Role Description We are hiring a remote Client Support Specialist to support hospital clients with account inquiries, reconciliation issues, reporting, and ongoing client follow-up. This is a great fit for someone who has experience managing a book of business, client portfolio, assigned accounts, or ongoing customer/client relationships in a support, billing, banking, healthcare, finance, or operations environment. This is not a sales role — the focus is on client support, account resolution, reporting, Excel, reconciliation, and relationship management. - Support assigned hospital clients with account-related questions and requests - Research and resolve account discrepancies and reconciliation issues - Generate and analyze reports using Excel and internal systems - Maintain accurate documentation and follow-up on open client items - Participate in client calls to review account issues and next steps - Identify data integrity issues and partner with IT/internal teams for resolution - Build strong, professional client relationships through timely communication and follow-through Qualifications - Experience managing client accounts, assigned customers, a book of business, or account queues - Strong Excel skills and comfort working with reports/data - Customer support, account management, billing, banking, healthcare, or financial services experience - Strong attention to detail, communication, organization, and follow-up skills - Ability to work independently in a remote environment Requirements - Reliable home workspace with no distractions - Ethernet connection required - Internet speed test required: 100+ download / 35+ upload - Equipment provided Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract to Hire position based out of Dallas, TX. The pay range for this position is $26.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Managing day-to-day relationships for assigned customer accounts to ensure service delivery meets contractual expectations • Supporting customer retention by responding to service needs, coordinating issue resolution, and monitoring account activity • Analyzing account performance, service metrics, and customer feedback to identify improvement opportunities • Coordinating with Operations, Billing, and other internal teams to resolve account issues and deliver agreed solutions • Preparing account reviews, customer communications, and service summaries for internal and external stakeholders • Identifying potential risks, service gaps, or upsell opportunities and escalating appropriately

Role Description If you’re tired of: - Requesting time off - Sitting in traffic - Having your income capped This might be what you’ve been looking for. Seeking individuals who are ready to take control of their schedule and income by helping clients who have already requested information about their benefit options. No cold calling. No micromanagement. Just a system that works if you do. What You’ll Do - Speak with interested clients - Walk them through simple options - Help them get set up What You Get - Remote work - Flexible hours - Performance-based income (no cap) - Training and mentorship Ideal Fit - Someone who is done trading time for money and ready to bet on themselves. *All interviews will be conducted via Zoom video conferencing. (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description The Immigration Case Supervisor is responsible for overseeing the queue of work in the Petition Assignment Tool (PAT) that is ready for in-office filing, ensuring even distribution of work across the team, and the accurate and timely processing of filings. This role includes developing review schedules, coordinating with case managers, and supervising the Assembly and Clerk teams to ensure efficient operations and compliance with company policies. This position may be remote, but the successful candidate must reside in a state where we have a physical office. We will consider qualified applicants with criminal histories in the manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance. Essential Functions - Case Management: - Oversee the queue of filings in the PAT (Petition Assignment Tool) system. - Assign cases to assemblers and monitor their progress. - Manage a personal caseload of filings while ensuring timely and accurate processing. - Print, gather, and scan all necessary documents for case managers. - Collaborate with case managers to complete petitions, ensuring all required information is included. - Review completed petitions for accuracy, verifying signatures, attached forms, and ensuring no pages or barcodes are missing. - Troubleshoot and resolve issues when required items for filings or case work are missing. - Package Review Management: - Develop and manage the review schedule. - Coordinate with case managers to address any missing information and incorporate necessary additions. - Create and include photographs as needed. - Handle late petition submissions efficiently. - Conduct end-of-day reviews of the PAT system to ensure all cases have been processed and dispatched. - Team Supervision: - Supervise the Assembly and Clerk teams, providing guidance and support. - Approve time-off requests for team members. - Address and resolve any questions or concerns from team members. - Conduct annual performance meetings with team. - Monitor and ensure the completion of job duties by team members. - Maintain effective communication with all relevant stakeholders. - Ensure compliance with company policies and procedures. - Continuously seek opportunities to improve processes and enhance efficiency. - Other duties as assigned. Qualifications - High school diploma or general education degree (GED). - 4+ years of experience. - Strong organizational and multitasking skills. - Excellent communication and interpersonal abilities. - Attention to detail and a commitment to accuracy. - Ability to work collaboratively in a team environment. - Proficiency in relevant software and tools. - Ability to pivot and adapt to quick changes. Requirements - High school diploma or general education degree (GED). - 4+ years of experience. - Strong organizational and multitasking skills. - Excellent communication and interpersonal abilities. - Attention to detail and a commitment to accuracy. - Ability to work collaboratively in a team environment. - Proficiency in relevant software and tools. - Ability to pivot and adapt to quick changes. Benefits - In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $72,250 and $93,500. - In accordance with New York State’s Wage Transparency Law, the expected salary range for this New York State position is between $64,600 and $102,850. - In accordance with California’s amended labor code as stated in Senate Bill 1162, the expected salary range for this California position is between $67,575 and $102,850. - In accordance with the Washington Equal Pay and Opportunities act, the expected salary range for this Washington position is between $76,840 and $99,440. - In accordance with the Wage Transparency Omnibus Amendment Act, the expected salary range for this DC position is between $76,840 and $99,440. - In accordance with Maryland’s Equal Pay for Equal Work-Wage Range Transparency Law, the expected salary range for this Baltimore position is between $67,575 and $87,450. - In accordance with Illinois Equal Pay Act Transparency Notice, the expected salary range for this Illinois position is between $76,840 and $99,440. - In accordance with Massachusetts Frances Perkins Workplace Equity Act, the expected salary range for this Massachusetts position is between $79,475 and $102,850. - In accordance with Minnesota Pay Transparency Law, the expected salary range for this Minnesota position is between $67,575 and $87,450. - In accordance with New Jersey Senate Bill 2310, the expected salary range for this New Jersey position is between $79,475 and $102,850. - In accordance with applicable laws and regulations, as of the date of this posting, a good faith estimate of the current scale range for this position in Cleveland, OH is $64,600 and $83,600 annually. - Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. - This position qualifies for the benefits below. - The application deadline for this position is December 31, 2026. - Ogletree Deakins offers a robust suite of benefits for our Staff including: - Paid Time Off - Paid Sick Leave - 401(k) matching program - Profit Sharing - Paid Holidays - Paid Parental Leave - Affordable Health and Life Insurance including Dental & Vision coverage - Health Savings Account / Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses - Tuition Reimbursement - Employee Assistance Program Contact Information If you have questions, please e-mail adel.asim@ogletree.com with “Immigration Support Services Supervisor – Austin" in the subject line. Please note, applications submitted via e-mail will not be considered.