Role Description The client is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment. The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders. This position supports the client's managed infrastructure services delivery for a major automotive manufacturing organization. The engineer operates within the client's IT Operations Management (ITOM) practice, enabling reliable and efficient reporting operations at enterprise scale. Key Responsibilities - Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring. - Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing. - Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation. - Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner. - Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements. - Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes. - Identify and implement opportunities to automate or streamline report setup and distribution workflows. - Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices. Qualifications - 3–5 years of hands-on experience with IBM/Rocket ITOM report management tools. - Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance. - Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation. - Experience working in large-scale, multi-client managed services environment. Requirements - Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes. - Proficiency in IBM/Rocket ITOM platform administration and configuration. - Experience with report scheduling, output formatting, and automated distribution pipelines. - Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes. Soft Skills - Excellent attention to detail and data accuracy in report configuration tasks. - Strong written and verbal communication skills for cross-functional stakeholder engagement. - Ability to work independently in a fully remote environment with minimal supervision. Preferred Skills - Familiarity with ITIL service management frameworks and best practices. - Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic). - Knowledge of ServiceNow or similar ITSM platforms and integration patterns. - Scripting experience in Python, PowerShell, or shell for report automation. - Experience in automotive or manufacturing industry IT environments. Certifications - ITIL v4 Foundation (Preferred). - IBM Certified Administrator (relevant product line). Experience Level - Years of Experience: 3–5 years in IBM/Rocket ITOM administration. - Seniority Band: Senior Individual Contributor (JL8). - Client Exposure: Large enterprise, preferably multi-national manufacturing or automotive sector.

Role Description The Quality Engineer II is responsible for test planning, design, execution, and automation for various Fandango applications and subsystems, including both front-end client and back-end server testing. - Perform software quality testing, including functional, regression, and integration testing. - Develop and document test scripts, test cases, defect tracking, and reports. - Ability to work independently and own quality for business initiatives. - Create and maintain manual and/or automated test maintenance scripts, test data, and other deliverables related to the software quality assurance (SQA) process. - Review log files and other run-time documentation for defects and issues. - Work closely with development teams to support and implement applications. - Interest in both front end and API level testing, and understanding how each layer interacts to make a software product work. - Ability to perform validations and troubleshooting at a database level, primarily SQL. - Other duties as assigned. Qualifications - 2-4+ years of QA automation experience is ideal. - Familiarity with test automation frameworks and common patterns such as Page Object Model. - Experience running tests in CI pipelines such as Jenkins or GitHub Actions is a plus. - Database work will primarily involve basic data validation rather than deeper database development. - Experience working in Agile environments and participating in sprint ceremonies alongside developers and project managers. - Ability to troubleshoot test failures, maintain test suites, and contribute to improving test coverage and reliability. Requirements - This position has been designated as fully remote, meaning that the position is expected to contribute from a non-Versant worksite, most commonly an employee’s residence. - This position may require up to 10% travel for onsite collaboration and meetings at a Versant office location, based on the needs of the business. - The final round of the interview process will be conducted in person. Benefits - Health insurance. - Retirement plans. - Paid time off.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak with candidates based on the east coast for this remote role. After a 6-9 month ramp period, Monday to Friday from 7 AM - 4 PM EST, the schedule will shift permanently to Saturday to Wednesday or Wednesday to Sunday from 7 AM - 4 PM EST. There will be a 20% uplift on your base salary for this weekend shift & there are no on-call requirements for your off days. Shifts include a mandatory 1 hour lunch break. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. Cool things you’ll doMongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What you needWe consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: - Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting - Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) - Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching - Experience building and maintaining complex mission-critical production database systems - Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. - Broad awareness of customer workloads and use cases, including performance, availability, and scalability - Experience analyzing issues holistically, from the application tier through the database, down to the storage - Genuine desire to help people - Ability to think on your feet, remain calm under pressure, and solve problems in real-time - Desire and ability to rapidly learn a wide variety of new technical skills - Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help Bonus Points - Experience managing large scale databases (e.g. RDBMS, NoSQL) - Experience with authentication systems such as LDAP, Kerberos, AD - Experience using or managing MongoDB - Experience using distributed version control systems, and in particular git - Experience using any cloud services stack such as AWS, Azure or GCP - Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators Special Requirements - Be a US Citizen Success Measures - In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training - In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam - In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273481393 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $90,000—$176,000 USD

Role Description Red Pulley Technology Solutions, Inc. is seeking a Technical Engineer III to support the ICE Health Service Corps (IHSC) Health Information Technology Unit (HITU) Enterprise Health IT Staffing and Professional Services Support program. This role provides advanced technical engineering expertise to support HITU staff in the management and monitoring of modernized HITU programs, ensuring IT systems are designed, implemented, and maintained in alignment with operational needs, security requirements, and enterprise architecture standards. This position follows a remote delivery model supporting IHSC/HITU, consistent with current program operations. Location: Washington, DC Metro Area (Remote) Clearance: Public Trust - Preliminary and Complete Fitness Determination Required Employment Type: Full-Time Status: Contingent Upon Contract Award Qualifications - Bachelor's degree in Computer Science, Engineering, or related technical field - Advanced technical knowledge of enterprise IT systems, infrastructure, and architecture - Experience evaluating technical designs, system architectures, and engineering solutions for alignment with operational and security requirements - Experience identifying and mitigating technical risks, including scalability, performance, and interoperability concerns - Ability to review and validate technical documentation, system designs, and engineering deliverables - Proven skill in troubleshooting complex technical issues across systems and platforms Requirements - Strong understanding of system modernization, integration, and lifecycle management in a federal environment - Experience collaborating with Program Managers, developers, security teams, and OCIO stakeholders - Federal IT experience strongly preferred - Ability to communicate technical concepts clearly to non-technical stakeholders and decision-makers Key Responsibilities - Provide advanced technical engineering analysis and advisory support for enterprise IT systems and infrastructure - Evaluate system architectures, technical designs, and solution proposals for alignment with operational, security, and performance requirements - Support enterprise system modernization, integration, and lifecycle management initiatives - Identify and assess technical risks, including scalability, interoperability, performance, and sustainability - Review and validate technical documentation, system designs, and engineering deliverables - Collaborate with PMs, developers, security teams, and OCIO stakeholders - Support troubleshooting of complex technical issues affecting multiple systems - Advise leadership on technical tradeoffs, risks, and mitigation strategies Benefits - Competitive compensation aligned with experience and market conditions - 401(k) retirement plan with company matching to support long-term financial security - Comprehensive health coverage, including medical, dental, and vision insurance - Health Savings Account (HSA) and Flexible Spending Account (FSA) options - Life insurance coverage for added peace of mind - Generous paid time off (PTO) to support work-life balance - Parental leave for growing families - Professional development assistance, including training and certification support - Tuition reimbursement to encourage continued education and career advancement