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Remote Recruitment

Remote Recruitment operates as a full-service employment agency providing recruitment/staffing for UK based companies

Service Desk Analyst

Location

South Africa

Posted

3 days ago

Salary

ZAR28K / month

Seniority

Mid Level

No structured requirement data.

Job Description

Service Desk Analyst

Remote Recruitment

Role Description Remote Recruitment is hiring a Service Desk Analyst for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team. - Deliver professional 1st and 2nd line IT support to end users remotely via phone, email and chat - Diagnose and resolve hardware, software, network and application issues efficiently - Manage and update support tickets in ServiceNow, Jira or equivalent ITSM platforms - Set up and configure user accounts, VPN access, Microsoft 365 and endpoint devices - Document solutions and contribute to the internal IT knowledge base - Monitor system alerts and escalate major incidents to the relevant technical teams Qualifications - 2+ years of IT service desk or technical support experience - Strong working knowledge of Windows, Microsoft 365 and Active Directory - Experience with ITSM platforms such as ServiceNow or Jira Service Management - ITIL Foundation certification is preferred but not essential - Customer-focused with excellent communication skills and attention to detail Benefits - R28,000/month - 100% remote, UK business hours - Career growth and professional development - Exposure to leading UK businesses and practices Company Description Remote Recruitment – connecting top South African talent with UK employers. Apply today.

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