Role Description What you'll do: - Review trial lesson feedback and score it for pedagogical relevance, shaping what learners see next. - Evaluate grammar exercises for content quality and pedagogical alignment. - Connect lesson insights back to core grammar concepts so learning content builds logically. - Use learner data to drive continuous improvement of English learning content. Qualifications - Bachelor's degree or higher in education, TESOL/TEFL, applied linguistics, or a related field. - Solid grounding in pedagogy and language teaching methodology, ideally with curriculum or lesson design experience. - Experience evaluating, annotating, or quality-reviewing educational content — EdTech or AI-assisted learning experience is a strong plus. - Advanced English proficiency (CEFR C1 or higher). Requirements - Type: Contract. - Time commitment: 10-20 hours per week. - Project duration: 4 weeks, potential extension.

• Managing translation and copy-editing tasks, ensuring high-quality linguistic deliverables for assigned projects or accounts • Coordinating with freelancers and agencies • Maintaining language resources • Resolving terminology queries • Collaborating with clients and internal teams to enhance workflow efficiency • Performing copy-edit tasks on assigned projects or accounts • Performing on-demand translation tasks • Performing lead support on assigned projects or accounts • Managing and maintaining language materials (including glossaries, Style Guides, work instruction) • Managing project-related queries • Ensuring good interaction among team members and resolving questions on terminology and language matters • Testing and qualifying new freelancers and vendors as required • Developing and training of internal linguists and external partners according to the accounts’ and Welocalize’s needs • Interacting with clients on linguistic matters as required • Participating in the development of new and improved working processes • Meet or exceed the KPIs in terms of productivity, on time delivery, quality • Achieving the goals set by the team manager

Role Description Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and insights to make a meaningful impact. - Drive incident and outage management, investigation, and restoration processes. - Monitor systems and analyze trends to enhance performance and prevent incidents. - Track and facilitate the acceptance of changes to production environments. - Operate information technology production services in alignment with established protocols and service level agreements. Qualifications - Advanced proficiency in Customer Technical Support. - A minimum of 1 year of experience in relevant related skills. - Bachelor's Degree in relevant field of studies. Requirements - Bonus points if you have: - Advanced Customer Satisfaction. - Advanced Quality Assurance (QA). - Intermediate problem solving. - Intermediate communication skills. - Beginner analytical thinking.

• Record short sentences using your voice • Type out what you hear in audio clips • Help clean up and organise text • Optional: review other people's work