Role Description At Coretelligent, our Service Delivery Managers are strategic partners who ensure clients receive exceptional service, proactive guidance, and measurable value from their managed services investment. As the primary post-sale relationship owner, you'll serve as the operational quarterback for an assigned portfolio of clients, partnering across service delivery, engineering, security, projects, and leadership to deliver a seamless client experience. This role blends client relationship management, operational oversight, and strategic planning. You'll monitor account health, lead service reviews, manage escalations, identify opportunities for continuous improvement, and drive long-term client retention while ensuring contracted services are delivered effectively. The ideal candidate understands the pace and complexity of an MSP environment, communicates confidently with both technical and executive stakeholders, and enjoys solving problems through collaboration, accountability, and proactive client engagement. Remote (U.S) | Exempt | Reports to Manager, Service Delivery What You’ll Do: - Serve as the primary post-sale relationship owner for an assigned portfolio of managed services clients, building trusted relationships across technical and executive stakeholders. - Own the overall client experience by coordinating across Service Desk, Engineering, Projects, CoreArmor, Field Services, and other internal teams to ensure successful service delivery. - Develop and maintain Client Health Plans, account roadmaps, and ongoing service strategies that improve client outcomes and strengthen long-term partnerships. - Monitor account health through ticket trends, service metrics, escalations, client feedback, and operational dashboards to proactively identify risks and opportunities. - Lead recurring service reviews, executive business reviews, and strategic planning conversations aligned to each client's business objectives. - Own service escalations from initiation through resolution, ensuring timely communication, clear expectations, and successful outcomes. - Review client environments to identify operational improvements, technology recommendations, service enhancements, and opportunities to expand the value Coretelligent delivers. - Partner with leadership to develop retention strategies, recovery plans for at-risk accounts, and continuous improvement initiatives across the client portfolio. - Ensure contracted services are delivered in alignment with Statements of Work (SOWs), service level agreements (SLAs), and client expectations. - Maintain accurate account documentation, health plans, reporting, and client activity within ServiceNow, CRM, and other operational platforms. - Contribute to process improvements, documentation standards, and operational best practices that enhance both the client and employee experience. Qualifications - 3–7+ years of experience in Managed Services (MSP), Service Delivery, Technical Account Management, Customer Success, IT Operations, or a similar client-facing technology role. - Experience managing a portfolio of clients while building trusted relationships with technical teams, operational stakeholders, and executive leadership. - Strong understanding of managed services delivery, including service operations, ticket lifecycle, escalation management, SLAs, and client health management. - Ability to interpret contracts, Statements of Work (SOWs), and service commitments while ensuring client expectations remain aligned with service delivery. - Strong business acumen with the ability to identify operational improvements, mitigate risk, and proactively strengthen long-term client relationships. - Excellent communication, presentation, and relationship-building skills with the ability to confidently engage both technical and non-technical audiences. - Demonstrated ability to manage multiple priorities, adapt to changing business needs, and remain organized within a fast-paced, high-touch client environment. - Experience partnering cross-functionally with engineering, service delivery, projects, cybersecurity, and leadership teams to drive successful client outcomes. - Experience with ServiceNow, ConnectWise, Autotask, Salesforce, or similar IT service management (ITSM) and CRM platforms preferred. - Technical understanding of infrastructure, cloud services, cybersecurity, Microsoft technologies, and managed IT environments strongly preferred. - ITIL Foundation certification or similar service management experience is a plus. Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks - Observed company holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

Role Description Fetch is looking for a Creative Activation Manager, Partner to bring our most innovative custom partner programs to life. This role sits within The Rewards Lab (TRL)—where brands go to unlock the next big ideas in engagement, loyalty, and commerce. As the Creative Activation Manager for bespoke partner programs, you'll own the execution and delivery of custom campaigns from commercial handoff through launch, ensuring every program is creatively compelling, operationally excellent, scalable, and delivers on the promise sold to our partners. This role blends creative production, cross-functional program leadership, and operational rigor to transform ambitious ideas into best-in-class partner experiences. You'll lead activation across Sales, GTM, Product, Creative, Marketing, Fetch Creator Club, agencies, and external partners, independently driving complex programs and continuously improving how TRL delivers custom campaigns at scale. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - 5+ years of experience in creative program management, production, or project management supporting a revenue-driving advertising, partnerships, or go-to-market organization. - Proven experience leading complex programs or campaigns end-to-end, ideally involving both pre-sale strategy and post-sale execution. - Strong communication, presentation, and stakeholder management skills; comfortable building decks, shaping partner-facing narratives, leading partner discussions, and aligning cross-functional teams. - Experience leading multi-channel campaign activation across product, creator, social, email, push, and other digital marketing channels. - Thrives in a fast-paced, high-growth environment and enjoys building new processes, creating structure from ambiguity, and continuously improving how teams work. Requirements - Own end-to-end activation of bespoke partner programs, coordinating partners across Sales, GTM, TRL Creative Strategy, Product, Marketing, and Fetch Creator Club from commercial handoff through launch. - Serve as the creative activation manager for advertising partners, resolving issues without escalation while ensuring every program is delivered with excellence and aligned to partner commitments. - Proactively identify execution risks and drive cross-functional alignment to keep complex partner programs moving forward. - Acts as a trusted partner to cross-functional stakeholders, leading execution timelines and communication across multiple concurrent campaigns and programs. - Partner with the Fetch Creator Club team to activate creator-led commercial campaigns and integrate creator workstreams into broader partner programs. - Build and maintain scalable activation playbooks, templates, and workflows that improve consistency across programs and support long-term execution. - Evaluate activation feasibility for custom partner campaigns or programs and translate sold concepts into executable activation plans. - Align activation requirements, production needs, and delivery plans with partner objectives while ensuring alignment to strategy and brand standards. - Lead activation intake and requirements gathering across Sales, GTM, Product, Creative Strategy, and TRL to establish clear ownership before execution begins. - Define activation scope, milestones, and timelines that support successful campaign delivery and clear cross-functional ownership. - Build cross-functional alignment before launch to reduce downstream execution challenges and improve delivery readiness. - Manage timelines, deliverables, creative quality assurance, and cross-functional execution to ensure every campaign is delivered on time and as sold. - Lead cross-functional execution with internal creative teams, Fetch Creator Club, external studios, and production partners to bring custom programs to life with quality and consistency. - Evaluate campaign execution, capture key learnings, and use campaign performance, audience insights, and experimentation to improve future partner activations. Benefits - At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. - The base salary range for this position is [$117,000 - $137,000]. - Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description We are currently seeking an Operational Support Area Manager to join our North American market (NAM) Operations team. This will be a virtual/remote-based role supporting our sites across North America. This role is responsible for remote and onsite enrichment of our operations teams across the North American market which will support company-initiated goals around KPIs/site contributions, training initiatives, mentoring, hiring activities, and overall employee experience. This role will be reporting directly to the Vice President, NAM Operations. Principal Duties and Responsibilities: - Lead project management for business-as-usual projects as well as projects for new site launches. - Interact with the local operation team to ensure performance standards are maintained and new programs/systems are flawlessly implemented within their assigned area(s). - Work with NAM Leadership (Operations, Finance, and People & Culture/Training) to create, plan, and execute at least two on-site contests that utilize skills developed in training focusing on a performance KPI(s) that drive Site Contribution over a period of time. - Support initiatives to centralize, review, and refresh current training materials to determine missing content or content that requires updating. - Partner with Training to establish curricula for digital/virtual training programs that are constant, dynamic, and engaging. - Assist with establishing curricula for Site management training and mentoring programs. - Assist with on-site training for new site launches. - Coordinate remote or on-site live training and workshops as required. - Partner with local site and area management teams to develop short and long-term hiring goals. - Participate in hiring events or activities such as in-person or remote screening (e.g., group interviews, or career events) for new Smile Team Members as needed. - Partner with P&C to move candidates through the onboarding process by ensuring readiness for Day 1 activities such as paperwork completion and orientation. - Temporarily step into an Area Manager role if an extended leave of absence or open position would occur to bridge any gap in leadership. - Provide operational support to Vice President(s), Operations. Qualifications - High school diploma or general education degree (GED). - 2-4 years coaching, teaching/training, or equivalent combination of education and experience. - Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management. - Ability and drive to assist in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment. - Ability to work collaboratively with cross-functional teams. - Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members. - Tech Savvy with an ability to take tech-related items and translate them into working training materials. - Ability to support operations 7 days a week, including weekends, evenings, and holidays. - Ability to travel up to 25% as needed to support training initiatives, as well as new site operations. Benefits - Competitive salary, negotiable. - Competitive and Strong Performance Culture. - Medical, Dental, Vision, 401k, Paid Time Off/Sick Time, and more. Company Description Magic Memories is a company that delights and amazes guests with the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered professionals great opportunities that encourage growth and advancement in our expanding enterprise.

Role Description We are seeking an AWS Alliance Manager to support our growing alliances organization. This role is a deliberate blend of strategy and operations. You will provide strategic guidance to Caylent’s sales teams on how to navigate and apply AWS programs to win and grow deals, and you will own the operational and data work that keeps those programs running cleanly. You will partner closely with the broader sales and marketing teams, and bring a blend of strategy and operations that can flex to your strengths and the needs of the business as Caylent continues to grow. - Serve as the strategic AWS advisor to Caylent’s sales teams, helping sellers identify the right AWS programs for each deal and apply leverage to move opportunities across the finish line. - Translate complex, frequently changing AWS funding and partner programs into clear, digestible guidance and playbooks that sales and delivery teams can act on quickly. - Own the operational and data side of key programs (for example, MAP Large tracking) where Alliances has visibility, making sure the nuance and details are handled correctly and nothing slips. - Build and maintain trackers, reporting, and AI-driven automations that scale guidance and program oversight across multiple growing teams. - Strengthen relationships with the AWS field, specialty, and program teams. - Support account mapping, pipeline development, and co-sell motions across the customer segments you cover. - Maintain deep, current knowledge of the AWS ecosystem, funding programs, and partner mechanics. - Partner with Caylent Marketing and the broader Alliances team on joint initiatives where relevant. - Be able to work across AWS teams, Caylent teams, and engage effectively with customers as needed to support sales and marketing efforts. Qualifications - 2-4 years of experience in AWS alliances or partnerships. - Strong working knowledge of AWS funding and partner programs and how sellers navigate them. - A demonstrated blend of strategic thinking and operational and data rigor. - Excellent written and verbal communication, including the ability to distill complexity for different audiences. - Bachelor’s degree. Preferred Qualifications - Experience building or using automations and AI tools to streamline workflows. - Experience across a range of customer segments and sales motions. - AWS Certifications. - Experience in consulting or professional services. Benefits - Medical Insurance for you and eligible dependents. - 401k plan with company match up to 4% and immediate vesting. - Competitive phantom equity. - Company issued laptop. - Dental and Vision insurance. - Term Disability Insurance. - Term Life Insurance. - Flexible Spending Account. - Equipment & Office Stipend. - Annual stipend for Learning and Development. - Unlimited Paid Time Off. - 10 Paid Holidays. Salary Information The base salary range for this position is $114,000 - $142,000 CAD. If you are hired at Caylent, your base salary is determined on factors such as skills, experience, geographic location, and other market conditions. While it's not typical for offers to be made at the top of the range, please keep in mind that the base salary range is only one component of your overall compensation. Additionally, you are eligible for the benefits, bonuses, and incentives as listed above in the job description! Company Description Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity.