Seven Starling

Role Description We're looking for a detail oriented, highly organized Behavioral Health Revenue Cycle Coordinator to join our growing team. In this role, you'll play a vital part in helping patients access care quickly and without delay by verifying insurance benefits and intake information and obtaining prior authorizations. You'll also serve as a key problem solver by identifying and correcting issues that prevent claims from being submitted or that result in denials. Additionally, you'll support patients directly by reconciling patient balances and responding to billing questions via email. The ideal candidate brings a solid background in medical billing, with specific experience in behavioral health and telehealth claims, and billing both commercial and Medicaid payers. You're comfortable navigating denials, rejections, posting payments accurately, and calling payers directly when needed to resolve issues, keeping the revenue cycle moving smoothly from intake through payment. What you'll do - Verify patient insurance benefits and intake information using our system, with additional research through payer portals or direct calls to insurance companies as needed - Obtain necessary prior authorizations for our telehealth behavioral health services - Resolve any billing issues before they result in claim denials or prevent claims from being submitted to insurance - Identify and correct insurance benefit discrepancies, such as eligibility or benefit change issues, before they impact patient care - Deliver exceptional customer service by responding to billing inquiries from patients, reconciling balances, and providing cost estimates via email - Handle end-to-end insurance billing, including overturning denials and rejections, and posting payments accurately - Track and follow up on unpaid claims, submit appeals for denials, and communicate with payers to resolve outstanding issues - Collaborate with clinical and support staff to ensure accurate documentation and patient communication - Support the development and implementation of billing best practices and process improvements - Maintain clear and professional communication with external vendors involved in the billing and claims process Qualifications - Minimum of 2-3 years of experience in behavioral health billing, preferably in a telehealth or behavioral health setting - Experience billing both commercial and Medicaid payers - Experience verifying insurance benefits and obtaining prior authorizations - Understanding of the full revenue cycle process, from intake through payment - Experience identifying and resolving billing errors, claim rejections, and denials, including submitting appeals - Experience posting payments accurately and reconciling patient balances - Experience with billing software and electronic health record (EHR) systems - Knowledge of HIPAA regulations and insurance policies related to behavioral health and telehealth services - Strong attention to detail and excellent organizational skills - Ability to work independently in a remote environment and manage multiple tasks simultaneously - Excellent communication and problem solving skills, including experience coordinating with external vendors or payers - Certification in medical billing or coding preferred, but not required Preferred Qualifications - Experience with Healthie, Candid, and Helpscout - Familiarity with tools that enhance patient communication, billing automation, and customer support within a telehealth environment - Comfort using CRM systems, support platforms, and patient management systems to streamline workflows and improve operational efficiency Benefits - Competitive paid time off - Competitive parental leave policy - One-time stipend to enhance your work from home experience - Medical, dental, and vision insurance - 401K - Bereavement leave, including for miscarriage and pregnancy loss - Annual stipend for your choice of wellness benefits - Annual professional development stipend - Virtual team events

• Provide comprehensive, holistic psychiatric care to perinatal, perimenopausal, and menopausal patients through a fully remote telehealth model • Practice within a care model that prioritizes clinical quality and collaboration with the client’s Seven Starling therapist • This is a 1099 contract, expected to average up to 5-10 hours a week • Conduct 60 minute intake and 20-30 minute follow ups using your clinical judgment to determine appropriate session length • Adapt and grow with an early-stage startup environment, contributing to evolving workflows and best practices.

• Lead individual therapy sessions in a telehealth setting • Participate in supervision or consultation to enhance clinical skills and receive support as needed • Work remotely in a fully flexible, but supportive environment

• As a Seven Starling Therapist, you'll provide compassionate, evidence-based care through teletherapy, for women navigating their reproductive journeys. • This is a part‑time, exempt, salaried position: • **Total calendar availability: **29 hours open per week • **Actual patient sessions: **Approximately 20-21 patients per week with at least 4-5 open for afternoon/evening appointments • **The difference accounts for: **No-shows, cancellations, and built-in admin time**** • Available to work during standard business hours: 8am-8pm with at least 20% of appointments being available after 4pm (approximately 5 appointments) on weekdays. • Participating in clinical consultation individually and in groups, and joining our monthly clinical team meeting • Delivering the Seven Starling Care Model by utilizing evidence-based modalities (CBT, ACT, IPT, attachment-based approaches) • Creating and maintaining high-quality documentation and treatment plans • Collaborating with a supportive clinical team in a feedback-rich environment • Contributing to company-wide initiatives aligned with your interests

• As a Seven Starling Therapist, you'll provide compassionate, evidence-based care through teletherapy, for women navigating their reproductive journeys. • This is a part‑time, exempt, salaried position: • Schedule Expectations: Total calendar availability: 29 hours open per week • Actual patient sessions: Approximately 20-21 patients per week with at least 4-5 open for afternoon/evening appointments • The difference accounts for: No-shows, cancellations, and built-in admin time • Available to work during standard business hours: 8am-8pm with at least 20% of appointments being available after 4pm (approximately 5 appointments) on weekdays. • Participating in clinical consultation individually and in groups, and joining our monthly clinical team meeting • Delivering the Seven Starling Care Model by utilizing evidence-based modalities (CBT, ACT, IPT, attachment-based approaches) • Creating and maintaining high-quality documentation and treatment plans • Collaborating with a supportive clinical team in a feedback-rich environment • Contributing to company-wide initiatives aligned with your interests

• As a Seven Starling Therapist, you'll provide compassionate, evidence-based care through teletherapy, for women navigating their reproductive journeys. • This is a part‑time, exempt, salaried position: • **Schedule Expectations:** • **Total calendar availability: **29 hours open per week • **Actual patient sessions: **Approximately 20-21 patients per week with at least 4-5 open for afternoon/evening appointments • **The difference accounts for: **No-shows, cancellations, and built-in admin time**** • Available to work during standard business hours: 8am-8pm with at least 20% of appointments being available after 4pm (approximately 5 appointments) on weekdays. • Participating in clinical consultation individually and in groups, and joining our monthly clinical team meeting • Delivering the Seven Starling Care Model by utilizing evidence-based modalities (CBT, ACT, IPT, attachment-based approaches) • Creating and maintaining high-quality documentation and treatment plans • Collaborating with a supportive clinical team in a feedback-rich environment • Contributing to company-wide initiatives aligned with your interests

• As a Seven Starling Therapist, you'll provide compassionate, evidence-based care through teletherapy, for women navigating their reproductive journeys. • This is a part‑time, exempt, salaried position: • **Schedule Expectations:** • **Total calendar availability: **29 hours open per week • **Actual patient sessions: **Approximately 20 patients per week with at least 4-5 open for afternoon/evening appointments • **The difference accounts for: **No-shows, cancellations, and built-in admin time**** • Available to work during standard business hours: 8am-8pm with at least 20% of appointments being available after 4pm (approximately 5 appointments) on weekdays. • Participating in clinical consultation individually and in groups, and joining our monthly clinical team meeting • Delivering the Seven Starling Care Model by utilizing evidence-based modalities (CBT, ACT, IPT, attachment-based approaches) • Creating and maintaining high-quality documentation and treatment plans • Collaborating with a supportive clinical team in a feedback-rich environment • Contributing to company-wide initiatives aligned with your interests

• As a Seven Starling Therapist, you'll provide compassionate, evidence-based care through teletherapy, for women navigating their reproductive journeys. • This is a part‑time, exempt, salaried position: • Schedule Expectations: • Total calendar availability: 29 hours open per week • Actual patient sessions: Approximately 20-21 patients per week with at least 4-5 open for afternoon/evening appointments • The difference accounts for: No-shows, cancellations, and built-in admin time • Available to work during standard business hours: 8am-8pm with at least 20% of appointments being available after 4pm (approximately 5 appointments) on weekdays. • Participating in clinical consultation individually and in groups, and joining our monthly clinical team meeting • Delivering the Seven Starling Care Model by utilizing evidence-based modalities (CBT, ACT, IPT, attachment-based approaches) • Creating and maintaining high-quality documentation and treatment plans • Collaborating with a supportive clinical team in a feedback-rich environment • Contributing to company-wide initiatives aligned with your interests

• Lead individual therapy sessions in a telehealth setting • Participate in supervision or consultation to enhance clinical skills and receive support as needed • Work remotely in a fully flexible, but supportive environment

• Lead individual therapy sessions in a telehealth setting • Participate in supervision or consultation to enhance clinical skills and receive support as needed • Work remotely in a fully flexible, but supportive environment