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Healthcare Virtual Assistant – Patient Intake, Marketing, Community Outreach
Location
Philippines
Posted
2 days ago
Salary
$5 - $6 / hour
Seniority
Senior
Job Description
Healthcare Virtual Assistant – Patient Intake, Marketing, Community Outreach
Winning Assistants LLC
• Serve as the virtual front desk by answering incoming calls from new and existing patients and families. • Respond professionally to patient inquiries and provide excellent customer service. • Assist with patient intake and collect required information accurately. • Enter new patient information into the Home Care Home Base (HCHB) system. • Coordinate meetings and schedules with Registered Nurses (RNs). • Provide general administrative support to the practice. • Maintain accurate and organized patient records. • Collaborate with the company's marketing agency by brainstorming and researching content ideas. • Help coordinate and maintain website content and blog posts. • Assist with website updates and content management. • Research opportunities to increase community engagement and brand awareness. • Build relationships with clinics, healthcare providers, community organizations, camps, and parent groups. • Conduct outreach and cold calls to potential referral partners. • Help identify creative ways for the practice to differentiate itself from competitors. • Share ideas and recommendations to improve business growth and patient engagement.
Job Requirements
- Healthcare experience required; pediatric or Medical VA experience is highly preferred.
- Excellent English communication skills, both written and verbal.
- Proactive, organized, and able to work independently with minimal supervision.
- Strong attention to detail and committed to delivering high-quality work.
- Comfortable handling patient calls with professionalism and empathy.
- Able to communicate progress clearly and provide ideas for improvement.
- Creative, growth-minded, and interested in helping a growing healthcare practice succeed.
- Experience working with startups or fast-growing businesses is a plus.
- Comfortable using AI tools to improve productivity while producing original, high-quality work.
- Experience collaborating with marketing teams is a plus.
- Bilingual (Spanish/English) is a plus but not required.
- Registered Nurse (RN) background is a significant advantage.
- Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
- Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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• Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups • Continuous learning during weekly Clinical Rounds and through other modalities • Ongoing collaboration with both virtual and in-office teammates via daily huddles • Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually


