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Building smarter shopper experiences across the entire customer journey.
Client Success Manager
Location
United States
Posted
11 days ago
Salary
$70K - $78K / year
Seniority
Senior
Job Description
Client Success Manager
Bazaarvoice
• Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction. • Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice. Focus on quantifying and documenting measurable program and business outcomes to systematically prove ongoing value to client leadership. • Partner with clients and internal cross-functional teams (Account Directions, Technical Account Managers, Engagement Managers) to ensure a unified, value-based approach in high-stakes meetings. • Act as the business success expert to guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization. • Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points. • Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.
Job Requirements
- Bachelor’s degree and a minimum of 3 years of experience in account management, sales, or client services, managing Fortune 1000 clients ideally within a SaaS or e-commerce platform.
- Proven track record of driving account retention, health, and revenue growth.
- Outstanding relationship-building skills with demonstrated experience cultivating and managing productive executive champion relationships.
- Ability to compel both clients and internal stakeholders to act, holding them accountable to their commitments.
- Demonstrated ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently.
- Exceptional oral and written communication skills with a strong team-player mindset.
- Marketing program management experience is highly preferred.
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