• Work within and across department teams to manage provider and office staff service requests • Resolve business partner questions/issues and provide call handling/routing to provider support line • Support provider management activities associated with provider data maintenance, credentialing activities, directory management and intake requests • Research, resolve, document and accurately respond to provider, practice, business partner or administrator inquiries and service requests • Communicate and coordinate with providers, practices and other departments to ensure accurate information is available to support business needs • Manage the Committee meetings set up, document Committee findings in the formal meeting minutes and notify staff of Committee decisions • Monitor and maintain critical provider information in various systems • Review team member quality assurance reports on a regular basis and work with leadership to prepare follow-up documentation • Act as first-level intake and triage for incoming provider call line, data clean-up efforts and specified team email box requests • Support the client and regulatory audit process to include pulling required documentation and review of provider files for accuracy • Gain industry knowledge to support internal and external business partner relationships • Support the recredentialing process and audit support functions to NCQA and client standards • Ensure requested information is delivered within specified timeframe and completed accurately • Maintain high standards in all written or verbal communications with providers

Role Description The Canvas Administrator is responsible for the administration, configuration, maintenance, and operational support of the University's Canvas Learning Management System (LMS). This position ensures the reliable, secure, and effective operation of Canvas by providing technical administration, troubleshooting, system configuration, user support, and coordination of LMS integrations. - Administer and maintain the University's Canvas LMS, ensuring system reliability, security, availability, and optimal performance. - Configure and manage user accounts, enrollment processes, authentication methods, permissions, roles, subaccounts, terms, and course templates within Canvas. - Maintain Canvas system settings, institutional branding, navigation menus, permissions, feature options, and account-level configurations. - Support course creation, course copying, blueprint courses, course imports, SIS integrations, and semester rollover processes. - Configure, test, maintain, and support LTI applications and third-party integrations including Honorlock, Turnitin, Zoom, Microsoft 365, Panopto, Tutor.com, and other instructional technologies. - Coordinate testing, validation, and implementation of Canvas updates, new features, and release changes. - Collaborate with Information Technology to support Single Sign-On (SSO), identity management, data integrations, and system security. - Monitor daily LMS operations and proactively identify and resolve technical issues affecting system performance or user experience. - Assist faculty and instructional designers in resolving technical issues related to assess; accessibility; and course functionality issues related to assignments, quizzes, discussions, rubrics, outcomes, gradebooks, and multimedia content. - Generate reports and analytics related to LMS usage, user activity, course participation, enrollment, and system performance. - Develop and maintain technical documentation, system procedures, knowledge base articles, and user support resources. - Provide training and technical support to faculty, students, and staff. - Monitor compliance with FERPA, institutional policies, accessibility standards (ADA/WCAG), information security requirements, and data privacy regulations. - Maintain effective communication with Canvas Support, software vendors, and internal stakeholders. - Perform other duties and special projects as assigned by the supervisor. Qualifications - Bachelor's degree in Information Technology, Computer Science, Educational Technology, Information Systems, Instructional Design, Management Information Systems (MIS), or a closely related field. - A master's degree and/or Canvas Certified Technical Administrator certification is preferred. Requirements - Minimum of three (3) years of experience directly administering the Canvas Learning Management System in higher education. - Experience managing LMS configurations, user provisioning, authentication methods, SIS integrations, and LTI applications. - Experience providing technical support and training to faculty, staff, and students. Benefits - Medical Insurance: participation in the group medical plan; with institutional contribution to insurance premium. - Retirement Plan: Employer contribution of 5% of annual base salary. - Tuition discount for employees and family members. - Professional development. - Sick & Vacation leave. - Holidays: Paid Holidays based on the academic calendar.

Role Description We are seeking a strategic and hands-on Business Systems Manager to lead the administration and optimization of our core enterprise applications. This role is responsible for the security, health, and roadmap of our Salesforce (CRM) and NetSuite (ERP) environments. The ideal candidate thrives at the intersection of IT and Business Operations, ensuring our systems are secure, scalable, integrated, and delivering maximum value to our internal stakeholders. Responsibilities - System Strategy & Roadmap: - Serve as the Internal Product Owner for Salesforce and NetSuite in the IT organization, aligning technical capabilities with business goals. - Manage the evaluation, selection, and implementation of third-party "add-on" applications (e.g., CPQ, Celigo, Avalara). - Hands-on Administration: - Manage system security, user permissions, and compliance (SOX/GDPR) across both platforms. - Develop and maintain a help desk ticketing infrastructure to assist users with technical requests. - Partner with Sales, Finance, and Marketing leadership to translate business requirements into technical specifications. - Lead IT integration work streams for corporate acquisitions, overseeing the seamless migration of newly acquired entities into NetSuite. - Integration & Data Flow: - Oversee integration middleware (e.g., Boomi, Celigo, or MuleSoft) to ensure reliable data exchanges. - Facilitate User Acceptance Testing (UAT) and post-deployment support for major system updates. Qualifications - 5+ years of experience managing enterprise systems, with at least 3 years specifically overseeing both Salesforce and NetSuite. - Strong understanding of the Lead-to-Cash process and how data flows from an Opportunity to an Invoice. - Highly preferred certifications (e.g., Salesforce Certified Administrator/Platform App Builder or NetSuite Administrator/ERP Consultant). - Experience leading complex system migrations or implementations using Agile or Waterfall methodologies. - Advanced proficiency in data mapping and reporting across multiple platforms. - Experience managing Salesforce within FedRAMP-authorized environments. Requirements - You can explain complex API limitations to a Finance Director and business requirements to a Developer. - You don't just fix problems for today; you build systems that can handle 10x the current volume. - You understand that a small change in a Salesforce picklist can have a massive ripple effect on NetSuite's General Ledger. Benefits - Comprehensive medical, dental, and vision plans. - Matching 401(k). - Unlimited PTO and paid holidays. - Parental/adoption leave. - Legal insurance. - Home technology stipend.

• Manage and maintain enterprise storage solutions including SAN, NAS, and related storage platforms. • Monitor storage health, availability, performance, utilization, and capacity. • Provision, expand, modify, and decommission storage resources according to operational standards and business requirements. • Troubleshoot storage performance issues, connectivity problems, capacity constraints, replication issues, and data availability concerns. • Maintain storage configurations, access controls, snapshots, replication, and data protection settings. • Assist with storage lifecycle planning, upgrades, migrations, replacements, and optimization efforts. • Ensure storage platforms are configured and maintained according to best practices for reliability, performance, scalability, and data integrity. • Manage and maintain enterprise backup platforms, backup jobs, schedules, policies, retention settings, and recovery workflows. • Monitor backup job success, failure trends, performance, capacity, and system health. • Troubleshoot backup failures, missed jobs, replication issues, retention problems, and recovery errors. • Perform regular backup validation and recovery testing to confirm data recoverability. • Support file-level, system-level, application-level, and disaster recovery restoration efforts. • Maintain backup and recovery procedures for critical systems, applications, and data. • Ensure backup and recovery practices align with business requirements, retention policies, compliance expectations, and operational standards. • Support disaster recovery planning, testing, documentation, and execution. • Assist with defining and validating recovery objectives, recovery processes, and restoration procedures. • Coordinate with infrastructure, network, security, application, and database teams during recovery events and disaster recovery exercises. • Support replication, snapshot, immutable backup, archival, and other data protection technologies. • Identify risks related to backup coverage, recoverability, retention, capacity, and platform resiliency. • Recommend improvements to strengthen data protection and disaster recovery readiness. • Monitor and analyze storage and backup capacity utilization, growth trends, and performance. • Identify capacity risks, performance bottlenecks, and operational constraints. • Recommend storage expansions, backup repository growth, platform upgrades, and lifecycle replacements. • Optimize storage allocation, backup performance, retention usage, and resource consumption. • Provide capacity and performance reporting to management and technical stakeholders as needed. • Serve as the primary technical owner for storage and backup incidents. • Provide escalation support for storage availability, data access, backup failure, and recovery-related issues. • Participate in root cause analysis, remediation planning, post-incident reviews, and long-term corrective actions. • Participate in an on-call rotation and provide support for critical storage, backup, and recovery incidents as needed. • Coordinate with vendors for support cases, hardware replacements, software upgrades, and platform issues. • Maintain accurate documentation of storage systems, backup platforms, retention policies, recovery procedures, diagrams, and operational standards. • Support change management by documenting implementation plans, risks, validation steps, and rollback procedures.