• Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members. • Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees. • May provide post-termination care for laid-off or terminated employees. • Represents companies to clients/customers where it would be appropriate to ministry services involved.

• Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community • Makes regular visits to company worksites to interact with employees • Visits employees or immediate family members wherever care can be expressed • May provide confidential pastoral discussions for problem issues • Works with companies to serve notifications of death and serious injuries • May provide post-termination care for laid-off or terminated employees • May facilitate spiritual enrichment activities • Represents companies to clients/customers

• Conduct behavioral and functional analytic assessments with a focus on identifying caregiver strengths, needs, and opportunities for intervention within daily routines • Develop and oversee individualized, caregiver-mediated ABA treatment plans that prioritize functional, meaningful outcomes and natural environment teaching • Coach, model, and provide real-time feedback to caregivers to support effective implementation of intervention strategies • Collaborate with families to set meaningful, achievable goals and build caregiver competence and confidence in supporting their child’s development • Monitor client and caregiver progress, adjust treatment plans, and ensure data-driven decision-making using caregiver-collected and session-based data • Translate clinical concepts into clear, practical guidance that can be consistently implemented by caregivers in everyday settings • Maintain accurate and timely documentation of services, caregiver progress, and client outcomes • Plan for generalization, maintenance, and appropriate discharge by ensuring caregivers can independently implement key strategies • Ensure compliance with all local, state, and federal regulations, as well as organizational policies and procedures

Role Description We are currently seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join our dedicated team as a Bilingual Member Care Representative in our fast-paced, high call volume Contact Center. - The Bilingual Member Care Representative plays a critical role in our member experience by providing a variety of service functions for our members. - Works with members to best identify additional financial solutions that help to meet the member's specific needs. - Assists non-members in establishing their membership and setting up their accounts by phone. - Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST. Qualifications - High school diploma or equivalent (GED) required. - Must read and speak Spanish fluently. - Minimum of one year experience working in a financial institution required. - Previous contact center experience helpful. - Must have experience selling and cross-selling products or services. - Must reside in one of the following states - MD, VA, PA, WVA, TX, FL, DE, IN or NC. - Must have excellent member service skills, including strong verbal and written communication skills. - Ability to demonstrate patience and professionalism in dealing with members. - Functional knowledge of Microsoft Office suite of products. - Ability to perform routine mathematical calculations. - Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc. Requirements - Must be able to work in a fast-paced environment and utilize available resources to help members. Company Description Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowerment, and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.