• Serve as the first point of contact for all customer enquiries, responding professionally via email, phone, and other digital communication channels. • Provide accurate and detailed information regarding E-Moto USA products, services, and policies. • Efficiently resolve customer issues, complaints, and queries to ensure a high level of satisfaction and build lasting customer relationships. • Manage the input and maintenance of customer information, sales orders, and service records within our CRM system, ensuring exceptional accuracy. • Process customer transactions, including orders, returns, and exchanges, with a keen eye for detail. • Analyse customer interaction data to identify trends, report on key metrics, and suggest improvements to our processes and services. • Collaborate with other team members to ensure a seamless customer journey from initial enquiry to post-sales support. • Uphold data protection standards and ensure all customer information is handled with confidentiality.

Role Description We’re hiring a Business Operations Manager to be the engine of our remote firm. You’ll oversee daily operations, manage systems, and hold our virtual team accountable. While our Chief Advisor drives growth and client strategy, you’ll ensure the business runs like clockwork behind the scenes. - Manage and improve workflows in our CRM and project tools (Planning tools, Close, ClickUp/Trello). - Lead and coach team members, keeping projects on track and clients cared for. - Oversee smooth client onboarding, document collection, and follow-ups. - Build reporting dashboards to keep leadership informed. - Coordinate hiring workflows, onboarding, and compliance (with HR support). - Own and execute the firm’s Operational Calendar, ensuring deadlines and objectives are met. - Create, document, and improve workflows that streamline efficiency and profitability. - Collaborate closely with the Chief Advisor to ensure strategic alignment. Qualifications - 1–3 years of proven operations leadership experience, ideally in financial services. - Strong remote management skills — you keep teams aligned across tools and time zones. - Tech-savvy: you know how to set up and optimize systems. - Positive, coachable, and proactive — you see problems before they become issues. - Strong process builder who thrives on creating systems that scale. - People leader with the ability to coach, inspire, and hold others accountable. - Tech-savvy with expertise in Microsoft Office Suite (Teams, Excel, Word, Outlook, PowerPoint). Benefits - 100% Remote role with flexibility. - Direct impact on a growing firm with big vision. - Leadership opportunity with room for career growth. - Collaborative, supportive, and client-focused culture. - Opportunities for career development as we expand. - Retirement Plan (401k, IRA). - Paid Time Off (Vacation, Sick & Public Holidays). - Work From Home. - Wellness Resources.

Role Description Reporting directly to the Chief Credit Officer, the Senior Vice President (SVP) of Consumer Lending is a key leader providing strategic oversight and operational excellence across the full spectrum of consumer lending functions, including: - Indirect Lending - Direct Consumer Lending Underwriting - Consumer Lending Operations This role requires strong leadership and management skills, strategic thinking, credit management skills, and an understanding of the competitive landscape of Nuvision’s markets. The SVP will utilize profitability analyzing tools for product pricing and ensure compliance with regulatory standards. This position is responsible for: - Setting, achieving, and evaluating lending goals - Responding to changes in regulatory, market, and competitive conditions - Ensuring all lending policies, practices, technologies, and workflows enhance member experience - Safeguarding credit quality and driving sustainable portfolio growth The SVP collaborates with executive leadership and cross-functional teams to ensure lending products and services meet member needs and advance the Credit Union’s vision and purpose. Responsibilities - Provide strategic leadership and enterprise accountability for the Consumer Lending division. - Ensure each department's established metrics are tracked, analyzed, and reported regularly. - In conjunction with the CCO and the Consumer Lending VPs, develop Consumer Lending Strategy and implementation plans. - Ensure competitive products and services for members’ needs in each market. - Lead, develop, and hold accountable a team of Vice Presidents responsible for key consumer lending functions. - Monitor performance and provide ongoing feedback and coaching to direct and indirect reports. - Partner with the Chief Lending Officer to develop and monitor consumer lending strategies. - Administer, perform, and optimize mortgage systems and prepare reports for executive leaders. - Maintain and monitor the Consumer Lending pipeline to ensure timely loan processing. - Champion continuous improvement and modernization across consumer lending. - Ensure strong governance and oversight of credit risk. - Provide financial stewardship for the Consumer Lending division. - Promote a high-performance leadership culture. - Participate in the development and enhancement of Credit Union defined ethics and values. - Represent the Credit Union at an executive level in internal and external engagements. - Perform other executive-level duties as assigned. - Support and participate in continuous improvement activities. - Maintain confidentiality of sensitive information. - Treat co-workers and members with respect. - Support and participate in community activities that promote member-centric experiences. Qualifications - A minimum of 10 years’ experience in Consumer Lending sales and operations with direct credit authority. - Five years of directly related leadership experience. - Well-rounded knowledge of banking or financial institutional mortgage lending. - High level of Credit experience. - Experience working for an organization with a regional model. - Business plans and budget planning experience. - Understanding of credit scoring and automated approval systems. - Extensive knowledge of applicable laws and regulations. - Experience with product innovation and digital lending platforms. - Excellent verbal and written communication skills. - Strong problem-solving and analytical skills. - Ability to develop effective solutions and make impactful decisions. - Proficient computer skills. - Strong management, organizational, and interpersonal skills. - Effective team builder with demonstrated ability to empower and mentor staff. Preferred Qualifications - 15 plus years of progressive leadership in consumer lending. - Proven knowledge and experience managing multiple lending functions. - Deep understanding of loan processing systems and risk management. - Experience working at a financial institution. Education - Bachelor's degree in Business Administration or related field. - Professional certification or graduate degree preferred. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement

Title: Strategic Operations Manager - Identity Platform Location Chicago, Illinois / San Francisco, California / New York City, New York Team Risk Management Subteam Job Description: About the Role Strategic Operations Managers in Safety & Identity Operations are responsible for helping shape Uber's global identity verification strategy. This includes evaluating how and when we verify users, identifying opportunities to strengthen trust and safety, and ensuring our verification ecosystem balances security, user experience, operational efficiency, and business growth. This role sits at the intersection of identity, risk, operations, and emerging technology. You will help define the future of identity verification across Uber's platform by evaluating new verification methods, assessing vendor performance, exploring Digital ID solutions, and identifying opportunities to improve how both consumers and earners establish trust on the platform. We are looking for a highly curious and analytical operator who dives deep into data, asks the right questions, and takes ownership from problem identification through solution execution. The ideal candidate is comfortable navigating ambiguity, forming strong hypotheses, and translating insights into clear recommendations, improved processes, and measurable impact. The ideal candidate combines structured thinking, investigative rigor, stakeholder influence, and strong business judgment, and is comfortable operating from strategy through execution in a dynamic, global environment. What You'll Do - Analyze verification performance, user behavior, operational metrics, and customer insights to identify opportunities to improve identity confidence and reduce friction across Uber's platform - Help shape Uber's consumer and earner identity verification strategy, balancing trust, safety, compliance, growth, and user experience considerations - Evaluate emerging identity technologies and verification methods, including Digital IDs, reusable credentials, biometric verification, and other industry innovations - Assess vendor performance, service quality, operational effectiveness, and verification efficacy to inform strategic decisions and drive continuous improvement - Lead analyses, pilots, and proof-of-concept evaluations for new identity solutions, technologies, and verification approaches - Develop and drive recommendations to improve verification outcomes, operational processes, vendor quality, and user experience globally - Partner cross-functionally with Operations, Product, Engineering, Policy, Legal, Procurement, Risk, and Business Decelopment teams to design and implement scalable identity solutions - Build and own reporting and measurement frameworks to assess identity health, verification effectiveness, vendor performance, and business impact - Leverage data and AI tools (e.g., LLMs, automation, advanced analytics) to accelerate analysis, generate insights, and improve operational efficiency - Communicate clear, data-driven narratives and recommendations to influence stakeholders and drive strategic decisions Basic Qualifications - 4+ years of experience in strategy, operations, consulting, analytics, trust & safety, vendor management, product operations, or a related field - Strong analytical mindset with experience using Excel or Google Sheets for data analysis, including Pivot Tables, VLOOKUPs, and complex formulas - Experience utilizing generative AI tools (e.g., ChatGPT, Gemini, Cursor, or similar) to automate routine tasks, improve workflows, or enhance analysis - Bachelor's degree Preferred Qualifications - Experience working on identity verification, authentication, fraud prevention, trust & safety, risk, KYC/KYB, account integrity, quality assurance or related problem spaces - SQL proficiency and experience working with large datasets - Experience evaluating vendor performance, service quality, operational effectiveness, or customer experience outcomes - Experience leveraging AI tools to analyze data, automate workflows, or enhance decision-making - Demonstrated ability to break down ambiguous problems, ask the right questions, and identify root causes - Experience turning data into actionable insights and driving strategic decisions - Track record of improving operational processes, vendor outcomes, product experiences, or policy decisions based on analysis - Strong stakeholder management skills, with the ability to influence without authority across global teams - Excellent communication skills, including synthesizing complex findings into clear, compelling recommendations - Ability to operate independently, prioritize effectively, and drive multiple workstreams simultaneously - High ownership mindset with a bias toward action and execution - Interest in emerging identity technologies, including Digital IDs, reusable credentials, and privacy-preserving verification solutions For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits. Ready to Ride? This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation