• Collaborate with Riveron team members to develop effective OneStream solutions • Lead client specific monthly Administrative and Managed Service needs including but not limited to daily Helpdesk support, Application Performance Monitoring, Month End Close and Consolidation Tasks, Budget/Forecast Tasks, Enhanced/New Report development, and Client Training and Documentation. • Work directly with Riveron team members to develop business requirements and translate requirements into specific OneStream functionality • Assist with workshops to define implementation strategy • Lead/assist with implementation team(s) in executing implementation • Ensure completion of tasks, milestones, and components including but not limited to functional specifications, design specifications, configurations, quality assurance, implementations, and project reviews for engagements • Lead/assist with other engagement quality assurance efforts to deliver a superior implementation • Define integration requirements and collaborate with integration teams to interface other outside applications with OneStream

• Evaluate current processes and make necessary improvements or changes as needed • Continuously develop team members and skillsets • Stay up-to-date on changes in the Real Estate industry and laws • Work directly with our clients to understand their needs and relay information to team members • Build, update, and maintain database tables • Collaborate with other departments in order to deliver optimal results and prioritize a smooth client experience • Work collaboratively in a team setting to design, develop, test, and continually improve our products • Give and receive constructive feedback in a peer review environment • Proactively stay up-to-date on the latest product updates and software releases • As a leader, aid in the enforcement of company policies • Manage escalations and solve high-importance issues • Maintain coding, compliance, and security standards • Take ownership of decision-making and utilize data and know-how to make informed choices • Hire and train new team members, and manage performance of existing team • Approve vacation and personal time-off requests for direct reports • Provide growth opportunities to direct reports through professional development, company resources, and your network

• Contribute hands-on to documentation while managing and mentoring writers; model quality standards through your own work • Design and implement documentation content structure and taxonomy across MeridianLink product suite; ensure consistency and discoverability • Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows) • Partner with support and CSM organizations to define a comprehensive plan for customer-facing content that incorporates technical documentation, FAQs, KBs, and training materials. • Manage technical writing team: hiring, mentoring, workload assignment, performance management • Authoring: Write substantial portions of administrator and user guides; mentor writers on complex/high-stakes content • Define documentation process and standards; establish style guide, review cadence, and quality gates • Partner with product and engineering on documentation scope, requirements, and release timing • Oversee documentation release cycle aligned with product launches • Analyze user feedback and support tickets to identify content gaps and prioritize improvements

• Maintain and support the day-to-day operations of the HRIS (Workday), ensuring data accuracy and integrity • Support team leadership in developing, supporting, and maintaining the Workday roadmap by analyzing system capabilities, identifying business needs, and recommending enhancements that align with Rocketship’s goals • Lead the design, configuration, testing, and deployment of system updates and enhancements in the HRIS, translating business requirements and priorities into scalable, efficient, and compliant system solutions • Develop presentations and engage with Rocketship senior leadership to gather input and advance our HRIS and talent systems strategy and implementation • Serve as the point of contact for HRIS-related inquiries, troubleshooting issues and liaising with vendors as needed • Generate reports and dashboards to support Talent Team and Rocketship initiatives, audits, and compliance requirements • Collaborate with HR team members and other departments to streamline organization processes through automation and improved system use • Ensure data privacy and security compliance in accordance with organizational policies and legal requirements • Develop and provide training and documentation to HR staff and system users • Monitor and analyze trends in HRIS technology to recommend system enhancements