Title: Career Planner (Spanish Selective) Location: Des Moines United States Job Description: Salary $50,398.40 - $74,068.80 Annually Job Type Full-time Job Number 26-03485 Agency 309 Iowa Workforce Development LinkedIn Tag #LI-POST Point of Contact William Berning (william.berning@iwd.iowa.gov) - Description - Benefits - Questions Job Description Only applicants who meet the Minimum Qualification Requirements and Selective Requirements (listed below) will be placed on the eligible list. ***Please note - Any applicant must meet the Spanish language requirement listed below to qualify: Spanish Language (Customer Service) The ability to understand, speak, read, and write Spanish to provide service to Spanish speaking customers. Iowa Workforce Development (IWD) is seeking a Career Planner to join our team at the IowaWORKS office in Des Moines, Iowa. Position Details - Location: 200 Army Post Rd., Des Moines, IA - Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM - Work Flexibility: Hybrid telework and alternate schedules available after six months of employment What You’ll Do Provide customer-focused services, assessing needs, and delivering career guidance. Coach job seekers, assisting with resumes and interviews, connecting customers to workshops and employment opportunities, performing job matching, and documenting services in the database system. Support employers with recruitment and job orders while maintaining employer relationships. Assist unemployment claimants with re-employment activities and follows unemployment administration rules and Iowa law when addressing unemployment insurance claims and appeals. Core Responsibilities Customer Service and Team Collaboration - Provide courtesy, respect, and politeness during all interactions with customers, both internal and external. - Work with and ask customers appropriate questions to determine services they are seeking and/or needing. - Interact effectively and build respectful relationships among coworkers and partners. - Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers. - Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans. - Promptly greet customers upon entry into the IowaWORKS Center in a friendly and professional manner. Career Coaching and Customer Support - Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. - Provide customers assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses. - Process paperwork for partner and team programs and services. - Refer, direct, and result customers to appropriate workshops and employment events. - Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available. - Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers. Employment Services - Assist customers by answering questions about employment and training opportunities. - Perform “job matching” referring career opportunities to candidates in the IowaWORKS System. - Provide appropriate partner referrals and relay current labor market information to job candidates. - Communicate current labor market information to job candidates. Business Services - Provide recruitment and workforce solutions to employers using IowaWORKS programs and services. - Develop employer partnerships through outreach, networking, and business engagement activities. - Coordinate customized recruitment events, job fairs, and hiring strategies to meet workforce needs. - Manage job orders, referrals, and employer records within the IowaWORKS case management system. - Provided ongoing support and follow-up services to employers and job seekers throughout the hiring process. - Assessed employer hiring needs and connected businesses with qualified talent and workforce resources. Unemployment Insurance and Re-employment Support - Connect unemployment claimants with re-employment activities at the AJC. - Adhere and refer to unemployment administration rules and Iowa law when working with customers regarding filing unemployment insurance (UI) claims, answering questions and concerns. - Use database system to review salary histories, cross reference database systems to ensure personal identification information matches and adjudicate issues within the claim in accordance with all UI laws. - Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions. About Iowa Workforce Development IWD is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership. IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system for IowaWORKS Offices where both employers and job seekers can receive workforce assistance. Employer Highlights IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including: - Iowa Public Employees’ Retirement System (IPERS) - Retirement Investors Club (RIC) - Hybrid telework opportunities for eligible classifications - Health, Dental and Vision Insurance - Vacation Leave - Sick Leave - Paid Holidays (9 days/year) - Flexible Spending Accounts - Life Insurance - Long-Term Disability Insurance If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place! The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov. No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.?Select positions will be subject to a criminal background check. Selectives 863 Spanish Language (Customer Service) The ability to understand, speak, read, and write Spanish to provide service to Spanish speaking customers. Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: - Graduation from an accredited four-year college or university with a degree in any field. - Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement. - A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. - Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate. For additional information, please click on this link to view the job description. (Download PDF reader) Additional Qualification Requirements Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Title: Information and Referral Specialist Location: Baton Rouge United States Hybrid Customer Service & Transaction Processing Req ID23414 Job TypeFull-time regular Job Description: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Pay is $14.98-$18.73, which may be below your state''s minimum wage. Please take this into consideration when applying. Are you passionate about helping others and making a difference in your community? Conduent is seeking an Information and Referral Specialist to support individuals by connecting them with essential services and resources. What You'll Do - Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations. - Manage inbound and outbound calls with professionalism and empathy. - Provide accurate referrals to non-Office of Aging and Adult Services (OAAS) community services. - Assess requestors' needs and research available resources to meet those needs. What We're Looking For - Education: Bachelor's degree in the human services field. - Experience: At least 1 year in social or human services, ideally with elderly or disabled adults. - Knowledge: Familiarity with Office of Aging and Adult Services (OAAS), Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office for Citizens with Developmental Disabilities (OCDD), and home/community-based waiver services. - Skills: Understanding of medical and developmental disability terminology; ability to maintain strict confidentiality, work independently, and remain composed under pressure; proficiency in Microsoft Office (MS Office). - Availability: Onsite training in Baton Rouge (Mon-Fri, 8 AM-5 PM) for the first 6 weeks; hybrid work (Mon-Fri, 8 AM-5 PM) after training. Preferred Qualifications - Additional experience in social/human services with elderly or disabled adults. - In-depth knowledge of OAAS, Medicaid programs, and related services. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too. In this role, you can expect the following working conditions: - Hybrid work: Work in a way that allows you to work from home during portions of your week and have time onsite to connect with other team members and business leaders. Working For You Perks and rewards designed for you: - Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family''s needs and start on the first day of employment. - Retirement Savings: We will support you as you save for your future. - Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. - Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. - Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: - Bring your authentic self to work - Grow and thrive, both personally and professionally - Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $14.98-$18.73. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

• Perform preventive fraud analysis for online purchases • Analyze purchase/service requests • Conduct bulk analyses of purchase/service requests • Participate in meetings to align and discuss improvements to the analysis process

• Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members. • Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees. • May provide post-termination care for laid-off or terminated employees. • Represents companies to clients/customers where it would be appropriate to ministry services involved.