• Personally negotiate and secure Net 60 (or better) payment terms with manufacturers and strategic supply chain partners to improve working capital. • Lead end-to-end operations across sourcing, manufacturing, inventory, preorder management, logistics, fulfillment, and customer support. • Build scalable operational systems, processes, and infrastructure to support rapid business growth. • Oversee inventory planning, demand forecasting, production scheduling, and preorder execution. • Optimize manufacturing, freight, warehousing, fulfillment, and overall supply chain costs through continuous negotiation and vendor management. • Develop and manage strategic relationships with manufacturers, logistics providers, freight forwarders, and fulfillment partners while ensuring product quality and operational excellence. • Build, lead, and develop high-performing Operations and Customer Experience teams. • Evaluate and implement operational technologies, including ERP and inventory management systems, while establishing reporting dashboards and KPIs. • Support international supply chain operations and cross-border fulfillment initiatives as the business expands.

• Serve as the first point of contact for all customer enquiries, responding professionally via email, phone, and other digital communication channels. • Provide accurate and detailed information regarding E-Moto USA products, services, and policies. • Efficiently resolve customer issues, complaints, and queries to ensure a high level of satisfaction and build lasting customer relationships. • Manage the input and maintenance of customer information, sales orders, and service records within our CRM system, ensuring exceptional accuracy. • Process customer transactions, including orders, returns, and exchanges, with a keen eye for detail. • Analyse customer interaction data to identify trends, report on key metrics, and suggest improvements to our processes and services. • Collaborate with other team members to ensure a seamless customer journey from initial enquiry to post-sales support. • Uphold data protection standards and ensure all customer information is handled with confidentiality.

Role Description We’re hiring a Business Operations Manager to be the engine of our remote firm. You’ll oversee daily operations, manage systems, and hold our virtual team accountable. While our Chief Advisor drives growth and client strategy, you’ll ensure the business runs like clockwork behind the scenes. - Manage and improve workflows in our CRM and project tools (Planning tools, Close, ClickUp/Trello). - Lead and coach team members, keeping projects on track and clients cared for. - Oversee smooth client onboarding, document collection, and follow-ups. - Build reporting dashboards to keep leadership informed. - Coordinate hiring workflows, onboarding, and compliance (with HR support). - Own and execute the firm’s Operational Calendar, ensuring deadlines and objectives are met. - Create, document, and improve workflows that streamline efficiency and profitability. - Collaborate closely with the Chief Advisor to ensure strategic alignment. Qualifications - 1–3 years of proven operations leadership experience, ideally in financial services. - Strong remote management skills — you keep teams aligned across tools and time zones. - Tech-savvy: you know how to set up and optimize systems. - Positive, coachable, and proactive — you see problems before they become issues. - Strong process builder who thrives on creating systems that scale. - People leader with the ability to coach, inspire, and hold others accountable. - Tech-savvy with expertise in Microsoft Office Suite (Teams, Excel, Word, Outlook, PowerPoint). Benefits - 100% Remote role with flexibility. - Direct impact on a growing firm with big vision. - Leadership opportunity with room for career growth. - Collaborative, supportive, and client-focused culture. - Opportunities for career development as we expand. - Retirement Plan (401k, IRA). - Paid Time Off (Vacation, Sick & Public Holidays). - Work From Home. - Wellness Resources.

Role Description Reporting directly to the Chief Credit Officer, the Senior Vice President (SVP) of Consumer Lending is a key leader providing strategic oversight and operational excellence across the full spectrum of consumer lending functions, including: - Indirect Lending - Direct Consumer Lending Underwriting - Consumer Lending Operations This role requires strong leadership and management skills, strategic thinking, credit management skills, and an understanding of the competitive landscape of Nuvision’s markets. The SVP will utilize profitability analyzing tools for product pricing and ensure compliance with regulatory standards. This position is responsible for: - Setting, achieving, and evaluating lending goals - Responding to changes in regulatory, market, and competitive conditions - Ensuring all lending policies, practices, technologies, and workflows enhance member experience - Safeguarding credit quality and driving sustainable portfolio growth The SVP collaborates with executive leadership and cross-functional teams to ensure lending products and services meet member needs and advance the Credit Union’s vision and purpose. Responsibilities - Provide strategic leadership and enterprise accountability for the Consumer Lending division. - Ensure each department's established metrics are tracked, analyzed, and reported regularly. - In conjunction with the CCO and the Consumer Lending VPs, develop Consumer Lending Strategy and implementation plans. - Ensure competitive products and services for members’ needs in each market. - Lead, develop, and hold accountable a team of Vice Presidents responsible for key consumer lending functions. - Monitor performance and provide ongoing feedback and coaching to direct and indirect reports. - Partner with the Chief Lending Officer to develop and monitor consumer lending strategies. - Administer, perform, and optimize mortgage systems and prepare reports for executive leaders. - Maintain and monitor the Consumer Lending pipeline to ensure timely loan processing. - Champion continuous improvement and modernization across consumer lending. - Ensure strong governance and oversight of credit risk. - Provide financial stewardship for the Consumer Lending division. - Promote a high-performance leadership culture. - Participate in the development and enhancement of Credit Union defined ethics and values. - Represent the Credit Union at an executive level in internal and external engagements. - Perform other executive-level duties as assigned. - Support and participate in continuous improvement activities. - Maintain confidentiality of sensitive information. - Treat co-workers and members with respect. - Support and participate in community activities that promote member-centric experiences. Qualifications - A minimum of 10 years’ experience in Consumer Lending sales and operations with direct credit authority. - Five years of directly related leadership experience. - Well-rounded knowledge of banking or financial institutional mortgage lending. - High level of Credit experience. - Experience working for an organization with a regional model. - Business plans and budget planning experience. - Understanding of credit scoring and automated approval systems. - Extensive knowledge of applicable laws and regulations. - Experience with product innovation and digital lending platforms. - Excellent verbal and written communication skills. - Strong problem-solving and analytical skills. - Ability to develop effective solutions and make impactful decisions. - Proficient computer skills. - Strong management, organizational, and interpersonal skills. - Effective team builder with demonstrated ability to empower and mentor staff. Preferred Qualifications - 15 plus years of progressive leadership in consumer lending. - Proven knowledge and experience managing multiple lending functions. - Deep understanding of loan processing systems and risk management. - Experience working at a financial institution. Education - Bachelor's degree in Business Administration or related field. - Professional certification or graduate degree preferred. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement