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Headquartered in Bethlehem, Pennsylvania, St. Luke's University Health Network - SLUHN is a nationally recognized nonprofit network of health organizations, hos
Clinical Triage Specialist, Registered Nurse
Location
Pennsylvania
Posted
9 days ago
Salary
0
Seniority
Mid Level
Job Description
Clinical Triage Specialist, Registered Nurse
St. Luke's University Health Network
• Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. • Verifies patient demographic information and accurately enters the updated information into electronic health record. • Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. • Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. • Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. • Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. • Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. • Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. • Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. • Other duties as assigned.
Job Requirements
- Graduate of an accredited nursing program
- Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law.
- Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required.
- Strong communication skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Strong problem-solving skills
- Ability to work from home in accordance with the Network Work from Home Policy if needed.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
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