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Director, Client Experience Systems Architecture

Systems EngineerSystems EngineerFull TimeRemoteLeadTeam 1,001-5,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

8 days ago

Salary

0

Seniority

Lead

10 yrs expEnglish

Job Description

Director, Client Experience Systems Architecture

Wealthsimple

• Design and oversee the holistic tech stack required to serve millions of clients and thousands of agents • Partner directly with R&D and Engineering to define how AI agents interact with internal APIs • Reimagine Information Architecture • Structure your team and intake processes to ruthlessly prioritize initiatives based on operational data • Be the definitive voice on CX AI trade-offs

Job Requirements

  • 8–10+ years in CX systems, technical product management, and/or AI architecture
  • Deep, hands-on understanding of generative AI, RAG, prompt engineering, and Model Context Protocols (MCP)
  • Strong familiarity with the third-party CX AI vendor landscape
  • Can clearly articulate the capabilities and components a 2,000-agent organization needs

Benefits

  • Top-tier health benefits and life insurance
  • Long-term group savings with employer match, through Wealthsimple for Business
  • 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
  • 90 days away: work outside Canada for up to 90 days per year
  • Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

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