• Lead the documentation of end-to-end business processes across operational and corporate functions. • Conduct stakeholder interviews and workshops to understand current processes. • Produce clear process maps, workflows and supporting documentation. • Capture decision points, approvals, dependencies and system interactions. • Build and maintain a central repository of operational processes and documentation. • Identify inefficiencies, duplication, manual activities and operational risks. • Design future-state, standardised workflows and, importantly, build them. • Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates) so processes run with less manual effort. • Validate documentation and improvements with business leaders, and iterate. • Own the day-to-day administration of Slack and Notion: channel architecture, permissions and access, structure, hygiene and user management. • Maintain the Notion knowledge base as the single, well-organised home for processes and documentation. • Apply the permission and data-classification rules set by the Head of Operations. • Act as first-line support for Slack, Notion and Claude, and drive adoption across teams through simple guides and hands-on help. • Maintain accurate operational data across Scoro, HubSpot and the staffing tracker, ensuring consistency between systems. • Support resource planning by monitoring project allocations, utilisation and billability, ensuring staffing records accurately reflect delivery plans. • Proactively identify and investigate discrepancies between planned allocations and recorded time (e.g. consultants allocated to one project but logging time elsewhere), working with stakeholders to resolve issues and maintain governance. • Monitor staffing compliance, highlighting allocation conflicts, capacity risks and data quality issues that may impact reporting or resource planning. • Apply and maintain the shared project code structure to ensure consistency across projects, people, pipeline and time reporting. • Prepare recurring operational KPI and utilisation reports, ensuring dashboard inputs are accurate, reconciled and up to date. • Identify opportunities to improve data quality, reporting accuracy and operational governance through stronger processes and controls. • Contribute to the rollout of new operational platforms and ways of working. • Ensure documentation and data support future automation and a scalable operating model. • Produce reports and insights to support operational decision-making.

• Supporting the founder • Scaling hiring • Owning operational infrastructure • Coordinating the hiring pipeline • Internal communication

• You support the founder + scale our hiring + own the operational infrastructure that keeps DZD running. • Coordinating the hiring pipeline, scheduling, internal communication, ATS hygiene. • Inbox triage, calendar management, prep docs, follow-up reminders, scheduling. • SOP drafting, process docs, internal organisation, Notion/Drive maintenance. • Backstop on internal handoff hygiene when the project manager is heads-down on client work. • Weekly load shifts between lanes.

• Personally negotiate and secure Net 60 (or better) payment terms with manufacturers and strategic supply chain partners to improve working capital. • Lead end-to-end operations across sourcing, manufacturing, inventory, preorder management, logistics, fulfillment, and customer support. • Build scalable operational systems, processes, and infrastructure to support rapid business growth. • Oversee inventory planning, demand forecasting, production scheduling, and preorder execution. • Optimize manufacturing, freight, warehousing, fulfillment, and overall supply chain costs through continuous negotiation and vendor management. • Develop and manage strategic relationships with manufacturers, logistics providers, freight forwarders, and fulfillment partners while ensuring product quality and operational excellence. • Build, lead, and develop high-performing Operations and Customer Experience teams. • Evaluate and implement operational technologies, including ERP and inventory management systems, while establishing reporting dashboards and KPIs. • Support international supply chain operations and cross-border fulfillment initiatives as the business expands.