Luna Physical Therapy logo
Luna Physical Therapy

Join us in re-imagining the physical therapy experience.

Manager, RTM Operations – Physical Therapy

TherapistTherapistFull TimeRemoteSeniorTeam 1,001-5,000Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$85K - $99K / year

Seniority

Senior

Professional Certificate3 yrs expEnglish

Job Description

Manager, RTM Operations – Physical Therapy

Luna Physical Therapy

• Oversee RTM care navigation operations, team performance, workflow execution, and continuous process improvement. • Support operational consistency, documentation quality, and billing readiness. • Collaborate with Clinical, Concierge, Billing, Product, and Data teams to support scalable, high-quality RTM operations. • Manage, coach, and develop RTM Care Navigation employees and contractors. • Monitor workflow adherence and identify operational risks affecting patient experience. • Track, analyze, and report on RTM operational KPIs.

Job Requirements

  • Must be a Licensed Physical Therapist with experience in outpatient, home-based, orthopedic, post-acute, or rehabilitation care settings.
  • Must have a minimum of 3 years of management experience in clinical operations, rehabilitation operations, care coordination, or a healthcare environment.
  • Must have experience managing teams, workflows, and operational processes within a healthcare or clinical operations setting.
  • Strong understanding of healthcare workflows, documentation requirements, patient follow-up processes, and compliance standards.
  • Data-driven mindset with experience using dashboards, KPIs, and operational performance metrics.
  • Excellent organizational, communication, follow-up, and problem-solving skills.
  • Ability to thrive in a fast-paced environment while promoting structure, consistency, accountability, and operational excellence.
  • Additional Preferred Qualifications**
  • Experience with Remote Therapeutic Monitoring (RTM), Remote Patient Monitoring (RPM), care navigation, or app-based patient engagement programs.
  • Familiarity with CPT-based workflows, healthcare billing concepts, or documentation requirements related to reimbursable clinical services.
  • Experience working with digital health platforms, app-based care delivery models, or remote patient support programs.

Benefits

  • Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
  • Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
  • Full time remote position
  • Paid Time Off with holiday
  • 401K
  • Medical, dental & vision on the first of the month following start date
  • Company-paid life insurance, and much more!

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