Role Description As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book. - Own retention and engagement through regular check-ins, actionable insights, and timely follow-through. - Guide clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. - Work closely with Account Managers, who own the commercial relationship, while you own the partnership. Your first 18 months: - First 30 days: Get up to speed on the product, the business, and the tools and processes that'll set you up for success. - By 60 days: Start building relationships. Arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. - By 90 days: Conduct Business Reviews with senior stakeholders, build strong client health scores, and drive engagement through monthly check-ins. - By 12 months: Deliver an exceptional client experience, targeting 90%+ gross revenue retention. - By 18 months: Have a proven track record as an Adthena CSM, with a clear path ahead. Qualifications - Native French speaker with strong written and spoken English. - 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role. - Strong stakeholder management skills, comfortable engaging up to C-level. - A solid understanding of the digital marketing landscape, including paid search. - Strong analytical skills — confident working with data and translating it into actionable insights. - A customer-centric mindset focused on delivering value and driving outcomes. - SaaS background is a plus. Requirements - Reporting to: Senior Manager, Customer Success. - Location: Remote (UK or EU) OR London (Hybrid 2 days/week). - Interviews: 4 Stages. - Start Date: ASAP. Benefits - Strong Culture: 93% average approval rating for company culture. - Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation. - Trust-Based Vacation: Take as much time off as you need, when you need it. - Remote-First: 52% of Adthenians work fully remote. - Flexible Work: Work how and where you do your best. - Career Growth: Bespoke training and career development via "Sherpa plans." - Private Medical Insurance: Fully covered health care. - Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling. - Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. - Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one. - Home Office Stipend: $200 for your ideal remote setup. - Swag Welcome Gift: $70 credit to grab some merch. Company Description Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. - Trusted by global brands like Citibank, L’Oréal, and Volvo. - Redefining search intelligence since 2012. - Earned 8 major search industry awards in 2025.