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Amazon

Work Hard, Have Fun, Make History

SPS Associate

Location

India

Posted

4 days ago

Salary

0

Seniority

Mid Level

Job Description

SPS Associate

Amazon

Role Description The Seller Support Onboarding Associate acts as the primary interface between Amazon and our business partners. Associates are dedicated towards helping new sellers get onboarded on the A.IN platform, focusing on enabling their success. The Seller Support Associate will provide timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate will have a distinct effect on the experience of Amazon customers, maintaining a high standard of customer focus. - Address chronic system issues. - Provide process improvements. - Develop internal documentation. - Contribute to a team environment. - Adhere to service level agreements for phone and/or email cases. Qualifications - Excellent written and verbal communication in English and Hindi. - Demonstrates effective, clear, and professional communication. - Provides prompt and efficient service to Amazon Sellers and Merchants. - Maintains a positive and professional demeanor. - Demonstrates excellent time-management skills. - Contributes to a positive team environment. - Maintains acceptable performance metrics. - Actively seeks solutions through logical reasoning and data interpretation. - Liaise with other departments to resolve Seller's issues. Requirements - Education: Any Graduation. - Language: English and Hindi. - Experience within a customer service environment preferred. - Technical (Computers & Internet) savvy is required. - Committed seller advocate, drive process & tool improvements. - Strong prioritization and time management skills. - Embrace constant change with flexibility. - Demonstrates effective communication and professional attitude. - Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. Benefits - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. - 1+ years of driving process improvements experience.

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