• Define and maintain SLOs, SLIs, and error budgets, plus the observability—metrics, logs, traces and alerts—that catches regressions before users do. • Build repeatable, self-service infrastructure through infrastructure-as-code, CI/CD and golden paths so teams can provision, deploy and recover without reinventing the wheel. • Own rollouts end-to-end—progressive delivery, canaries, safe migrations and clean rollbacks. • Operate the systems behind Somnia's nodes, validators, RPC and indexing, tuning for performance and cost across regions. • Lead incident response and on-call, run blameless postmortems, and continuously harden the platform. • Partner with product and protocol teams to design and operate production-ready services. You'll rotate between embedding with engineering teams and building the shared platform, tooling and operational standards that underpin the wider organisation.

Role Description As a Senior Infrastructure Support Engineer focused in Security, you play a vital role in maintaining technical excellence and operational efficiency, with a primary focus on the security of cloud environments. You'll help clients through the transition to agile, value-focused practices, emphasizing shared responsibility and continuous improvement. You will monitor infrastructure performance, respond to incidents promptly and maintain resources in line with modern standards, incorporating sustainable practices. - You will keep a vigilant eye on the operations of shipped products and services following the agreed upon “Eyes on glass/Follow the sun” engagement models. - You will monitor product/service operations against key performance indicators defined by the business and take necessary actions in response to detected deviations. - You will define and document the appropriate responses to various kinds of incident scenarios in collaboration with the Service Reliability Engineering (SRE) team and client stakeholders, and prepare runbooks. - You will reduce the human effort in day-to-day operations by automating operations, using the latest tech stacks befitting the task and improving the overall efficiency of the entire team as time progresses. - You will be the first responder to incidents in production/other high-value environments and execute the appropriate response as established by runbooks or based on your judgment of incidents. - You will initiate or establish communication to the Level 3 support team, setting up war rooms for incident response, coordinating with tech leads, SRE leads and development teams to resolve incidents, as necessary. - You will prepare incident root cause analysis (RCA) and postmortem reports, explaining analyses and outlining preventive measures to clients; collaborating with SRE, development teams or independently, your role is to ensure clear communication and proactive steps for future incident prevention. - You will implement service/product reliability improvement in collaboration with service reliability engineers by writing infrastructure/observability configuration code. Qualifications - Mandatory: You have experience with security management or certifications in this area. - Nice to have: You have knowledge in OWASP, Snyk or Threat Modelling. - You have experience in supporting in AWS, Azure or GCP cloud. - You have hands-on experience in using CI/CD tools such as Jenkins, CircleCI or Gitlab for executing deployments. - You have knowledge of Infrastructure as Code (IAC) tech stacks such as Terraform, Ansible, ARM or Cloudformation to provision and manage infrastructure. - You have working experience in using observability tools for logging, monitoring, tracing and alerting, e.g.: Datadog/Prometheus, Grafana, ELK/EFK/Splunk. - You have hands-on experience executing most common operations in managing workloads on any container ecosystem tech stacks, e.g.: Docker, Kubernetes, Openshift, etc. - You understand system performance tuning and scaling to handle common heavy load scenarios along with concepts of highly available systems and basics of disaster recovery solutions, and are familiar with failover, backup and recovery concepts. - You have experience operating a Linux OS such as RHEL or a Debian-Based OS and are familiar with most common Linux OS operations and commands, reading and tweaking Bash scripts and managing runtime environment configurations such as Env Vars, Logs, etc. - You have experience supporting backend storage solutions such as SQL and NoSQL databases, e.g.: Postgres and MongoDB, and caching solutions such as Redis and Memcached. - You have experience in networking configuration and security, and are familiar with common networking setup and security practices, e.g.: loading, balancing, proxies, transport layer security (TLS) and certificate management, and an understanding of standard network protocols and configurations. - You have a good understanding of fundamental concepts of APIs such as request, response, headers, authentication, JSON payloads, etc. Requirements - You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders. - You have people skills with an emphasis on close collaboration with multiple, cross-functional teams from the client side or Thoughtworks. - You have the ability to work under pressure and with composure during production incidents. - You have strong analysis, deduction and reasoning skills, with the ability to identify patterns in data and draw conclusions. - You have strong drive and ownership to sign up and deliver work when called upon without being too concerned with role boundaries. - You are willing to be part of a rotation- and need-based 24x7 available team. Benefits - Learning & Development: There is no one-size-fits-all career path at Thoughtworks; however, you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

Role Description At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. What You'll Be Doing - People Management & Team Leadership - Own day-to-day people management for the Infrastructure US team. - Manage, coach, and mentor team members to deliver high-quality support and right-first-time resolution. - Conduct regular 1:1s, performance reviews, and development planning. - Set and monitor individual and team objectives, driving accountability and continuous improvement. - Manage shift planning, rota coverage, and on-call scheduling. - Identify skills gaps and drive upskilling through training, mentoring, and knowledge sharing across teams. - Ensure roles, responsibilities, and expectations are clearly understood and consistently applied. - Ticket & Service Management - Own ticket queue management, ensuring accurate prioritisation and timely resolution. - Monitor team productivity and workload trends, addressing bottlenecks to maintain service levels. - Ensure adherence to ITIL processes across incidents, requests, changes, and problem management. - Maintain accurate reporting on ticket status, SLA adherence, and team performance for the Infrastructure Support Manager. - Operational Excellence & Continuous Improvement - Identify regional risks and escalate priorities to the Infrastructure Support Manager where required. - Improve dashboards, alerting, and runbooks to reduce repeat incidents and drive self-service resolution. - Maintain consistent standards, processes, and documentation across the regional teams. - Ensure compliance with audit, security, and operational requirements. - Technical Contribution & Support - Work alongside Senior Engineers on complex incidents, technical improvements, and operational tooling. - Provide hands-on support across compute, storage, and networking layers. - Support Kubernetes environments and Linux-based infrastructure at scale. - Contribute to scripting and automation to improve operational workflows. - Travel to Nscale or customer sites when needed to provide technical support. - Incident Management & Stakeholder Interaction - Act as the escalation point for complex or high-impact incidents including on-call (regional). - Lead post-incident reviews, identify recurring patterns, and ensure follow-up actions are tracked and delivered. - Contribute to readiness and support planning for new services, deployments, and projects. Qualifications - Adaptable to customer-driven demands, including out-of-hours support and travel for onsite technical work. - Disciplined, organised, and self-motivated, with the ability to lead, mentor, and support engineers in a fast-paced environment. - Strong leadership mindset with a bias for decisive action, accountability, and continuous improvement. - Experience leading or managing engineers in an operational support environment, including performance, development, and day-to-day team oversight. - Experience owning team workload, prioritisation, and service delivery to meet SLAs. - Excellent communication and interpersonal skills, able to work effectively across all levels of the organisation. - Solid understanding of datacentre technologies (servers, networking, storage, virtualisation) within an operational support context. - Strong Linux systems engineering experience, with proven troubleshooting across compute, storage, and network layers in production. - Experience operating and debugging Kubernetes environments and distributed systems. - Strong networking fundamentals (L2/L3, routing, VLANs, load balancing), with awareness of high-performance fabrics (RDMA/NVLink). - Experience with observability, monitoring, and incident response, including driving issues to resolution and contributing to post-incident improvements. - Familiarity with SRE practices, including runbooks, process improvement, and reducing manual intervention. - Experience with scripting and automation (Bash, Python, or similar) and Infrastructure as Code tools (e.g. Ansible, Terraform). - Strong analytical and problem-solving skills, with the ability to perform deep-dive investigations and root cause analysis. - Familiarity with cloud infrastructure and virtualisation technologies; OpenStack experience preferred. - Understanding of ITIL processes (incident, problem, and change management). Nice to Have - Experience with GPU platforms (NVIDIA/AMD) and performance diagnostics (e.g. nvidia-smi, NCCL). - Exposure to HPC or distributed workloads (e.g. RDMA, InfiniBand, MPI). - Experience with CI/CD or GitOps tooling. - Experience working in multi-region environments. Benefits - Highly competitive package (base + equity) with reviews every 12 months. - Expect a dynamic progression plan tailored to your ambitions. - Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. - Join our thriving remote-first team. Geography is no barrier to impact or connection. Equal Opportunities Statement At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

Role Description Gestalten Sie mit uns die Infrastruktur von morgen! Als Teil eines interdisziplinären Teams aus Ingenieur:innen, Architekt:innen, Projektleiter:innen und Fachplaner:innen erstellen Sie technische Planunterlagen für anspruchsvolle Infrastruktur- und Energieprojekte. Dabei begleiten Sie Projekte von der ersten Konzeptplanung bis zur Ausführungs- und Bestandsdokumentation. Sie wirken aktiv daran mit, zukunftsfähige Infrastruktur für die Wärme-, Wasser- und Energieversorgung zu entwickeln. - Erstellung technischer Zeichnungen und Planunterlagen für Infrastruktur-, Tiefbau- und Energieprojekte - Planung und Konstruktion von Nah- und Fernwärmenetzen sowie Leitungs- und Mediennetzen - Anfertigung von Lage- und Leitungsplänen, Detailzeichnungen sowie Ausführungs- und Bestandsplänen - Planung von Energiezentralen, Technikgebäuden und baulichen Anlagen im Bereich der Energieversorgung - Unterstützung bei Massenermittlungen, Ausschreibungen und der technischen Projektdokumentation - Pflege und Aktualisierung digitaler Planungs- und Bestandsdaten - Enge Zusammenarbeit mit unseren Ingenieur:innen, Projektleiter:innen, Vermessungsbüros und weiteren Fachplanern - Unterstützung der Bauleitung sowie Mitwirkung bei der kontinuierlichen Weiterentwicklung unserer CAD- und BIM-Planungsprozesse Qualifications - Abgeschlossene Berufsausbildung als Bauzeichner:in, Technische:r Zeichner:in, Technische:r Systemplaner:in oder vergleichbare Qualifikation (z.B. CAD-Fachkraft) - Mindestens drei Jahre Berufserfahrung, Kenntnissen im Bereich der HOAI-Leistungsphasen 1-8 und Erfahrungen in der Vorplanung und Planung von Nahwärmelösungen im Projektgeschäft - Erfahrung in der Erstellung von Lage- und Leitungsplänen, Längs- und Querprofilen sowie Detailzeichnungen für Infrastrukturprojekte - Sicherer Umgang mit AutoCAD oder vergleichbaren CAD-Systemen - Kenntnisse in den Bereichen Leitungs- und Trassenplanung, Tiefbau, Infrastruktur oder Hochbau sowie Interesse an nachhaltigen Energieversorgungssystemen - Erfahrung mit Ausschreibungen (AVA-Software) und Vergaben gemäß der HOAI-Leistungsphasen - Umgang mit Planungssoftware und einschlägigen technischen Normen - Eigenverantwortliche und strukturierte Arbeitsweise, Kommunikations- und Teamfähigkeit - Sehr gute Deutschkenntnisse in Wort und Schrift (mind. auf dem Niveau C1) Benefits - Eine flexible und standortunabhängige Arbeitszeitgestaltung ist dank Homeoffice jederzeit möglich. - Spannende und zukunftsweisende Projekte in einem innovativen Umfeld - Moderne CAD- und Planungssoftware - Attraktive Vergütung sowie langfristige Entwicklungsperspektiven - Eigenverantwortliches Arbeiten mit hohem Gestaltungsspielraum - Ein engagiertes Team mit flachen Hierarchien - Fundierte Ausbildung in allen energiewirtschaftlichen Themen unterstützt durch vielfältige inhouse Schulungen und externe Fortbildungsmöglichkeiten zur beruflichen Weiterentwicklung - Vereinbarkeit von Beruf, Familie und Freizeit, dank flexibler Arbeitszeitgestaltung, mobilem Arbeiten, Teilzeitmodellen, Lohnfortzahlung für die ersten 5 Kindkrank-Tage im Jahr - Betriebliches Gesundheitsmanagement zur Förderung der mentalen und körperlichen Gesundheit, inklusive vergünstigte Mitgliedschaft bei Urban Sports