• Design and oversee the holistic tech stack required to serve millions of clients and thousands of agents • Partner directly with R&D and Engineering to define how AI agents interact with internal APIs • Reimagine Information Architecture • Structure your team and intake processes to ruthlessly prioritize initiatives based on operational data • Be the definitive voice on CX AI trade-offs

• Manage, maintain, and troubleshoot Linux servers deployed in AWS across a mixed distribution environment, including Amazon Linux 2023, Ubuntu 22.04 and later, and Red Hat Enterprise Linux 8 and 9. • Diagnose and resolve complex operating system, networking, storage, and performance issues across the server fleet. • Make performance-based recommendations for server configuration changes to optimize workloads, cost, and reliability. • Support and maintain Linux-based virtual desktop environments running on VMware and AWS WorkSpaces. • Partner with end users and application teams to ensure a stable, secure, and productive virtual desktop experience. • Develop, deploy, and maintain Linux operating system baselines aligned with Center for Internet Security (CIS) benchmarks. • Collaborate with application owners to customize security baselines as needed to enable application functionality without compromising the organization's security posture. • Perform enterprise-wide configuration management using Ansible. • Author, maintain, and version-control Ansible playbooks used to define system baselines, configurations, and repeatable operational tasks. • Work directly with application owners, developers, and analytics engineers to deploy, upgrade, migrate, and maintain applications running on Linux. • Serve as a trusted infrastructure partner during application lifecycle events, providing guidance on Linux best practices. • Develop and maintain monitoring solutions for servers across the enterprise to ensure maximum system uptime and rapid incident detection. • Continuously improve alerting, dashboards, and observability to reduce downtime. • Oversee regular and ad-hoc system patching efforts to ensure timely vulnerability remediation in accordance with organizational SLAs. • Monitor and enforce patching requirements using AWS Systems Manager. • Deploy and manage infrastructure using AWS CloudFormation and AWS Service Catalog. • Contribute to and maintain reusable, standardized infrastructure templates that streamline provisioning and enforce compliance.

• Providing system-level engineering support and expertise to a cross-functional team. • Providing preliminary solutions to engineering problems of moderate scope and complexity in an expeditious, efficient, and timely manner. • Researches, designs, implements, and tests technology solutions. • Troubleshoots software and/or hardware issues/failures. • Collects and presents data for reporting and planning. • Design, implement and maintain the organization's computer systems and networks, including servers, storage systems, and network infrastructure. • Manage and maintain the organization's security systems, including firewalls, intrusion detection and prevention systems, and security information and event management systems. • Stay up to date with the latest technology trends and advancements in the field and make recommendations for upgrades and improvements. • Support continuous improvement of systems engineering, user experience, and agile development processes. • Assess complex projects with a variety of requirements quickly, correctly prioritize tasks, provide accurate time estimates, and complete tasks in a timely manner while communicating changes and updates. • Functions as a technical expert for the implementation and operational support. • Troubleshoot workstation/server related problems and quickly resolve issues.

Role Description The System Engineer 2 - Service Desk role is responsible for the delivery of high-quality IT technical professional services to our clientele. This candidate must have 2 to 3 years of EMR (Electronic Medical Record) experience. These services may include: - Consulting, remote troubleshooting, and support for clients with various technologies - Installation and integration - Troubleshooting of Systems services The Systems Engineer must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position. PRIMARY DUTIES include but are not limited to: - Customer Satisfaction through the delivery of world-class Support Services - Optimizing productivity while assigned to customer tickets or projects - Ability to prioritize work through ticket and project status - Problem-solving and resolution of systems issues and escalating where appropriate - Ticket Quality Control and Ticket Management - Customer Service including phone, video, and email communication - Occasional on-site to nearby customers (less than 5%) - Occasional on-call responsibility/rotation - Participation in process improvement initiatives - Documentation skills for customer environments Qualifications - 2-3 years' experience of Electronic Medical Record support (EMR) - 3-5 years’ experience as a Systems Engineer - Ability to troubleshoot, analyze, and configure VMware, O365, backups, desktops, Windows, client/server in a variety of Operating Systems - Proven track record and experience with Microsoft, Mac, and Virtual services - Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching - Working technical knowledge of current network hardware, protocols, and internet standards - Strong background with ticketing systems and tracking work - 2+ years in a customer-facing role, MSP preferred - 2+ years working with SaaS products Requirements - Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues - Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools - Ability to communicate effectively and professionally with all customer contacts - Ability to provide clear written communication for ticket/project updates - Clear written communication to maintain organization and control over all information related to customer tickets and assignments - Excellent verbal skills for customer interaction - Excellent documentation skills - Dedicated to always providing exceptional customer service - Proficiency in all aspects of the core technical requirements - Strong team collaboration skills Benefits - Healthcare (medical, dental & vision) - 401K fund contribution - Paid-time-off - Short & long-term disability - A family atmosphere of caring and concern for each team member Company Description Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups, and hospitals.