Role Description The primary focus of the Systems Engineer position is to provide technical knowledge, inbound client trouble explanation and resolution, receiving existing ticket escalations and performing remote UC and telecom service turn-ups for multiple clients. - Project Implementation Lead (client turn-up) – the SE will lead the successful deployment of UC projects for our clients including but not limited to the installation, refresh and/or upgrade of Session Border Controllers, switching environments, virtualized environments, network infrastructure, hosted services, disaster recovery systems and/or processes and workstations. - Maintain a continuous relationship with project managers or project coordinators on status of client installations and overall project status. This will require excellent ticket notes that are kept current and overall verbal and written awareness of issues to resolve. - Escalation - Provide subject matter expertise to diagnose and remedy server, network and complex end user issues that are escalated by other team members. In turn, follow the escalation process when needed to escalate issues. - Proactive maintenance, analysis, design, development, documentation, and testing of client network environments through remote work utilizing necessary independent judgment and discretion. - Participate in and take the lead on technical discussions with clients and client stakeholders that impact the client’s business continuity and growth. - Introduce new network related technology trends, make recommendations and develop plans for the future of the client’s network infrastructure. - Provide on-the-job training for the UC SOPs and technology in general to other members of the field engineering team that are performing UC installations. - As per reasonable effort, document the client’s network environment and supporting material that ensures consistent quality remote support by any member of the UC team. - Timely escalation of issues that prevents the SSE from performing the above job functions. - Participate in the on-call rotation for the UC division that may include off hours remote work. Qualifications - 3 – 5 years of experience. BA or BS degree or equivalent combination of relevant education and experience. - At least one of the following industry certifications is required: CCNA with Specialization (Security, Voice, Wireless) or VMware Certified Professional (VCP). - Basic understanding of and practical deployment experience in Virtualized environments (VMware and/or Hyper V preferred). - Successful experience designing, installing and supporting networks in multiple environments for multiple clients. - Basic understanding of and practical deployment experience of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred). - Basic understanding of and practical deployment experience of the following protocols and networking services: TCP/IP, DNS, VPNs (Site to Site, Client to site and SSL), VLANs, ACLs, Routing, Layer 2 & Layer 3 Switching. - Advanced understanding of and practical deployment experience of client switching infrastructure including tagging VLANs. - Advanced understanding of WLAN and wireless security concepts. - Demonstrated experience implementing IT projects. - Advanced VoIP and Basic Linux administration considered a must have. - Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems. - Strong interpersonal and relationship-building skills conducive to team development. - Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools. - Proven troubleshooting and diagnostic skills. - Ability to communicate with users over the phone and provide remote support using a variety of remote support tools. - Must be a detail-oriented self-starter – function autonomously, with minimal supervision. - Strong team player. - Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language. - Strong customer service orientation. - Demonstrated dedication to consistent quality. - Other advanced certifications may be substituted in lieu of the above requirement based on staffing needs. Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs. AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.