• Manage day to day work order activity to ensure work is being completed on time and within budget for HVAC, plumbing, handyman, doors cores & keys, janitorial, electrical, lighting, signage, music, pest control, fire protection, burglar alarm, trash/recycling for all locations • Review and manage work orders to completion in client portal daily • Track progress of any issue to resolution communicating with store teams and vendors • Field emails/calls from stores and field leadership regarding maintenance issues with urgency • Determine the responsibility of the issue as Landlord, Five Below or vendor • Participate in weekly Work Order Activity Report review • Approve invoices and track all maintenance costs reconciling monthly to approved budget • Manage recurring services: HVAC PM’s, trash removal and interior/exterior cleaning ensuring services are completed and on time • Adjust energy management systems as required and assist in monitoring them • Process alarm permits where required • Ensure renewals of permits are obtained in a timely manner • Manage waste management program for stores including increases/decreases in service • Identify opportunities to reduce expenses • Manage Store Capex projects to stay within budget: Lighting, Painting, Trim and Graphics, Exterior Graphics, Awning Replacement, and any other projects as planned • Approve and award scope of work • Track and document work completion through to invoice process • Works with Facilities Manager, providing weekly updates on repair and maintenance issues. • Provides excellent customer service and support to all internal and external teams. • Establishes and maintains solid rapport and communication with Wowtown crew members and outside vendors, landlords and property managers in accordance with our corporate values • Work flexible hours as point of contact for emergency facilities issues, occasionally taking emergency calls after hours and weekends

• Lead Okta platform implementation and expansion projects in global corporate environments • Design and implement solutions for Single Sign-On (SSO), Multi-Factor Authentication (MFA), Adaptive Authentication, Lifecycle Management, and Identity Governance • Integrate SaaS applications, on-premises environments, legacy systems, and custom applications with Okta • Define authentication, authorization and access governance policies • Design and automate Joiner, Mover and Leaver (JML) processes • Develop automations using APIs, PowerShell, Python and Infrastructure as Code tools • Perform advanced troubleshooting and root cause analysis for IAM-related incidents • Support audits, information security initiatives and compliance efforts • Collaborate with Security, Infrastructure, Cloud, ERP and Development teams • Produce technical documentation, architectural standards and operational procedures • Serve as a technical reference, supporting and mentoring team members

• Identify and capitalize on opportunities to grow the base business, increase sales, optimize display space, and improve productivity while maintaining excellent customer service • Assist with the installation and maintenance of creative displays aligned with branding initiatives, creating disruption points throughout the store to engage consumers with our brands • Actively interact with store personnel and consumers to provide in-depth product knowledge and insights, ensuring a positive brand experience • Efficiently execute all sales programs and initiatives, including selling-in promotional programs, ensuring customer compliance, and achieving maximum brand potential • Partner with Coca-Cola Merchandisers and the Advanced Hydration Field team to execute sales and merchandising plans effectively, maintain product inventory levels, minimize out-of-stocks, and uphold company merchandising standards • Gather and report customer needs, problems, interests, and competitive activities, providing valuable input to internal teams for continuous improvement and increased customer goodwill • Handle tasks such as checking date codes, managing account adherence to plan-o-grams, replacing decals or tags, and transporting, building, and maintaining point-of-sale advertising and coupons for territory accounts as needed • Utilize company-provided technology for real-time daily reporting, analyze reports, and leverage insights to drive success in-store

• Serve as a guide to new owners through initial onboarding and training including software, brand standards, sales, and customer service processes • Ensure all internal and external set up and testing is completed successfully for starting service • Have a deep understanding of solutions available in our call center application and how those apply to each brand and franchise office uniquely • Assist in determining the franchise owner’s needs for a successful selling and/or scheduling solution • Assist in the retention of existing franchise owners by suggesting and implementing solution-based account settings • Act as a key facilitator for the introduction and training of new CaN features and solutions, ensuring a smooth adoption by franchise owners