• Serve as a key liaison between Revenue Cycle operations and Information Services • Monitor work queues and reporting to identify trends and issues • Analyze workflows and system configuration to identify gaps or inefficiencies • Translate business needs into system requirements • Participate in testing and implementation of system changes • Develop training materials and job aids

• Design and oversee the holistic tech stack required to serve millions of clients and thousands of agents • Partner directly with R&D and Engineering to define how AI agents interact with internal APIs • Reimagine Information Architecture • Structure your team and intake processes to ruthlessly prioritize initiatives based on operational data • Be the definitive voice on CX AI trade-offs

• Manage, maintain, and troubleshoot Linux servers deployed in AWS across a mixed distribution environment, including Amazon Linux 2023, Ubuntu 22.04 and later, and Red Hat Enterprise Linux 8 and 9. • Diagnose and resolve complex operating system, networking, storage, and performance issues across the server fleet. • Make performance-based recommendations for server configuration changes to optimize workloads, cost, and reliability. • Support and maintain Linux-based virtual desktop environments running on VMware and AWS WorkSpaces. • Partner with end users and application teams to ensure a stable, secure, and productive virtual desktop experience. • Develop, deploy, and maintain Linux operating system baselines aligned with Center for Internet Security (CIS) benchmarks. • Collaborate with application owners to customize security baselines as needed to enable application functionality without compromising the organization's security posture. • Perform enterprise-wide configuration management using Ansible. • Author, maintain, and version-control Ansible playbooks used to define system baselines, configurations, and repeatable operational tasks. • Work directly with application owners, developers, and analytics engineers to deploy, upgrade, migrate, and maintain applications running on Linux. • Serve as a trusted infrastructure partner during application lifecycle events, providing guidance on Linux best practices. • Develop and maintain monitoring solutions for servers across the enterprise to ensure maximum system uptime and rapid incident detection. • Continuously improve alerting, dashboards, and observability to reduce downtime. • Oversee regular and ad-hoc system patching efforts to ensure timely vulnerability remediation in accordance with organizational SLAs. • Monitor and enforce patching requirements using AWS Systems Manager. • Deploy and manage infrastructure using AWS CloudFormation and AWS Service Catalog. • Contribute to and maintain reusable, standardized infrastructure templates that streamline provisioning and enforce compliance.

• Providing system-level engineering support and expertise to a cross-functional team. • Providing preliminary solutions to engineering problems of moderate scope and complexity in an expeditious, efficient, and timely manner. • Researches, designs, implements, and tests technology solutions. • Troubleshoots software and/or hardware issues/failures. • Collects and presents data for reporting and planning. • Design, implement and maintain the organization's computer systems and networks, including servers, storage systems, and network infrastructure. • Manage and maintain the organization's security systems, including firewalls, intrusion detection and prevention systems, and security information and event management systems. • Stay up to date with the latest technology trends and advancements in the field and make recommendations for upgrades and improvements. • Support continuous improvement of systems engineering, user experience, and agile development processes. • Assess complex projects with a variety of requirements quickly, correctly prioritize tasks, provide accurate time estimates, and complete tasks in a timely manner while communicating changes and updates. • Functions as a technical expert for the implementation and operational support. • Troubleshoot workstation/server related problems and quickly resolve issues.