Your role at DynatraceAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values. - Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations. - Strategize on the overall technical objectives and long-term goals of the team. - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint. - Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements. - Provide web-based training to user groups to support organizational adoption. - Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes. - Providing coaching to TAMs to help them grow in their technical knowledge and personally. - Function as a frontline technical resource for “best practice” and informal customer questions. - Engage with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions. - Participate and prepare for Monthly and Quarterly Business Reviews with customers. - Maintain current functional and technical knowledge of Dynatrace products and services. - Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. - Help communicate, escalate and advocate on behalf of the customer. - Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeedEducation: - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 4+ years of related experience - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-direct - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards

Role Description As an Enterprise Customer Success Manager, you will take ownership of a portfolio of high-value enterprise customers, ensuring they achieve real, measurable value from our solutions. This is a strategic role focused on customer success, retention, and growth, engaging with senior stakeholders to understand their objectives and ensure successful outcomes. - Strategic Customer Success - Act as a trusted advisor to enterprise customers, including C-suite stakeholders - Understand customer challenges and objectives to shape tailored success plans - Focus on long-term outcomes rather than reactive issue resolution - Guide customers to increase product adoption and demonstrate clear return on investment - Commercial Ownership - Take responsibility for retention and revenue growth across your portfolio - Support renewals and identify expansion opportunities - Manage the customer lifecycle from growth opportunity through to delivery - Insight-led Engagement - Deliver structured business reviews that influence decision making - Support increased adoption and demonstrate measurable value and return on investment - Monitor customer health and act on risks and opportunities - Use data and insight to support recommendations - Collaboration & Delivery - Work closely with Sales, Support, Professional Services, and other teams - Ensure customer activity progresses effectively across internal functions - Maintain accurate records within CRM systems - Innovation & Continuous Improvement - Use AI, automation, and data tools to improve efficiency and outcomes - Explore new approaches to solving customer challenges - Stay up to date with products, competitors, and industry trends Qualifications - Customer Success or Strategic Account Management roles - SaaS or technology-led environments - Fleet, transport, logistics, or construction industries - A background where you have worked with enterprise or complex B2B SaaS customers Requirements - Experience managing enterprise or high-value accounts - Ability to develop executive relationships - A track record of driving retention and growth, where multiple stakeholders are involved - Strong problem-solving and commercial thinking - Confidence working independently and managing multiple enterprise accounts - A proactive approach, focused on delivering outcomes Benefits - OTE up to £72,500 - Company electric vehicle - Remote working with flexibility - Opportunity to travel across the UK and internationally (including Europe) - A role with high autonomy and real ownership of outcomes - Exposure to a diverse range of industries and customers - A supportive team environment with regular coaching and development

Role Description The Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating/renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs. - Achieve identified revenue and growth targets - Respond to client inquiries & service requests pertaining to their programs and services - Responsible for the execution of client contracts and programs - Responsible for program governance including the review of internal reporting and identification of issues - Issuing reports to clients - Managing the renewal process with appropriate internal teams - Responsible for client support, annual planning preparation and meetings where appropriate - Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc. - Act as a liaison with internal departments to resolve issues that may arise with clients - Managing and coordinating Quality Assurance Reviews - Follow up on manager consultations - Responsible for updating and utilizing the CRM (Customer Relationship Management) system Qualifications - University degree in Business or a related field, or equivalent work experience required - 3-5 years of experience in a sales or account management support role - Previous experience with HR, Wellness programs, and/or EAP considered an asset - Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities - Ability or potential to manage a book of business independently - Ability to meet clients as required, including some travel depending on client location (long-term / as permitted based on company PWG guidelines) - Ability to meet and exceed revenue targets - Exceptional communication and interpersonal skills, proven ability to develop relationships internally and externally - Strong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requests - Strong organizational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast-paced environment - Analytical, and Project Management skills are an asset Requirements - Salary Range: $62,860 - $80,500 - Sales Incentive Plan: $26,940 - $34,500 - Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. - We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. - We're open to discussing competitive compensation packages tailored to your experience level and expertise. Benefits - We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. - We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. - TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. - It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. - We offer accommodation for applicants with disabilities, as required, during the recruitment process.

• Lead customers through the onboarding and implementation process from kickoff to go-live. • Coordinate implementation timelines, milestones and deliverables to support successful deployments. • Facilitate customer meetings, communications and follow-up activities throughout implementation. • Partner with Customer Success, Product and Technical teams to deliver a consistent customer experience. • Identify implementation risks or blockers and work with stakeholders to resolve them. • Support technical onboarding activities, including integrations, data setup and system configuration. • Troubleshoot common implementation and integration issues, escalating more complex problems where appropriate. • Communicate technical concepts and implementation progress clearly to both technical and non-technical audiences. • Maintain implementation documentation and contribute to improving processes, workflows and reporting.