• Responding to technical support ticket and providing remote support to customers • Working with customers to find diagnose and resolve technical issues within specific response guidelines. • Manage product escalations, function as a liaison between customers, and various levels of product engineering. • Installing/Upgrading software related to this product area. • Diagnosing and troubleshooting the ticket issues that can be related to software, networking, and hardware. • Documenting work in the ticketing system (Salesforce experience preferred)

Your role at DynatraceWe are seeking a detail-oriented and technically skilled L2 Software Support Engineer to provide advanced support for Bindplane (Dynatrace_ customers. As part of the Support team, you will handle escalated issues that go beyond frontline troubleshooting, working directly with product and engineering teams to resolve complex technical challenges. This role requires a balance of technical expertise, problem-solving skills, and customer-focused communication. The L2 Software Support Engineer ensures customer satisfaction by delivering timely resolutions, guiding customers through advanced troubleshooting, and helping optimize their observability environments. What You’ll Do - Provide advanced technical support for Bindplane products in complex enterprise environments - Troubleshoot and resolve customer issues related to deployment, configuration, and integration - Work with customers to diagnose problems in diverse IT infrastructures including containerized environments, Kubernetes, and various cloud platforms - Coordinate with Sales, Product, and Engineering teams to address customer challenges - Create and maintain comprehensive documentation for common issues and their resolutions - Develop knowledge base articles and troubleshooting guides for our Customer Support Portal - Serve as an escalation point for L1 support, tackling more complex technical challenges - Provide timely and effective communication to customers throughout the support process - Identify recurring issues and collaborate with engineering to improve product quality What will help you succeed - 3+ years of experience in technical support, software support, or a related role. - Strong troubleshooting and diagnostic skills in SaaS, observability, or cloud environments. - Familiarity with OpenTelemetry, monitoring, logging, or related tools (preferred). - Experience with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes). - Ability to analyze logs, performance metrics, and system behaviors to identify root causes. - Excellent communication skills with the ability to explain complex technical issues clearly. - Strong collaboration skills and experience working with cross-functional teams. - A customer-first mindset with patience, empathy, and accountability. Why you will love being a Dynatracer• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow. • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. • Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsThe targeted base pay range for this role is X (min) to Y (mid). When determining your salary, we consider your skills, experience, education, work location and internal equity. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Role Description NSF is seeking to add an Independent Contractor SQF Technical Reviewer to its growing team. SQF auditors and technical reviewers are registered with SQF to conduct or review audits on behalf of a licensed SQF certification body. As a Technical Reviewer within the Food & Nutrition Division, you will assess and complete technical reviews of SQF audit reports. The Technical Review is a required element in the certification process. This work is performed on an as-needed basis. Qualifications - Registered with SQF to conduct or review audits. - Experience in technical reviews of SQF audit reports. Requirements - Ability to perform work on an as-needed basis. Benefits - Opportunity to work with a team that makes a difference in the world. Company Description With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life. - NSF is an equal opportunity employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. - NSF is not accepting unsolicited resumes from agencies/search firms for this role.

Role Description As an Integration Support Engineer, you will drive the efficiency and effectiveness of our integration support function while delighting our clients with your domain expertise and quick response. You will collaborate with Client IT teams, as well as our Customer Success, Data Engineering, Network Operations, and Development teams, to ensure smooth, scalable, and compliant data integrations. Your experience with EMR and RCM integrations (including database extracts, HL7v2, and/or FHIR), process improvement, and client communication will be key to our success as we scale our solutions. This role is fully remote within the US What You’ll Do - Prioritize a quick response and consistent delivery on SLAs to ensure - and - exceed user satisfaction. - Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture. - Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. - Help to develop repeatable strategies and playbooks. - Improve integration methods by sharing client feedback and new technology trends. - Proactively monitor integration health to detect and resolve issues before they impact clients. - Manage and troubleshoot integration errors and downtime events. - Own proactive communication with clients and internal stakeholders regarding platform downtimes, integration defects, integration errors, and other operational issues. - Act as liaison between the Customer Operations and Engineering, escalating complex issues, building better workflows, and identifying product improvements. - Triage and assign out incoming requests. - Efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. - Ensure compliance with industry regulations and data security best practices. - Participate in on-call coverage rotation during weekends, holidays, and other maintenance and support events. Qualifications - Experience supporting the integration support function, which includes: - Responding to proactive monitoring systems. - Following incident resolution and client communications SOPs. - Coordinating cross-functional teams to ensure efficient, scalable support and regulatory compliance. - Delivering on SLA performance to drive and exceed user satisfaction. - Helping develop SOPs and playbooks when gaps exist, ensuring repeatable and reliable processes. - 2+ years experience in EHR healthcare integration (technical) roles, with hands-on key experience with database extracts, HL7v2 interface support, and/or FHIR. - Demonstrated experience writing and optimizing complex SQL queries, including multi-table joins, data validation, root cause analysis, and troubleshooting of complex data integration issues. - Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams. - Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders. - A proactive self-starter with an ownership mindset. - SHIFT: Open to working 11am to 8pm ET shift, Monday through Friday and a rotational shift ~every 5-6 weeks for holidays/weekends as needed. Nice To Haves - Certification in integration engines (Rhapsody, Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc). - Knowledge of hospital revenue cycle management (RCM) and clinical charge capture workflows. - Technical proficiency with Cerner CCL or Epic systems, including revenue cycle modules, Clarity, and Chronicles reporting. - Certification in lean six sigma or other process improvement credentials. Our Tech Stack - AWS - Python - Snowflake - JIRA - Salesforce - Figma - Rhapsody - Hex Compensation $135K-$150K + benefits Benefits - Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. - Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. - Remote-First Team – Work from anywhere in the U.S. - Unlimited PTO & 10 Holidays – So you can relax and recharge. - 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. - Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. - Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.