Helping rockstar candidates get introduced to their next role.
Patient Care Coordinator - Virtual Assistant
Location
United States
Posted
2 days ago
Salary
$6 - $8 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Care Coordinator - Virtual Assistant
Rockstar
Role Description This is a remote position. Rockstar is hiring a full-time Patient Care Coordinator on behalf of our client, a small, woman-owned physical therapy practice in Massachusetts specializing in pelvic health and orthopedics. This role is a blend of clinical coordination + executive assistant support, focused on patient management, scheduling, and insurance workflows—helping ensure clients feel supported while the clinical team stays organized and on track. Responsibilities - Coordinate patient scheduling, booking, rescheduling, and appointment confirmations to keep the calendar accurate and full. - Answer incoming phone calls through the clinic’s phone-over-internet system and respond to client texts to support scheduling and follow-up. - Serve as the primary point of contact for patient questions regarding scheduling and billing, ensuring a high-quality client experience. - Lead consistent patient follow-up to keep clients on track with their plan of care (a key area where the team needs support). - Support new patient onboarding, including intake coordination and ensuring required information is collected and organized. - Verify out-of-network insurance benefits and support out-of-network billing workflows, including superbills. - Maintain accurate patient records in the EMR and ensure documentation and communication are organized and up to date. - Manage and maintain client lists and physician referral lists, keeping them current and usable for outreach and tracking. - Maintain and manage the clinic’s CRM (HubSpot), including keeping email lists up to date and supporting automated follow-up processes. - Use Asana to manage tasks and workflows; support internal team needs with strong follow-through and organization. - Support patient inquiries via phone/email and ensure privacy/confidentiality is always protected. Qualifications - Experience in a medical admin, patient care coordinator, or similar healthcare support role (physical therapy experience strongly preferred). - Confident, professional phone presence and strong written communication for texting/emailing patients. - Experience with scheduling workflows, patient follow-up, and keeping patients engaged with their plan of care. - Experience with out-of-network insurance verification and billing support (including superbills) preferred. - Comfortable using (or learning quickly) the clinic’s tools: Jane (EMR), HubSpot (CRM), Google Workspace, Asana, Reimbursify, Everfit, and Canva. - Highly organized, detail-oriented, proactive, and able to manage multiple moving parts with consistent follow-through. - Strong alignment with a warm, supportive, patient-centered environment—especially serving a maternal health and pelvic health client population. Requirements - Highly organized with strong attention to detail. - Knowledge of medical billing, preferably with out-of-network billing experience. - Ability to multitask comfortably in a fast-paced, growing practice environment. Benefits - Competitive salary commensurate with experience. - Opportunities for professional development and growth. - Work in a dynamic and supportive team environment. - Make a meaningful impact by helping to build and strengthen families across the globe.
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