• Support customers across our Risk & Fraud suite of products • Deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins • Co-create customer success plans, deliver executive business reviews, demonstrate value, and identify and mitigate risk • Serve as a deep product expert in event settings, like industry conferences and webinars • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings • Develop enablement for customers and Thomson Reuters employees • Utilize technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately

• Act as the primary point of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers • Identify upselling opportunities within the current customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services • Deliver tailored success plans using data-driven insights to define clear success criteria, and track progress toward outcomes • Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate outreach based on key triggers • Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes across your portfolio • Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health • Escalate at-risk customers and concerns through internal channels and lead cross-functional efforts to address complex issues • Partner with Sales and Marketing to align on messaging, share customer stories, and develop segment-specific engagement strategies • Work with Support and Product teams to surface and resolve recurring customer challenges • Participate in ongoing product training, knowledge sharing, and best practice initiatives within the Customer Success team to continuously improve processes and team effectiveness

Role Description This role’s primary responsibility will be to shape and execute Compana Pet Brands’ (CPB) Pet Sales strategy with one of the company’s most strategic retail partners. This role is responsible for driving revenue growth, strengthening customer relationships, and delivering exceptional execution across the Tractor Supply (TSC) account. As our Key Customer Manager, you’ll make an impact by: - Building and maintaining strong, consultative relationships with key stakeholders at TSC, serving as a trusted partner and brand ambassador for CPB. - Developing and executing strategic sales plans that identify growth opportunities and expand CPB’s presence within TSC. - Driving achievement of annual revenue goals across assigned product categories and account portfolios. - Collaborating closely with internal teams - including Marketing, Customer Service, Supply Chain, and Business Development - to ensure alignment and support for account initiatives. - Developing and delivering go-to-market plans that align stakeholders and demonstrate strong business acumen. - Monitoring and analyzing account performance using syndicated data and internal reporting tools. - Planning, deploying, and managing trade and promotional resources to deliver measurable results and strong ROI. Qualifications - Effectively communicate in English, in both verbal and written forms. - Bachelor’s degree in Sales, Management, Business, or related field; or equivalent combination of education and experience. - 3–5 years of progressive sales experience within Animal Health, Pet, CPG, or related industries. - Deep understanding of TSC’s retail environment, shopper behavior, category trends, and competitive dynamics. - Experience partnering with marketing teams on digital marketing initiatives, including e-commerce optimization, digital shelf management, and retailer-specific advertising programs. - Proficiency with syndicated data platforms (Nielsen, IRI/Circana) and the ability to translate insights into action. - High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook). Benefits - A growing team making a difference in the lives of pets and pet families. - Great work/life balance with PTO, paid holidays and more! - Medical, dental, vision and an employee assistance program to support your well-being. - 401k with company match. - Casual work environment with a focus on teamwork. - Paid parental leave. - Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line. Company Description Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.

Role Description The Customer Success Manager will manage a portfolio of clients using HubSpot’s CRM, marketing, sales, and service tools. Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth. The ideal candidate will have excellent client-facing skills and experience in delivering effective solutions to meet client objectives. - Serve as the primary contact for a portfolio of clients using HubSpot. - Develop and maintain strong, long-term client relationships. - Understand client business objectives and tailor HubSpot solutions to meet those needs. - Guide clients through onboarding and ensure successful implementation of HubSpot tools. - Provide ongoing support and training on HubSpot’s features and best practices. - Identify opportunities for clients to optimize HubSpot use and drive business growth. - Monitor client usage and success metrics, proactively addressing any issues. - Identify upsell and cross-sell opportunities to increase client spending and satisfaction. - Regularly communicate with clients to review progress, gather feedback, and update on new features. - Prepare and present reports on client performance and ROI from HubSpot. - Collaborate with internal teams to resolve client issues and deliver exceptional service. Qualifications - Bachelor’s degree in Marketing, Business, Communications, or a related field. - Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry. - In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools. - Strong understanding of digital marketing principles and practices. - Excellent communication, interpersonal, and negotiation skills. - Ability to manage multiple clients and projects simultaneously. - Strong problem-solving skills and a proactive approach to client management. - HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.