Client Support Executive
Location
France
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Client Support Executive
Allstar Business Solutions
• Managing day-to-day relationships for assigned customer accounts to ensure service delivery meets contractual expectations • Supporting customer retention by responding to service needs, coordinating issue resolution, and monitoring account activity • Analyzing account performance, service metrics, and customer feedback to identify improvement opportunities • Coordinating with Operations, Billing, and other internal teams to resolve account issues and deliver agreed solutions • Preparing account reviews, customer communications, and service summaries for internal and external stakeholders • Identifying potential risks, service gaps, or upsell opportunities and escalating appropriately
Job Requirements
- Experience in customer support
- Strong analytical skills
- Ability to communicate effectively
- Experience with account management or sales
Benefits
- Health insurance
- Remote work options
- Professional development opportunities
- Flexible working hours
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