• Architect, design, and build solutions on the HighQ platform • Onboard and train clients • Work with a range of client stakeholders • Communicate solutions in a clear and concise manner • Project manage solutions delivered to clients • Manage multiple client accounts • Provide value-add service through training and best practice consulting • Engage with key teams such as Product Management & Customer Success + Support as appropriate to deliver end-to-end solutions • Partner with leadership on business-critical initiatives

Role Description The Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products in the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including: - Managing customer expectations and satisfaction - Configuring NiCE products based on best practices and customer requirements - Coordinating inter-departmental activities within NiCE - Tracking time and status within NiCE systems - Other tasks related to the success of his or her engagement The Implementation Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. As an Implementation Engineer, a Typical Day Might Include the Following: TECHNICAL - Provide technical configuration and, in some cases, programming as required - Provide process, data and object modeling in a variety of application and database environments - Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications - Provide technical architecture leadership, analysis, design, development, and enhancement - Maintain Senior-level expertise and currency in industry leading contact center technologies PROJECT - Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects - Provide business analysis, business area assessment, user needs analysis and business systems design for major projects BUSINESS - Present a professional image in conduct, attitude and attire - Assist with the development of client information management standards and evaluation of technology trends - Contribute to business area assessment, user needs analysis and business systems design SUPERVISORY - Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team Qualifications - BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required - MBA preferred - 5+ years of professional experience beyond education requirements above - Type of experience varies depending on Professional Service Engineers specialization: - Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport - Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations - Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker - Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases - Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter Bonus Experience - Prior consulting experience Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Role Description SHAZAM is looking for a Professional Services Specialist to join our team. In this role, you will partner directly with financial institutions to ensure successful system upgrades and implementations of SHAZAM KinetiCore ancillary systems, while building strong customer relationships and delivering exceptional service. This position is ideal for someone with a solid background in banking operations who is ready to leverage their expertise in a client-facing, project-oriented environment. - Manage application upgrades and implementations of SHAZAM KinetiCore ancillary products. - Work directly with financial institutions to map business processes and configure delegated applications. - Create and set up products associated with assigned applications and services. - Collaborate with customers throughout the upgrade and implementation process to identify, troubleshoot, and resolve issues. - Verify data integrity, workflows, procedures, and processes within assigned areas of responsibility. - Apply knowledge of banking operations, including back-office operations, teller functions, new account opening processes, lending operations, general ledger processes, and community bank workflows. - Coordinate with ancillary banking product providers including online banking, interactive Voice Response (IVR), ATM services, and item processing systems. - Document product issues and partner with development and support teams to facilitate resolution. - Provide training and knowledge transfer to customers and assist in training fellow team members. - Respond to support requests and assist internal and external customers in resolving operational and system-related issues. - Travel to customer locations for implementation and upgrade activities as needed. Qualifications - Strong understanding of bank operations and knowledge of core banking systems required. - Experience with SHAZAM KinetiCore or DocuCommand highly preferred. - Excellent communication, problem solving, and customer service skills. - High attention to detail and accuracy. - Demonstrated IBM iSeries OS knowledge a plus. - Must be highly motivated and fully engaged with a commitment to high standards/zero defect mindset. - Experience with use of a customer ticket tracking system preferred. - Proficient in MS Office applications, specifically Word, Excel, and PowerPoint. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance.

Title: Paid Media Specialist Location: Waltham, MA Department: Marketing Job Description: About demandDrive:demandDrive is a growth-focused go-to-market agency that helps B2B organizations accelerate pipeline and revenue through integrated sales, marketing, and revenue operations solutions. We partner with companies ranging from emerging businesses to enterprise brands to design and execute customized programs that align strategy, technology, and execution across the full customer journey. Our services include sales development, demand generation, digital marketing, website development, CRM optimization, and GTM systems support—all built to deliver measurable business outcomes. At our core, we combine smart technology, data-driven processes, and talented people to help clients grow faster and operate more efficiently. Position Overview - Paid Media Specialist :We are looking for a data-driven, highly tacticalPaid Media & ABM Campaign Specialist who loves getting their hands dirty "in the weeds" of campaign execution. In this role, you will partner directly with our Marketing Strategists to turn high-level blueprints into active, high-performing campaigns. You aren't just thinking about the big picture—you are the one building the audiences, setting up the bids, and pulling the levers daily to drive pipeline. The ideal candidate has a deep technical mastery ofGoogle Ads, LinkedIn Campaign Manager, and 6sense, with a passion for continuous optimization, flawless execution, and clean data. Job Duties & Responsibilities: - Hands-on Paid Media Build & Execution: Own the daily, tactical setup, launch, and maintenance of paid campaigns acrossLinkedIn Campaign Manager andGoogle Ads (Search, Display, and Performance Max). - 6sense Platform Management: Act as the primary operator inside6sense. Build dynamic segments, map account tiers, monitor intent signals, and push target account lists directly to ad platforms for immediate activation. - Collaboration with Strategists: Partner closely with Marketing Strategists to translate client roadmaps into tactical media plans. Provide feedback on what is technically viable, realistic, and optimal inside the ad platforms. - Daily Optimization & A/B Testing: Constantly monitor campaign performance. Execute daily budget adjustments, bid optimizations, keyword updates, and creative A/B testing to maximize ROI and lower cost-per-acquisition (CPA). - Creative & Copy Implementation: Take creative assets and copy from the content team and format/deploy them flawlessly across channels, ensuring correct UTM tagging, landing page tracking, and ad-to-persona alignment. - Pipeline Tracking & Reporting: Pull daily/weekly performance data from Google Analytics 4, Salesforce, and HubSpot. Deliver clean, actionable data reports to Strategists and Sales teams to highlight which accounts are engaging. Job Requirements: - 3+ years of direct, hands-on experience executing B2B paid media and ABM campaigns. (Agency experience is a major plus). - Platform Super-User: Deep, daily operational experience insideLinkedIn Campaign Manager,Google Ads, and6sense (or Demandbase). You know these platforms inside and out. - In-the-Weeds Execution Focus: You thrive on building campaigns, organizing ad groups, troubleshooting tracking pixels, and managing budgets down to the dollar. - Data & Attribution Literacy: Strong proficiency with Google Analytics 4, UTM tagging frameworks, and tracking conversion data throughHubSpot orSalesforce. - Detail-Oriented: A meticulous eye for detail—you double-check every bid, targeting parameter, and typo before hitting "Launch." - Collaborative Mindset: Excellent communication skills, with the ability to take strategic direction from a Senior Strategist and turn it into a live, optimized multi-channel campaign. Benefits: - Hybrid or remote (dependent on location) - $70.000 - $85,000 annual salary range. - Health coverage and other health & wellness benefits via BCBS, vision care, dental coverage (Delta Dental), paid paternity & maternity leave, life+disability insurance, 401(k) matching. - Paid time-off, including 14 paid holidays. - Great work-life balance & positive company culture. - Business casual dress code. - Company laptop, full tech stack+tools, and other resources provided by demandDrive.