - Tracking time and status within NiCE systems - Other tasks related to the success of his or her engagement The Implementation Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. As an Implementation Engineer, a Typical Day Might Include the Following: TECHNICAL - Provide technical configuration and, in some cases, programming as required - Provide process, data and object modeling in a variety of application and database environments - Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications - Provide technical architecture leadership, analysis, design, development, and enhancement - Maintain Senior-level expertise and currency in industry leading contact center technologies PROJECT - Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects - Provide business analysis, business area assessment, user needs analysis and business systems design for major projects BUSINESS - Present a professional image in conduct, attitude and attire - Assist with the development of client information management standards and evaluation of technology trends - Contribute to business area assessment, user needs analysis and business systems design SUPERVISORY - Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team Qualifications - BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required - MBA preferred - 5+ years of professional experience beyond education requirements above - Type of experience varies depending on Professional Service Engineers specialization: - Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport - Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations - Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker - Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases - Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter Bonus Experience - Prior consulting experience Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.